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Tyler Johnston
Tyler Johnston at Burnsville Toyota

Tyler Johnston

Service Consultant

Burnsville Toyota

14730 Buck Hill Rd.
Burnsville, MN 55306

4.8
159 Reviews
4.8

159 Reviews

Write a Review

Dealership Experience

6 yrs, 7 mos

Languages Spoken

English English

159 Reviews of Tyler Johnston

May 19, 2024

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Employee Rating

Staff were friendly, knowledgeable, listened, quickly diagnosed and solved my car's issues. Every visit has been first-rate. Better than Chicago dealership. Great!!! More

by gregdezulskis
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Recommend Dealer
Yes
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May 17, 2024

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Service was done in a reasonable amount of time and the technician went over everything that was done to my satisfaction. More

by BR_NEAL
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Recommend Dealer
Yes
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May 13, 2024

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The service was fast, great, and right to the point. The technician who assisted me went above and beyond. More

by HODGSONJANDREW
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Recommend Dealer
Yes

Other Employees Tagged: Dave Grosulak, Mark Stibal, Cole Mitchem, Jason Colby, Neil Knutson, Sean O'Driscoll, Riley Flenniken, Mario Najera

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May 15, 2024

Burnsville Toyota responded

Thank you, Andrew, for sharing your positive experience with Burnsville Toyota! We are delighted to hear that our technician provided excellent and efficient service. We appreciate your kind words and look forward to serving you again in the future. Safe travels! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

May 07, 2024

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i dont' mind filling out reviews but dont' have time for a wordy review each time. More

by RISKALLAM
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Recommend Dealer
Yes
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May 09, 2024

Burnsville Toyota responded

Thank you for the 5-star rating! We appreciate your time and willingness to leave feedback, even if it's brief. Your support means a lot to us at Burnsville Toyota! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

May 04, 2024

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This is the first time when I had my car serviced at Burnsville Toyota that I found the service less than exemplary. I texted my advisor twice - once for a status update and after for clarification abou More

by JIMH_MISC1
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Recommend Dealer
Yes
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May 07, 2024

Burnsville Toyota responded

I’d like to thank you for sharing details of your recent experience at our service center, Jim. Above and beyond customer service is what we strive for daily with our customers. Please contact me at your earliest convenience so I can discuss your experience and learn more. I look forward to hearing from you and restoring your trust in our dealership. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

May 04, 2024

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Employee Rating

excellent service was informed of findings of recall and advised immediately that there were no defects noted excellent waiting area and wonderful staff More

by guard42362
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dave Grosulak, Mark Stibal, Cole Mitchem, Jason Colby, Neil Knutson, Sean O'Driscoll, Riley Flenniken, Mario Najera

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May 07, 2024

Burnsville Toyota responded

I wanted to take a moment to let you know that we appreciate your business and your kind words on behalf of our team. It’s important that when our customers drop their vehicle off with us, they’re given the transparent and trustworthy service we know they deserve. I hope that if there’s anything else you need, you won’t hesitate to let us know. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

May 04, 2024

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Tyler Johnston is a great service advisor. From start to finish he keeps you informed as the how things are going. And comes and gets you when everything is done and its time to go. More

by JB.PSNEUMANN
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Recommend Dealer
Yes
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May 07, 2024

Burnsville Toyota responded

JB, thank you for the awesome feedback! You're right, Tyler is an excellent service advisor and we appreciate all he does for us! We're very happy to hear that he was there to provide you with great service. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

May 01, 2024

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It was very easy the service was very good customer service was excellent I like coming there More

by SHUKRISHASSAN2
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Recommend Dealer
Yes

Other Employees Tagged: Cole Mitchem

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May 03, 2024

Burnsville Toyota responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

April 25, 2024

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Total cost much higher than estimated. Labor charge was $300.00 per hour way to expensive!!! More

by DET26994
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Recommend Dealer
No
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Apr 29, 2024

Burnsville Toyota responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

April 25, 2024

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I appreciate the staff’s friendliness, attention to detail and thoroughness from the time I arrive to the moment I depart. More

by PAULHARPER22
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Michelle Leick, DAS Admin, Tyler Borgen , Man, Tyler I believeworking desk about 18:45 when I picked up my car. His attention to detail and clarification resulted in a sale of a needed item and future customer for a purchase. Kindness and quality service pays dividends in the present and future.

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Apr 30, 2024

Burnsville Toyota responded

Thank you so much, for your unwavering support and for brightening our day with your kind words, Paul. I am truly grateful to have a community that is so supportive. Take care! Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

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