Dealership Experience
3 yrs
Languages Spoken
English
Spanish
71 Reviews
Write a Review71 Reviews of Luis Ortega
January 29, 2022
My second car from Nothside Lexus I couldn’t be happier, service is always excellent, Luis my salesman is amazing!! He explained everything and work with my budget. Thank you so much. service is always excellent, Luis my salesman is amazing!! He explained everything and work with my budget. Thank you so much. More
Other Employees Tagged: Caleb Vario
December 09, 2021
Great service by Luis and this dealership. I had never considered Lexus but after driving one and all the information Luis gave me I am so glad I bought this amazing luxurious car. considered Lexus but after driving one and all the information Luis gave me I am so glad I bought this amazing luxurious car. More
December 09, 2021
Great customer service and very clean facility. Luis Ortega helped me and worked with me to get my car the very same day. Northside Lexus has an awesome team. Highly recommend Ortega helped me and worked with me to get my car the very same day. Northside Lexus has an awesome team. Highly recommend More
December 08, 2021
Excellent and prompt service, straight to the point on the transaction. Honest people, was a good experience the transaction. Honest people, was a good experience More
Other Employees Tagged: Caleb Vario, Victoria DeHoyos
December 03, 2021
Excellent service and experience. What an amazing car. Excellent service and experience. What an amazing car. Super easy buying process and very professional. Excellent service and experience. What an amazing car. Super easy buying process and very professional. More
Other Employees Tagged: Tim Karmout, Lance Williams, Tyler Stephens, Cristian Craioveanu, Caleb Vario, Doug Gilmer, David Trice
December 03, 2021
Dealer very clean and welcoming. Comfortable waiting areas and amenities. Staff very friendly and willing to answer every question. Sales consultant Luis Ortega went above and beyond to meet our concern areas and amenities. Staff very friendly and willing to answer every question. Sales consultant Luis Ortega went above and beyond to meet our concerns. More
Other Employees Tagged: James Vu
December 01, 2021
I am very displeased with my purchase and service. I purchased a 2019 Lexus RX one week ago. When we test drove the car it had a windshield wiper malfunction and we were told it would be looked at prior purchased a 2019 Lexus RX one week ago. When we test drove the car it had a windshield wiper malfunction and we were told it would be looked at prior to leaving. We were told it was low on fluid and that had been resolved. The next day was Thanksgiving and a few days past before we tried to drive it again. When we turned it on the wipers they no longer worked and I was unable to drive the car. I have had the car one week and have not been able to drive it but once. We took it back to dealership to be fixed and tried to see if we could buy another car instead that was the same price we purchase this vehicle. I was expecting to take a small hit but they came back with 8,000.00 dollar hit to trade. I am super disappointed with the outcome. My salesman was helpful to try and get this resolved, however management was not willing to work on a deal. This is the first time I decided to splurge on a car and as a teacher 8,000 is a big deal for me. I am completely disappointed. More