Luis Aguasvivas | Page 3

It was a pleasure doing business with the whole team! From the moment I dropped off my car till I picked it up, it was a great experience! Thank you Luis and everyone involved on this service! From the moment I dropped off my car till I picked it up, it was a great experience! Thank you Luis and everyone involved on this service! More

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An unexpected problem occurred with my car and I called the dealership and got an immediate appointment. The church in was excellent and I received great service from Luis. The problem appears to have been the dealership and got an immediate appointment. The church in was excellent and I received great service from Luis. The problem appears to have been corrected. Luis followed up through the entire process. More

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An unexpected problem occurred with my car and I called the dealership and got an immediate appointment. The check in was smooth and the advisor Luis kept me updated every step of the way. The service was the dealership and got an immediate appointment. The check in was smooth and the advisor Luis kept me updated every step of the way. The service was excellent. More

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Great service. Friendly. In and out relatively fast. Let me know options. Didn’t rush my questions. Friendly. In and out relatively fast. Let me know options. Didn’t rush my questions. More

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Luis and the staff at Mercedes-Benz in Natick were very professional and courteous. They took care of the problem right away! professional and courteous. They took care of the problem right away! More

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Luis Aguasvivas is one of the best Service Advisor I have dealt with anywhere. He is very understanding and accommodating my needs for the service. My 2016 E400 Cabriolet has only 27800 miles driven, but lat dealt with anywhere. He is very understanding and accommodating my needs for the service. My 2016 E400 Cabriolet has only 27800 miles driven, but lately many things have gone wrong. Parking break replaced and oil leak from the timing cover repaired. This car (bought as a retirement gift to myself) is very leisurely driven and mostly parked in the sheltered garage. Mercedes reliability is not what it claims to be. Now, it needs spark plugs, battery and air filters replaced. I understand these are recommended services by the time and mileage, but still it costs thousands of dollars almost every year after warranty expires. Very annoying! Nonetheless, the Mercedes-Benz of Natick is the first class dealership. More

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Best service treatment! Fast and courteous , car came clean , in a timely manner, got service loaner too Fast and courteous , car came clean , in a timely manner, got service loaner too More

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Luis in service is great! I am EXTREMELY happy. I live very close to a different Mercedes dealer who had been "doing" work on my car for the last couple years yet it was never I am EXTREMELY happy. I live very close to a different Mercedes dealer who had been "doing" work on my car for the last couple years yet it was never fixed. I came to Natick just for an oil change because the other dealer never has time for those, and Luis and the techs took control of the situation and re did some of the work plus more! could not have asked for a better professional! More

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Luis in service is great. Fast Efficient. Took the car in quickly, had repairs done next day. Expensive but worth it. Fast Efficient. Took the car in quickly, had repairs done next day. Expensive but worth it. More

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Outstanding is the best way to describe them. They went above and beyond to help us. We arrived 25 minutes prior to their closing on a Saturday with a tire that had a hole in the sidewall. Our They went above and beyond to help us. We arrived 25 minutes prior to their closing on a Saturday with a tire that had a hole in the sidewall. Our arrival was unannounced. Within 20 minutes they had us in a loner car and all of the paperwork for a new tire was done. It turned out we needed two tires and they arranged for everything. The communication was excellent. They could teach a class in customer service. It does not get any better that theirs. More

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