Luis Aguasvivas

I feel duped. M-B didn’t tell me they had replaced the engine centrifuge cover just 10K miles ago but they did it again. Price was 5 times what it was less than 3 M-B didn’t tell me they had replaced the engine centrifuge cover just 10K miles ago but they did it again. Price was 5 times what it was less than 3 years ago, same part number. Seems M-B is aggressively pursuing to maximize service revenue at our expense. Talking to service techs is not allowed (because they are afraid they may lose revenue if they tell us the truth?). Losing trust in M-B to be honest with what needs fixed. Getting harder to stick with this brand. Two stars instead of 1 because the quality of work is high (disregarding repeat fixes at 5x the price). More

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My vehicles have been serviced for several years at Mercedes Benz of Natick. I am very pleased and satisfied with the service rendered at this dealership. Brian Breidegam has always been my service con Mercedes Benz of Natick. I am very pleased and satisfied with the service rendered at this dealership. Brian Breidegam has always been my service consultant; he is not only efficient, helpful and experienced, but he also has exceptional communication skills and lot of knowledge to explain why your vehicle require something or to look for answers needed. During this service appointment, I was looking for vehicle maintenance and to correct something I consider it was a safety matter. Brian directed this matter through the service management looking for the right way to fix this matter. Geoff Bosse, service manager, explain to me what to do in order to correct it. The recommendation given worked because the issue got rectified. I highly recommend Mercedes Benz of Natick!!! More

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I really love the everything they did to me. They take me so well and I wish everyone can be like you guys (thank you so much for all the helpful and GOD bless). They take me so well and I wish everyone can be like you guys (thank you so much for all the helpful and GOD bless). More

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Mecedes-Benz of Natick Service Department is always efficient and provides courteous, prompt services every visit. efficient and provides courteous, prompt services every visit. More

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Thought I was treated well for my engine issue . Luis was great. That’s all Luis was great. That’s all More

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Went into Mercedes-Benz of Natick to get my car serviced and everyone there was very friendly. They serviced my car very quickly and efficiently. Thank you guys! and everyone there was very friendly. They serviced my car very quickly and efficiently. Thank you guys! More

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The service was good I was explained very well which parts of the car had to be fixed parts of the car had to be fixed More

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The service team at MB Natick are a premium service provider. They are an Important part of my Mercedes ownership experience. When I need them they make things happen. provider. They are an Important part of my Mercedes ownership experience. When I need them they make things happen. More

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Great polite people when buying car but when I had problem with car I never felt so disrespected and treated so rudely in my life dealing with this dealer. Dont buy used car here please go elsewhere problem with car I never felt so disrespected and treated so rudely in my life dealing with this dealer. Dont buy used car here please go elsewhere trust me. More

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Good but no one seems to know all of car’s technology. First technician could not figure out why high beams could not go on. First technician could not figure out why high beams could not go on. More

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