Luis Aguasvivas | Page 2

Good but no one seems to know all of car’s technology. First technician could not figure out why high beams could not go on. First technician could not figure out why high beams could not go on. More

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At the last minute I needed my summer tires changed to my snows due to an unscheduled trip up North. Louis, at herb chambers Mercedes in Natick squeezed me in and had the job done within hours. Thank y snows due to an unscheduled trip up North. Louis, at herb chambers Mercedes in Natick squeezed me in and had the job done within hours. Thank you Louis More

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Great dealer for both sales and service. I bought my car here and also have had it serviced for the last 5 years. Professional, courteous and excellent staff. I bought my car here and also have had it serviced for the last 5 years. Professional, courteous and excellent staff. More

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The dealership completed all work on time. Everything done as promised. We are very satisfied. Everything done as promised. We are very satisfied. More

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Ladies Beware! They say if you have a trustworthy mechanic & dentist you are winning in life. I have a 2019 GLA 250 w 40k miles. I use the dealership for my maint They say if you have a trustworthy mechanic & dentist you are winning in life. I have a 2019 GLA 250 w 40k miles. I use the dealership for my maintenance services. 9/14/2023 I brought my (perfectly running, no issues) car in for a B service maintenance. Upon completion I was told everything was in the green (no issues) except my brakes would need to be replaced in mid-end of Oct with an estimate of $1376.27. 1 and 1/2 weeks after my maintenance service my dashboard suddenly began to glitch, (different lights randomly going on and off). I called the dealership and they told me to bring it in. The dashboard glitching was but random but didn't affect how the car drove. They didn’t have a loaner and would not have one for several weeks so I dropped the car off a week later. The evening after dropping the car off, I was called and told that that the CP cluster needed replacement and with labor it would be $438, I approved that. I was also told that I should replace the battery, I asked the cost and was told everything total would be around $800. I picked up my car and got a bill for $1373.41. I was shocked, I asked for an explanation of all charges and the gentleman (I used that term loosely). He said that certain things were not on my copy of the bill bc there are different systems " ExR ASR and CDK". I really stopped listening after that. But it was when he went over the cost of labor to replace the battery was when my blood boiled $867.73 just for battery replacement $320 of that being labor. I asked, $320 to replace a battery? I was told that some batteries are under the seat or herd to get to.. really a 250 GLA it's not a Maybach, or S class or C class even. I definitely feel taken advantage of and lost confidence in Mercedes Natick. By the way, the battery is directly under the hood of the car. I also never received the normal text or email to review the service. More

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Great experience for my first service at this dealership. Polite, friendly, efficient. Wish they had decaf coffee in the waiting area though! Polite, friendly, efficient. Wish they had decaf coffee in the waiting area though! More

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Great service and smooth transaction. Luis and his colleagues did their best to make sure that I had the best experience when I had my car serviced. Will be back! Luis and his colleagues did their best to make sure that I had the best experience when I had my car serviced. Will be back! More

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It was a pleasure doing business with the whole team! From the moment I dropped off my car till I picked it up, it was a great experience! Thank you Luis and everyone involved on this service! From the moment I dropped off my car till I picked it up, it was a great experience! Thank you Luis and everyone involved on this service! More

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An unexpected problem occurred with my car and I called the dealership and got an immediate appointment. The church in was excellent and I received great service from Luis. The problem appears to have been the dealership and got an immediate appointment. The church in was excellent and I received great service from Luis. The problem appears to have been corrected. Luis followed up through the entire process. More

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An unexpected problem occurred with my car and I called the dealership and got an immediate appointment. The check in was smooth and the advisor Luis kept me updated every step of the way. The service was the dealership and got an immediate appointment. The check in was smooth and the advisor Luis kept me updated every step of the way. The service was excellent. More

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