Luis Aguasvivas | Page 17

Expert work, exceptional customer service Very pleased with my S550 routine service. They additionally identified important preventive work that they took care of Very professional and top n Very pleased with my S550 routine service. They additionally identified important preventive work that they took care of Very professional and top notch customer service. More

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very organized and professional The dealership, from the folks that greet you to the service associates and the sales people, are collectively professional, courteous and knowledgeab The dealership, from the folks that greet you to the service associates and the sales people, are collectively professional, courteous and knowledgeable. It is very well organized and the process is seamless and they get you in and out quickly. The loaners are always clean and in most cases brand new. More

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Perfect every time I arrived at the dealership unsure of what the issue was where I was met with a pleasant salesman named Bill. I was having an issue with my keyfob he I arrived at the dealership unsure of what the issue was where I was met with a pleasant salesman named Bill. I was having an issue with my keyfob he instantly stopped what he was doing and tried his best to help me out. Hoping it was a battery he even walked with me to my car to make sure the problem was solved, it wasnt but it was not his fault at all. After trying a few more things to help he decided it best I speak with service where I met Ian who helped me figure out the options before me and helped me schedule service for a loaner. I came back an hour early for the appointment and was taken right in from the garage where everyone is always friendly and helpful. I was walked to Savannah who took car of the service and we did a quick run down on what was to be done. I even pointed out a last minute tire bubble which she also put in there and was so nice. I was then walked over to the loaner area where I was re met with another lovely gentleman who I have seen enough I should know his name by now. Who helped me with the loaner process and we walked around the car and I was off. Pickup was also simple, the lovely woman at checkout was more than pleasant and the car was brought around looking as beautiful as the day I first picked It up from them. If you come here be prepared to have a second family. This isn't a dealership looking for the quick buck, this is a family that you're welcomed into and taken care of when you're there. I'm as comfy in this dealership as i am my own living room at Christmas. I would like to thank everyone there from my sales person to everyone I've met down the line. I will continue to buy and be serviced from here even if it means waiting a bit longer to upgrade cars. More

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Great service department Always receive great service with a thorough explanation of what is needed. Never feel like they are looking to do unnecessary repairs. Loaners always Always receive great service with a thorough explanation of what is needed. Never feel like they are looking to do unnecessary repairs. Loaners always available with an appointment. 100,000 miles and still going strong! More

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Service Quick, courteous, professional and exact. I called and got right in for the service my car needed which was under warranty. Staff as always amazin Quick, courteous, professional and exact. I called and got right in for the service my car needed which was under warranty. Staff as always amazing. Loaner car had 13 miles.. enjoyed the SUV as I drive a E350. Thank yo u. More

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Quick and professional service I needed to check break pedal and to change a light bulb in a door handle. Everything was fixed the same day and on top of that mechanic found another I needed to check break pedal and to change a light bulb in a door handle. Everything was fixed the same day and on top of that mechanic found another malfunctioning piece that I was not aware of and also replaced it. More

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Exceptional From the time I pulled into the dealership to the time I picked up my car from Service I was treated with exceptional service. This dealership is the From the time I pulled into the dealership to the time I picked up my car from Service I was treated with exceptional service. This dealership is the BEST!! More

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Very good first-time service experience I had not been to the Natick dealership before, but stopped in because it's convenient location. I had just a minor service issue, and found the serv I had not been to the Natick dealership before, but stopped in because it's convenient location. I had just a minor service issue, and found the service representative and the whole operation to be very helpful and professional. We scheduled an appointment and arranged a loaner vehicle, and they thoroughly checked out the issue and got me back on the road. I will definitely go back. More

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