Lena Grubb
Lena Grubb at Maple Hill Auto Group
Refer Me

Lena Grubb | Page 3

Customer Service

Maple Hill Auto Group

5622 W Main St.
Kalamazoo, MI 49009

Contact Me
4.9
241 Reviews

Dealership Experience

6 yrs, 8 mos

Industry Experience

6 yrs, 8 mos

4.9

241 Reviews

Write a Review

241 Reviews of Lena Grubb

May 22, 2023

Dealership Rating
Employee Rating

I am absolutely satisfied. The dealer offers excellent services. It can be trusted. I will recommend it. More

by Zwang25701
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 26, 2023

Maple Hill Auto Group responded

Thank you! If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

April 10, 2023

Dealership Rating
Employee Rating

Friendly and quick surface. Looked at filters and found need to change. Reasonable cost for services and completed in less time then estimated. More

by STOKERPT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 24, 2023

Maple Hill Auto Group responded

Thank you! If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

Apr 24, 2023

STOKERPT responded

I received an email from dealerrater and informed that you did not have my email address. It should be on file but if not please input it stokerpt@charter.net. Thank you.

March 23, 2023

Dealership Rating
Employee Rating

The wait was about and hour and a half longer than expected. Technician broke some trim off while fixing the recall issue with the seatbelt, but a replacement was ordered. Very nice staff. More

by LINDASOPKOREALTOR
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lauren Armbruster

Mar 23, 2023

Maple Hill Auto Group responded

Thank you for taking the time to leave a review. We will let you know as soon as the part is here and get you back in to have it installed as soon as possible. I am very sorry that the technician broke that part while working on your vehicle. If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

March 02, 2023

Dealership Rating
Employee Rating

People were polite, helpful and my experience was great. Work was done in Avery timely manner. More

by NMJOHNS13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lauren Armbruster, Sadie Hisey

Mar 07, 2023

Maple Hill Auto Group responded

Thank you! If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

February 10, 2023

Dealership Rating
Employee Rating

Those that work there are absolutely the best. The place is kept clean and service is well organized. More

by LEONAR9219
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 14, 2023

Maple Hill Auto Group responded

Thank you! We're happy to hear your service experience went so well. If there is ever anything else we can do for you, please give us a call. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

February 09, 2023

Dealership Rating
Employee Rating

Quick, friendly and professional. Very accommodating. Comfortable waiting area and excellent service. Have just ordered a new vehicle so I will be back! More

by SUSANKCMI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lauren Armbruster, Sadie Hisey

Feb 14, 2023

Maple Hill Auto Group responded

Thank you! We're happy to hear that your experience went so well. If there is ever anything else we can do for you, please let us know. Thank you! Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

February 03, 2023

Dealership Rating
Employee Rating

Well done, as usual. This is the first time it took over an hour for my oil change, but they were busier than I've normally experienced. Hanging out that long in the wa More

by COLLEENE2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sadie Hisey

Feb 06, 2023

Maple Hill Auto Group responded

Thank you! If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

January 14, 2023

Dealership Rating
Employee Rating

Very focused on customer service a communication. Absolutely no complaints except I must use 15 words. More

by KKENNEDY01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 25, 2023

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review. If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

January 10, 2023

Dealership Rating
Employee Rating

Friendly service, I really liked the time they took to make sure I was satisfied. Work done as was explained and in a timely manner. More

by FUNSHADES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lauren Armbruster, Sadie Hisey

Jan 11, 2023

Maple Hill Auto Group responded

Thank you! If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

December 30, 2022

Dealership Rating
Employee Rating

The ladies at the service desk that provide for customer service are outstanding. They are always so helpful, kind and knowledgeable and very pleasant at all times. They deserve special corporate recognitio More

by Lauren Fitzmaurice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 30, 2022

Maple Hill Auto Group responded

Thank you, so much! We love reading reviews like this. We love knowing that our customers feel like they are taken care of while their car is in for service. Comments like yours mean the world to us. We look forward to working with you in the future!

Dealership Inventory (334 Vehicles)

new 2024 Hyundai Palisade car, priced at $53,036
2024 Hyundai Palisade
new
Moonlight Cloud exterior
Automatic
All-wheel Drive
new 2024 Genesis G70 car, priced at $56,575
2024 Genesis G70
new
Uyuni White exterior
Automatic
All-wheel Drive
used 2022 Volkswagen Taos car, priced at $28,279
2022 Volkswagen Taos
used
Kings Red exterior
Automatic
All-wheel Drive
new 2024 Genesis Electrified GV70 car, priced at $72,947
2024 Genesis Electrified GV70
new
Vik Black exterior
Automatic
All-wheel Drive
new 2024 Subaru Crosstrek car, priced at $33,352
2024 Subaru Crosstrek
new
Sapphire Blue Pearl exterior
CVT
All-wheel Drive
used 2021 Subaru Crosstrek car, priced at $27,552
2021 Subaru Crosstrek
used
Ice Silver Metallic exterior
CVT
All-wheel Drive