Layla Hamilton | Page 3

The part was order. The part was in. The appointment was made. Went to appointment, sat for 2 1/2 hours only to be told that the part was not in. They couldn't have tol The part was in. The appointment was made. Went to appointment, sat for 2 1/2 hours only to be told that the part was not in. They couldn't have told me when I first got there or called before I drove from the other side of town. Not happy. More

by PAM.HOWARD19 Verified Customer Verified Customer

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I had my appointment yesterday for over two weeks to replace my phone charging pad in the car. When I made the appointment I was told the part was ordered and was in stock. SO I made my appointment. M replace my phone charging pad in the car. When I made the appointment I was told the part was ordered and was in stock. SO I made my appointment. My husband and I sat for 2 1/2 hours yesterday only to be told after 2 1/2 hours that the part cant be found, you'll have to make another appointment. I am furious. They called this morning to say the part is now in. I don't want to make an appointment if I have to wait another 2 1/2 hours to be told the part is lost. Not very good customer service. Not happy at all! More

by PAM.HOWARD19 Verified Customer Verified Customer

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Good experience. Polite employees. Pleasant environment. Wait was a little long for a key fob. Polite employees. Pleasant environment. Wait was a little long for a key fob. More

by cpb8780 Verified Customer Verified Customer

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Everyone is so friendly and it was done in record time. So I had time to go shoping. Lol PS love the car wash with all this pollen So I had time to go shoping. Lol PS love the car wash with all this pollen More

by mfiler99 Verified Customer Verified Customer

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There are usually friendly employees except the managers and supervisors, they do not know how to treat a customer especially customers that have purchased two new cars , service those cars constantly, I wo and supervisors, they do not know how to treat a customer especially customers that have purchased two new cars , service those cars constantly, I would like the managers to listen to the customers when they have a complain about something or some issue. My experience with the manager of the service department has been very unpleasant. I wonder if there is somebody to read these surveys or just a formality , Next time when I come for service of my car I would know if you read this or not and if I find out that nobody has read this I will neve ever do any thing to do with your surveys, Whoever has designed this survey must not know that not every customer has anything to do with sales and sales department employee. It as me to answer the questions about sales, I had nothing to do with sales during this visit only service department More

by OZIA41 Verified Customer Verified Customer

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Good service but hard to trust. They fix their problems that create by them and prices are negotiable. They fix their problems that create by them and prices are negotiable. More

by Maiskassas Verified Customer Verified Customer

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Very professional and very friendly. And the lobby is very clean and so all the bathrooms. And the lobby is very clean and so all the bathrooms. More

by LEAHHANSFORD14 Verified Customer Verified Customer

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DeLuca Toyota has done an excellent job and has wonderful customer service. I deft recommend buying a new or used car from them. With any question or concerns I had they were there to answer any questions I customer service. I deft recommend buying a new or used car from them. With any question or concerns I had they were there to answer any questions I had. More

by WIRTHDANA Verified Customer Verified Customer

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Todos los trabajadores con los q hemos tenido q interactuar han sido muy profesionales y amables. El servicio no ha tomado más tiempo del necesario. Siempre ha sido una experiencia agradable con de interactuar han sido muy profesionales y amables. El servicio no ha tomado más tiempo del necesario. Siempre ha sido una experiencia agradable con de Luca Toyota. Gracias More

by ORTEGATITO98 Verified Customer Verified Customer

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Excellent service, organized service department, scheduled appointments mean something, knowledgeable, friendly and efficient staff, comfortable waiting area. I love my Highlander!!! My second one scheduled appointments mean something, knowledgeable, friendly and efficient staff, comfortable waiting area. I love my Highlander!!! My second one. More

by S.D.Moore Verified Customer Verified Customer

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