Lauren Armbruster
Lauren Armbruster at Maple Hill Auto Group
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Lauren Armbruster | Page 2

Service Advisor

Maple Hill Auto Group

5622 W Main St.
Kalamazoo, MI 49009

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4.8
300 Reviews
4.8

300 Reviews

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300 Reviews of Lauren Armbruster

November 03, 2023

Dealership Rating
Employee Rating

Overall service was fine. I have a problem on being informed on what service is needed at certain times. Being told that it's all in the manual is not going to cut it. When More

by DYERNORA6
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Sadie Hisey

October 31, 2023

Dealership Rating
Employee Rating

Poor communication. Disappointed that no information was provided— and when I reviewed the paperwork it was noted the air filter was dirty. It would have been easy to as More

by jeweth
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
No
Oct 31, 2023

Maple Hill Auto Group responded

I'm very sorry this was your experience. Please give us a call so we can get your air filter changed.

October 29, 2023

Dealership Rating
Employee Rating

Lauren was great, super friendly, cute as can be and can drive a stick shift too!?!?… Top notch service! 5⭐️ More

by WINEGAR_KELLY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 31, 2023

Maple Hill Auto Group responded

Thank you for taking the time to give Lauren a shout out. I will pass this on.

October 27, 2023

Dealership Rating
Employee Rating

I told them if I like their service that I'd make them my new dealership. They told me I'd have my vehicle back in 40 minutes. Guess what... it took 39 minutes. They will be my new dealership. More

by ZILLER111
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Oct 27, 2023

Maple Hill Auto Group responded

That is fantastic!! Thank you for taking the time to give us a 5 star review.

October 25, 2023

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Employee Rating

Another delightful visit to Maple Hill, I was able to kick a couple tires on the new & used lots More

by PJWITTLING
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Oct 26, 2023

Maple Hill Auto Group responded

Thank you for the 5 star review. We appreciate your business.

October 24, 2023

Dealership Rating
Employee Rating

Clean entryway as well as a pleasant waiting room. Overall customer service was also very helpful. More

by PFEIFFER9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Angela Carlson

Oct 24, 2023

Maple Hill Auto Group responded

Thank you for taking the time to give us a review. We look forward to assisting you in the future.

October 21, 2023

Dealership Rating
Employee Rating

Everything went great and the people I talked to were very friendly. Great service and time waiting was minimal More

by linvb5402
Recommend Dealer
Yes
Oct 23, 2023

Maple Hill Auto Group responded

Thank you for the 5 star review!

October 11, 2023

Dealership Rating
Employee Rating

Each person that I worked with at Maple Hill was fast, kind, and helpful. I would gladly return for services. More

by JESSIE.KLISZ
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cassandra Westfall, Sadie Hisey

Oct 11, 2023

Maple Hill Auto Group responded

Thank you Jessie, we appreciate you taking the time to give us your review. We look forward to assisting you in the future.

October 10, 2023

Dealership Rating
Employee Rating

We have purchased 7 vehicles since 2004 Sales and service is very good thank you More

by rkreeves49065
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Oct 10, 2023

Maple Hill Auto Group responded

Thank you!!

October 04, 2023

Dealership Rating
Employee Rating

Other than having to wait 2 weeks to get an appointment all went perfectly and done timely More

by Jrjacks
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Oct 04, 2023

Maple Hill Auto Group responded

Thank you for the feedback and I'm sorry for the inconvenience.

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