Lauren Armbruster | Page 2
Service Advisor
Maple Hill Auto Group
5622 W Main St.
Kalamazoo, MI 49009
300 Reviews
Write a Review300 Reviews of Lauren Armbruster
November 03, 2023
Overall service was fine. I have a problem on being informed on what service is needed at certain times. Being told that it's all in the manual is not going to cut it. When I have a problem on being informed on what service is needed at certain times. Being told that it's all in the manual is not going to cut it. When I call to schedule, there needs to be more info regarding future maintenence other than oil changes. From now on, I will ask for the front desk and not rely on the person answering the phone. Providing future services with out asking is part of good customer service. I did talk to Sadie when paying and she was very courteous and helpful. More
Other Employees Tagged: Sadie Hisey
October 31, 2023
Poor communication. Disappointed that no information was provided— and when I reviewed the paperwork it was noted the air filter was dirty. It would have been easy to as Disappointed that no information was provided— and when I reviewed the paperwork it was noted the air filter was dirty. It would have been easy to ask me about this and I would have requested it be replaced. The car was not washed as advertised either. More
October 27, 2023
I told them if I like their service that I'd make them my new dealership. They told me I'd have my vehicle back in 40 minutes. Guess what... it took 39 minutes. They will be my new dealership. new dealership. They told me I'd have my vehicle back in 40 minutes. Guess what... it took 39 minutes. They will be my new dealership. More
October 25, 2023
Another delightful visit to Maple Hill, I was able to kick a couple tires on the new & used lots kick a couple tires on the new & used lots More
Other Employees Tagged: Lena Grubb, Morgan Tassell, Sadie Hisey, ALYSSA MILLERS
October 24, 2023
Clean entryway as well as a pleasant waiting room. Overall customer service was also very helpful. Overall customer service was also very helpful. More
Other Employees Tagged: Angela Carlson
October 11, 2023
Each person that I worked with at Maple Hill was fast, kind, and helpful. I would gladly return for services. kind, and helpful. I would gladly return for services. More
Other Employees Tagged: Cassandra Westfall, Sadie Hisey