Kylie Hynes | Page 20

Grande Prairie Chrysler is a very good dealer to got view n buy your next new Truck Car or SUV very friendly welcome from staff when you Enter the Dealership to when you walk out The Door for your test drive n buy your next new Truck Car or SUV very friendly welcome from staff when you Enter the Dealership to when you walk out The Door for your test drive to when u have ur keys for ur new ride n drive away excited n happy Customer . More

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Continued Amazing Service by the Team at GP Chrysler! Took my 2017 Jeep Compass in for a routine service and to look into a "rattle" in the vehicle while driving. It was an issue that I had previously dea Took my 2017 Jeep Compass in for a routine service and to look into a "rattle" in the vehicle while driving. It was an issue that I had previously dealt with a few years prior. Unfortunately the stabilizer links in my model of vehicle don't last, especially on Grande Prairie AB roads and potholes. I would be more upset at the fact I will likely have to change these out routinely (once warranty is up,) however the service I receive time and time again at GP Chrysler, outweighs the inconvenience of this "bad quality" part. Starting with the morning of the service, I dropped off my vehicle particularly late, or what is considered after their drop off time. Tony greeted me, and was very prompt with getting my on my way to work. Free shuttle was offered, but not needed. Throughout the day, I was updated with news confirming it being the stabilizer links again! Tony was awesome at explaining what the future looks like and how this part may affect me going forward as an owner of the vehicle. I really appreciated him looking into the longterm care of my car! He was even able to suggest what to expect, and how I can help maintain the "issue!" I feel equipped to deal with this, as much as it isn't ideal. Whether I come for a routine oil change (mine are covered, which is a bonus!) or getting a service done, I am continually impressed by every single member of the team at this dealership. My salesman Dale Scotton always greets me and checks on how the vehicle is treating me. The service team is stellar at their efficiency, and willingness to help me out! Kylie is also a great employee and always super quick to help as well! More

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Excellent Sales department!! Purchased 2015 Ram 1500 Igntion Orange Limited Edition. VERY HAPPY with purchase and Customer Service! Chris and Kevin have been EXCELLENT to deal wit Purchased 2015 Ram 1500 Igntion Orange Limited Edition. VERY HAPPY with purchase and Customer Service! Chris and Kevin have been EXCELLENT to deal with!!! Thanks guys!!! More

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excellent sale person Was great experience great dealer great salesman will buy again great service when I bring in for service took it in right away and sales gave me a lo Was great experience great dealer great salesman will buy again great service when I bring in for service took it in right away and sales gave me a loaner a a a a a a a More

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Service department scam artists. Took my car in to get some work done. They tell me the rotors need to be replaced. I said ok but it should be under warranty from being replaced 6 mo Took my car in to get some work done. They tell me the rotors need to be replaced. I said ok but it should be under warranty from being replaced 6 months before at a different dealership. They threw the rotors in the garbage before I got there. They did not honour the warranty and I couldn't take the rotors back to the other dealership for inspection. Also, i had my shifting mechanism replaced due to sometimes being hard to shift into drive. I was also having trouble starting the car occasionally. They told me that if I got the shifter fixed it would fix the no start issue. Worked for a year and now I'm having the exact same issue. After getting the shifter replaced it makes a grinding noise when shifting into drive. I noticed the sound as soon as I got into the car to leave the dealership, but I will not be bringing the car back there for any reason, ever. DONT TRUST THESE PEOPLE WITH YOUR VEHICLE! You've been warned. More

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Waiting game, with zero communication My fiance and I purchased our vehicle in October. Everything was great, we loved the truck, and the guys who sold it to us. Unfortunately on the 4th o My fiance and I purchased our vehicle in October. Everything was great, we loved the truck, and the guys who sold it to us. Unfortunately on the 4th of January our truck was acting funny. It was saying reduced power, wouldn't go over 30 km/h and said service air bags and stability. The engine light was also on. So I called the service department and after 20 minutes of being on hold I talked to girl, explained what happened and she told me to bring it in right away if possible and they would look at it that day. Well when I got there a lady who was anything but pleasant asked me multiple questions while never actually listening to what I was saying. She asked me to get out of my vehicle and follow her, so I did. Before a minute passed a guy jumped in the truck and drove it out back, I hadn't even had a chance to grab my purse or anything nor was I asked if I needed anything out of the vehicle. The lady then told me that someone would be looking at it no later then the next day (Tuesday the 5th). I believed her. She told me she would call me when she knew what was happening. Well Tuesday passes by, then Wednesday, all day Thursday.. no call was made to me. Friday I call and i'm obviously frustrated because I haven't heard from anyone nor do I know what is going on! I talk to a girl who tells me to hold and 20 minutes later i'm still sitting on hold so I just hang up. Saturday still no call, my fiance and I take a drive through the parking lot to see if our truck is sitting there, sure enough its in the back parking lot covered in 10 inches of snow. Clearly it hadn't even been looked at since we dropped it off. Frustrated, we drive away confused and wondering how long it will be before we have a vehicle again! I call on Monday, I waited 15 minutes to speak to someone and then I hung up, called back and told the front desk girl I was needing to speak to someone higher then the girls who didn't know what I was talking about. Another 10 minutes of waiting and I talk to a guy who is quick to rush through our conversation. He tells me nobody has had a chance to look at it!! Really !?!?!?!? They tell me someone would look the same day and it's at this point 7 days later and not a single person has even looked at it, or called to tell me it hadn't been looked it. I have to call there myself to get answers which to this day I still haven't got. He assures me that someone will look at it, but everything up to this point has been a lie. He tells me will call me and let me know whats going on. Two days later no communication. Surprise, surprise. So it's now Wednesday the 14th, I have been without my own vehicle for 9 days. My fiance calls and they say someone looked at it but thats all so far and they will call before end of the day.... this is a never ending circle. Well it's now day 10, I haven't received a single phone call, not a single email, nothing to let me know what is happening. It is one thing that they were all helpful and wonderful when we bought our vehicle but is that were the customer service ends? No need for communication once the deal has been made? I said 3 months ago I would never go anywhere else to buy a vehicle but now, if I ever do get my truck back from these people, I doubt i'd ever use their services or buy a vehicle there again. More

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Worst I have ever experienced in 65 years of life. Third time I tried to get my car in for warranty service, they had me bring the car in for 7 am, called them multiple times that day up till closing w Third time I tried to get my car in for warranty service, they had me bring the car in for 7 am, called them multiple times that day up till closing with no positive results or update. Was told to call at 7 am next day for ride to pick up car ... I called at 11 am and was told car had not even been put in shop yet. If they needed two days to change oil and rotate tires the should have said so ... any other dealer in town could have it done in less than an hour .. why are you so incompetent and inconsiderate of customers ? More

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Great guys. They care about their customers,Troy and the boys go out of their way to make sure everyone is happy. Fast efficient service in their shop. Kylie make They care about their customers,Troy and the boys go out of their way to make sure everyone is happy. Fast efficient service in their shop. Kylie makes sure every everyone smiles when they leave, which is hard not to do when they see her. More

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