Kyle Pullen
Kyle Pullen at Secor Subaru
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Kyle Pullen | Page 14

Service Advisor

Secor Subaru

501 Broad Street
New London, CT 06320

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4.8
146 Reviews

I have been a Service Advisor the past 5 years in the automotive and powersports industry. I have always been in the field of customer service before becoming a Service Advisor. I do honestly enjoy helping others. I am a sports enthusiast and enjoy coaching youth football. I am glad to have joined the Secor team.

Dealership Experience

1 yr, 10 mos

Industry Experience

7 yrs

Languages Spoken

English English

4.8

146 Reviews

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146 Reviews of Kyle Pullen

February 15, 2023

Dealership Rating
Employee Rating

Outstanding service crew who really care about their customers. Shawn and Kyle (service managers) are very professional and thoughtful. More

by Casey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 15, 2023

Secor Subaru responded

Shawn and Kyle appreciate the kind words, Casey! Thank you for coming to Secor Subaru!

Feb 15, 2023

Secor Subaru responded

Shawn and Kyle appreciate the kind words, Casey! Thank you for coming to Secor Subaru!

February 08, 2023

Dealership Rating
Employee Rating

I was at Secor on two consecutive Mondays. The service team is fantastic! On a Monday morning, I pull up and I’m greeted with a smile and a welcome from Anastasia. I was there for regular main More

by YOUNG.RACHEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shawn Murray, Anastacia Rebell

Feb 08, 2023

Secor Subaru responded

Thank you for trusting the Secor Subaru team with the care of your Impreza! It's our privilege to serve you and we look forward to seeing you next time!

January 23, 2023

Dealership Rating
Employee Rating

Verbal Communication was good. Quick checkout process. Only issue was that Dealership did not read the self drop off key envelope regarding a separate issue I wanted taken care of. More

by StraightBlue2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shawn Murray, Sarah Connolly , Joycelyn Mata

Jan 24, 2023

Secor Subaru responded

Thank you for taking the time to share this experience. I'm sorry to hear your issue was not resolved and encourage you to contact me directly so we can discuss the situation in greater detail. Respectfully, Shawn Murray - Service Manager - smurray@secorauto.com

January 11, 2023

Dealership Rating
Employee Rating

I feel that cost of an oil change and tire rotation is beyond acceptable. I realize that that you have over head and expenses as well but if you wish to keep my business you will have to better. More

by MARKSTAVES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 11, 2023

Secor Subaru responded

Thank you for sharing your experience working with Mark at Secor Subaru! We appreciate your business and look forward to seeing you next time!

January 11, 2023

Dealership Rating
Employee Rating

Service was fast and efficient. Got the car back washed and clean. Appreciated the free coffee and large, quiet waiting room More

by PJBINNY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 12, 2023

Secor Subaru responded

Thank you for coming to see the Secor Subaru team! We are happy we made this a five-star service visit and look forward to seeing you again!

January 07, 2023

Dealership Rating
Employee Rating

They did everything I needed to be done in a timely manner. Good job by the service department More

by Whalers 21
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Jan 09, 2023

Secor Subaru responded

Thanks for your kind five-star review! We look forward to seeing you again at Secor Subaru!

January 05, 2023

Dealership Rating
Employee Rating

Prompt and courteous service. Reasonable charges. Car wash is a nice touch. Easy to schedule. More

by JPBMCHALE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 06, 2023

Secor Subaru responded

Thank you for your feedback! We appreciate your review and look forward to seeing you next time at Secor Subaru!

January 02, 2023

Dealership Rating
Employee Rating

Drove in with a "noise". Toldyhe car eas safe to drive. Got a quick appointment and a loaner car. More

by JAFOB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shawn Murray, Sarah Connolly, Anastacia Rebell , Joycelyn Mata

Jan 03, 2023

Secor Subaru responded

Thank you for your excellent review! We appreciate your 5 stars! -Secor Subaru

December 28, 2022

Dealership Rating
Employee Rating

I was disappointed in the service I received in ordering and having installed an automatic starter for my car. First, even though I paid for it up front, they never ordered it until I called them for the 2n More

by DTURNER14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 29, 2022

Secor Subaru responded

It's disappointing to see that you were not satisfied with your experience. I would be grateful for your feedback and, if you are willing, would like to discuss your visit further. I will search for your contact information but in case I can't find it, would you consider giving me a call? Thank you, Shawn Murray - Service Manager - smurray@secorauto.com

Dec 29, 2022

DTURNER14 responded

Yes I am will to have a conversation with you to provide further feedback.

December 13, 2022

Dealership Rating
Employee Rating

The service department is excellent. The folks are friendly. They help me keep my Crosstrek in great condition! More

by EBTFONEHOME
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Anastacia Rebell

Dec 14, 2022

Secor Subaru responded

Thank you for trusting the Secor Subaru team with the care of your Crosstrek! We're grateful for your support and look forward to your next visit!

Dec 14, 2022

EBTFONEHOME responded

Thank you! Happy holidays!

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