Kevin Glassic

Called the dealership for a Jeep Grand cherokee Summit reserve, spoke to Russell, ended up taking that and 2 wagoneers! Extremely hard working dude who didnt stop for a second to make sure we got what we reserve, spoke to Russell, ended up taking that and 2 wagoneers! Extremely hard working dude who didnt stop for a second to make sure we got what we needed and just as important, what we wanted. Thank you Russell!!! More

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It was possibly the best Truck buying experience I ever had. Quick to respond, attentive to details, professional and polite, Kevin is a real pro. The truck had a few issues upon delivery, and they went al had. Quick to respond, attentive to details, professional and polite, Kevin is a real pro. The truck had a few issues upon delivery, and they went all out to solve the problems. I highly reccomend Criswell Ram for your next purchase. More

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The entire process with Criswell was problematic.- A The entire process with Criswell was problematic. - A purchase price reduction was offered based on in-house financing. When ordering the vehicle The entire process with Criswell was problematic. - A purchase price reduction was offered based on in-house financing. When ordering the vehicle I was told I would have the option of using Bank of America as they were a preferred lender. When the financing application was completed, I was only offered one financing option (Wells Fargo) and the rate was 2x that of Bank of America. When I asked for them to present an offer from Bank of America they told me I only had one option and to take it or leave it. This resulted in a purchase price that was more expensive than originally quoted. - Financing paperwork was delayed multiple times. Paperwork was missing the first time it was mailed out. Paperwork was not completed until 17 days after the vehicle arrived at the dealership. - Purchase information documentation (FAC affiliate letter, drivers license, proof of insurance, etc). had to be provided to Leon Travis three separate times. - During the entire process the sales representative (Leon Travis) was less than professional. I had to follow-up multiple times for order updates to which I was simply told to be patient. I was originally offered an estimated shipment date and when I inquired about this shipment date I was told there was no date and he would inform me once the vehicle arrived. On multiple occasions he sent me personal text messages intended for someone else on accident. - Criswell offered their support in shipping the vehicle. They quoted an amount significantly over market rates. I eventually ended up shipping using a carrier of my choice which was 40% cheaper than the Criswell quote. - The vehicle arrived scratched and damaged in multiple locations. I had the vehicle inspected by multiple third-parties that confirmed the clear coat damage was a result of improper detailing/vehicle prep. When attempting to resolve the issues with multiple individuals at Criswell (Leon Travis, Kevin Glassic), I was told it was not their issue and no attempt was made in supporting me resolving the problems. - Via email, Leon Travis informed me that they would not add any decals, tag brackets, etc. to the vehicle. When the vehicle arrived it had both. The application of the Criswell decal on the rear of the vehicle caused scratches to the clear coat. - The vehicle arrived missing the grab handles which were ordered with the vehicle, paid for, and indicated on the window sticker. When I asked Leon Travis about them he told me they were definitely included, but it was "my word against his", insinuating that I was lying. He committed multiple times to sending them, yet over a week later they have not been sent. - The vehicle arrived with a defective center instrument panel. There was a large piece of trash inside the display that should have been noticed at vehicle prep. When Criswell was informed of the issue, all conversations were ignored. I still have no resolution. More

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Dealership is very fair with the pricing. Kathryn and Morris were great, incredibly helpful and friendly. This is the first time I’ve had a good experience at a car dealership. Morris were great, incredibly helpful and friendly. This is the first time I’ve had a good experience at a car dealership. More

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Mr Glassic was awesome. Through a forum, I jokingly stated I was waiting for my Jeep to be delivered and make it go faster. Lol. He asked for my VIN and found out for me. Never dealt with him through stated I was waiting for my Jeep to be delivered and make it go faster. Lol. He asked for my VIN and found out for me. Never dealt with him through the whole process of ordering - and there he was just offering. I know now he’s a manager - but I still wouldn’t expect him to get involved when I had no complaint (other than my own impatience!). Thank you Mr Glassic! You and Leon made my weekend, both in the same day! More

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Jordain was an awesome salesman. He gave a lot of respect, information, patience, and a true "No Hassle" buying experience. I was able to think clearly and ask many questions with no pressure. I wa respect, information, patience, and a true "No Hassle" buying experience. I was able to think clearly and ask many questions with no pressure. I was able to buy what I wanted! More

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Responsive and professional and personable I bought a new Pacifica and they were great. Entirely communicated by email to reach a great price with Kevin Glassic. They were very responsive and I bought a new Pacifica and they were great. Entirely communicated by email to reach a great price with Kevin Glassic. They were very responsive and straightforward. Upon entering the dealership to finalize the deal with agreed upon price, the dealership efficiently worked through and explained and got me through paperwork. Khalil was awesome in leading me through the paperwork and patiently explaining the features of the car, which he was very knowledgeable on. Finance was a breeze and I left with my car at the agreed upon price, no problem. Definitely recommend. More

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Never again Purchased a new minivan from them. When I came home found that it had some underbody damage. Ask them to fix it and was told go pound sand in the most Purchased a new minivan from them. When I came home found that it had some underbody damage. Ask them to fix it and was told go pound sand in the most insulting way possible- Kevin suggested that I doctored the timestamp on the pictures I took to appear taken on the day of the purchase. More

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Great experience!! Connor made my leasing experience very easy and straight forward. With a few options for Jeep dealers in the area (one down the street from my house) Connor made my leasing experience very easy and straight forward. With a few options for Jeep dealers in the area (one down the street from my house) I found myself back at Criswell to trade in my 2016 Silverado that I leased from their Chevrolet store. They were better on the trade price than another dealer I visited so with that we were able to make the deal work without breaking the bank. I have had a few Jeeps before and I work in the automotive business so I appreciate their sales team treating me like a customer all the way through the process while being mindful that I understand the process better than some. I definitely would recommend Connor and Criswell if you are in the market for a new Jeep. More

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Happy owner of a 2018 Chrysler Pacifica Limited Everyone there from the first email I sent to the very last moment made this a fantastic purchase they go above and beyond go check them out you won't Everyone there from the first email I sent to the very last moment made this a fantastic purchase they go above and beyond go check them out you won't be disappointed. I drove from West Virginia for this purchase and so glad I did. I made alot of friends as well.. 😊😊 Where is the 10 star button.... Jose by far is the best service manager I have ever dealt with in all my vehicle purchases ever they are not around the corner from me. But worth the drive.. I will make it for any service needs in the future. More

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