Thong Nguyen

The truck I purchased was competitively priced which triggered me to travel 2.5 hours to get it. The whole process was seamless and expedient. Our sales agent, Richard Beckett, was also very helpful thr triggered me to travel 2.5 hours to get it. The whole process was seamless and expedient. Our sales agent, Richard Beckett, was also very helpful throughout the whole process. My only complaint is with the finance manager regarding the sale of the extended warranties. Instead of telling you the full cost up front, they try to show how much it affects your payment which is misleading for the unsuspecting buyer. Also, when trying to cancel the extended warranty, the finance manager doesn't respond to emails or voicemails. More

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My experience with Thong was horrible. Thong made me want to never come back to this dealership. He answered none of my questions and belittled me for asking reasonable questions. He simpl Thong made me want to never come back to this dealership. He answered none of my questions and belittled me for asking reasonable questions. He simply did not care about me as a client instead just wanted a sales under his name. Horrible customer service. More

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Great car buying experience. Leon Travis was a great salesman. I would highly recommend this dealership and salesman. Very helpful and great communication throughout the ordering Leon Travis was a great salesman. I would highly recommend this dealership and salesman. Very helpful and great communication throughout the ordering process. More

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Leon Travis made it easy for my son to buy his first car. He answered all questions asked and went above and beyond to make purchase easy. Thank you sir !!!! Satisfied parents. He answered all questions asked and went above and beyond to make purchase easy. Thank you sir !!!! Satisfied parents. More

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My experience was excellent from start to finish. The three people that helped make this an exceptional experience was - Connor Cool (Sales), Thong Nguyen (Finance) and Gregg Weschler (Service). From The three people that helped make this an exceptional experience was - Connor Cool (Sales), Thong Nguyen (Finance) and Gregg Weschler (Service). From my first visit with Connor - where we discussed the Jeep I wanted and negotiated an excellent price - and then the follow-up discussion with Thong Nguyen who helped finalize the financing and options - finally getting my those options installed with the help from Greg Weschler. With all three people - they were professional - courteous and friendly. They helped me explore the best way to obtain a quality Jeep from Criswell. An important note - I traveled from South Riding VA to Gaithersburg MD to purchase this Jeep. There is no comparison between what I observed with the team at Criswell and the Jeep Dealers in VA - you can tell that the comparison resulted in me driving 45 minutes to purchase my vehicle at Criswell and I am glad I did. I was also able to use the Costco car discount - that is what originally attracted me to Criswell and I am glad I did check it out. More

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We chose to go to Criswell Chrysler Jeep because of the reviews for Leon Travis. Leon did not disappoint! He was very knowledgeable of all Wrangler models and reviewed them with us to help us make out de reviews for Leon Travis. Leon did not disappoint! He was very knowledgeable of all Wrangler models and reviewed them with us to help us make out decision on what to purchase. We ordered a Jeep Wrangler Rubicon and once ordered he kept us informed of the status every step of the way. Our jeep arrived in record time and he went over all aspects of the Rubicon in great detail. We drove almost an hour to make this purchase and it was well worth our time! We highly recommend Leon for anyone considering to purchase a new vehicle! More

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The folks here were very kind! From sales to my financer overall a wonderful customer service experience, will be coming back and recommending to friends! overall a wonderful customer service experience, will be coming back and recommending to friends! More

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I cannot say enough good things about this dealership. From sales to financing, everyone was AMAZING. I have been working with Kathryn in sales for over a month to come up with a plan to achieve this goal From sales to financing, everyone was AMAZING. I have been working with Kathryn in sales for over a month to come up with a plan to achieve this goal. I searched a few dealers and actually went through the entire process with one other dealer and they didn’t come close to what Criswell in Gaithersburg did for me. Kathryn went above and beyond for me. I will forever be grateful for that girl. Whenever I am ready for a new vehicle I will for sure be returning here! (: More

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I've now purchased two vehicles from Yakov and both were handled in fantastic manner. He succinctly puts down the listings of expenses (vehicle, tax, titling, etc.) and presents it with Criswell's great pri handled in fantastic manner. He succinctly puts down the listings of expenses (vehicle, tax, titling, etc.) and presents it with Criswell's great pricing included. Then, on to finalization; it's been great. My first call for a vehicle was a very quick turnaround to the general sales number, which Yakov accepted. He quickly secured the vehicle and I drove up to close the deal. In and out in under three hours, which is how it should be. More

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Always a pleasure doing business with Leon Travis at Criswell Jeep. He is professional and has his customers best interest at hand. Start to finish was a fantastic experience. Criswell Jeep. He is professional and has his customers best interest at hand. Start to finish was a fantastic experience. More

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