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Kelsey Johnson

Overview Reviews (761) Inventory (182)

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Kelsey Johnson

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Kelsey Johnson | Page 2

Kia Service Adviser

Regal Kia Lakeland

925 Bartow Rd
Lakeland, FL 33801

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4.8

761 Reviews

Overview Reviews (761) Inventory (182)

4.8

761 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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761 Reviews of Kelsey Johnson

April 22, 2024

Dealership Rating

Employee Rating

It was nice and clean. ..very helpful..you guys have really good service I wouldn't mind recommending to place to others ..very helpful..you guys have really good service I wouldn't mind recommending to place to others More

by Angel

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jonathan Benitez, Jorge Benitez, Misty Osborne, Jeremy Mahr, Genesis Cruz

Helpful 0

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Apr 25, 2024 -

Regal Kia Lakeland responded

On behalf of all of us at Regal, I would like to thank you for sharing this great review about our store! We are thrilled that you enjoyed your experience.

April 20, 2024

Dealership Rating

Employee Rating

The representative was attentive and kind. They quickly understood my problem and fixed it. It was a great visit!! They quickly understood my problem and fixed it. It was a great visit!! More

by VALTE21985

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Apr 25, 2024 -

Regal Kia Lakeland responded

Thank you so much for taking the time to leave us a 5-star review - it's much appreciated!

April 19, 2024

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Employee Rating

I really enjoyed my experience at the Kia dealership the were kind and curious and an overall great experience were kind and curious and an overall great experience More

by GRETATERRELL

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Apr 26, 2024 -

Regal Kia Lakeland responded

Thank you!

April 13, 2024

Dealership Rating

Employee Rating

Regal Kia Service always does a professional and courteous job providing service for my Sorrento. courteous job providing service for my Sorrento. More

by Lorena

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Apr 19, 2024 -

Regal Kia Lakeland responded

The team here at Regal is thrilled to receive such a great review, thank you.

April 12, 2024

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Employee Rating

I have been a customer since 2011 and on my fourth car . I think Regal Kia is like family and never any complaints with the service department. I think Regal Kia is like family and never any complaints with the service department. More

by NOLEDADDYO

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jorge Benitez, Jeremy Mahr

Helpful 0

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Apr 19, 2024 -

Regal Kia Lakeland responded

Thank you for taking the time to provide a review, your opinion is valued greatly, and it helps us maintain an excellent standard of service to our customers.

April 11, 2024

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Employee Rating

Very happy with service. Very professional and kind. only thing they didn’t vacuum car Very professional and kind. only thing they didn’t vacuum car More

by allyson.hargrett

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Apr 19, 2024 -

Regal Kia Lakeland responded

Thank you!

April 09, 2024

Dealership Rating

Employee Rating

The regal kia dealership was great. I got an oil change and it took no time at al I got an oil change and it took no time at al More

by KYLETESTERMAN96

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Apr 10, 2024 -

Regal Kia Lakeland responded

Thanks so much for sharing your experience with us.

April 06, 2024

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Employee Rating

Pretty professional service, fast and detailed. They answer all my questions and helped us perfectly. They answer all my questions and helped us perfectly. More

by GADIELSAMPER

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Misty Osborne

Helpful 0

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Apr 10, 2024 -

Regal Kia Lakeland responded

We’re grateful for your feedback. It’s our pleasure to provide the best possible service to our customers, and we’re glad that this commitment was reflected in your visit.

March 27, 2024

Dealership Rating

Employee Rating

Decent wait time. Helpful customer service Clean waiting area and friendly service reps that greet you Helpful customer service Clean waiting area and friendly service reps that greet you More

by ROBBYVOGEL

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Kelsey Johnson

Helpful 0

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Apr 03, 2024 -

Regal Kia Lakeland responded

Thank you for sharing your feedback! It's great to know that you found our customer service helpful and we're pleased to hear that you were greeted you warmly.

March 15, 2024

Dealership Rating

Employee Rating

There was a bad scratch on my door after the service On my right side of the door my right side of the door More

by EWILLIAMS72

Verified Customer

Recommend Dealer

Other Employees Tagged: Kelsey Johnson

Helpful 0

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Mar 15, 2024 -

Regal Kia Lakeland responded

Thank you for bringing this to my attention. I'm disappointed to hear about the scratch on the right side of you door following the service. Our Service Lane Manager - Jonathan Benitez will be reaching out to you.

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