Keith Osier | Page 2

I am not pleased with the fact that I paid, in cash, for 4 new Michelin tires and was sent on way (after just passing inspection) with a leaking valve stem. I left shortly after for NJ. I had to stop at 4 new Michelin tires and was sent on way (after just passing inspection) with a leaking valve stem. I left shortly after for NJ. I had to stop at 2 shop , as I was told I had dirt on the bead ( paying each time). I stopped x 7 to fill the tire with air.. when I arrived home, the car was brought back to Cortese, where the problem was resolved. I feel my time, money, and frustration should be compensated for with 2 free oil changes and tire rotations. More

by kia2535 Verified Customer Verified Customer

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We brought our car to be serviced under a warranty repair the manufacturer sent us a paper to bring the car in. They lost our car for a week, never fixed it and said they wouldn't honor the warranty because the manufacturer sent us a paper to bring the car in. They lost our car for a week, never fixed it and said they wouldn't honor the warranty because the part was fine and charged a diagnostic fee for what should have been a part replacement. When we finally got our car back it smelled of cigarettes. They deny it all and blame us. Find another Ford dealer before you buy or bring your car here. More

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Quick, polite, cheerful team. No problems during my experience with this service department to date. No problems during my experience with this service department to date. More

by cwalsh12 Verified Customer Verified Customer

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This is an excellent service center. The staff is very professional. This is my 3rd vehicle with them. The work they do are always within the estimate. The other thing. They wouk with yo The staff is very professional. This is my 3rd vehicle with them. The work they do are always within the estimate. The other thing. They wouk with you to have your vehicle serviced in a reasonable time. The technicians explain the problem that's easily understood. I would recommend this service center to . More

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I was very disappointed with my service this visit. I had a 7:30 appointment and did not have any info back until the next day. After that it took 4 more days to get my truck back. This was also for br I had a 7:30 appointment and did not have any info back until the next day. After that it took 4 more days to get my truck back. This was also for brake service on a wheel that had just been serviced 4.5 months prior. I was charged again for pads and rotor. I had to call for updates and quite often my calls would not be returned. I also left a message for the service manager about not getting updates or my calls returned and never heard back from him either. I understand being busy but it doesn't take that long for a quick update call. More

by jgentzke Verified Customer Verified Customer

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On time, efficient and convenient. I am handicapped and this service met my needs for auto repair I am handicapped and this service met my needs for auto repair More

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My experience getting my dream car was simple and had me at ease the entire time while I worked with Derek on selecting my bronco! at ease the entire time while I worked with Derek on selecting my bronco! More

by bbryd1 Verified Customer Verified Customer

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Scheduling was easy. On arrival greeted awesomely and taken care of my vehicle and returned before expected time. Nice job from the team On arrival greeted awesomely and taken care of my vehicle and returned before expected time. Nice job from the team More

by gpardesi75 Verified Customer Verified Customer

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As always, courteous, on time, kept me informed, asked for permission to initiate the job as it was not covered by my service plan. Cortese FORD is the only dealer I used for all my cards, all of them FO for permission to initiate the job as it was not covered by my service plan. Cortese FORD is the only dealer I used for all my cards, all of them FORD! More

by Larry A Verified Customer Verified Customer

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On time on time, promise was capped knee appearance. Vehicle was ready need full of gas. People were pleasant, not too pushy. Vehicle was ready need full of gas. People were pleasant, not too pushy. More

by xpolerjohn Verified Customer Verified Customer

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