Keith Osier | Page 24

Always a pleasure! It's always a pleasure to have my vehicle serviced at Cortese! Very professional and courteous. Very relaxing waiting room with televisions and fresh It's always a pleasure to have my vehicle serviced at Cortese! Very professional and courteous. Very relaxing waiting room with televisions and fresh coffee. More

by lew57ski Verified Customer Verified Customer

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Great Experience As always, I get treated with friendly faces and get my service needs expedited quickly. Everyone connected to the service group are always there to h As always, I get treated with friendly faces and get my service needs expedited quickly. Everyone connected to the service group are always there to help. More

by gosman Verified Customer Verified Customer

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Always there for me Understanding and they take the time to make sure my needs are met , my veh. Purchases and service is always met with top notch team work Understanding and they take the time to make sure my needs are met , my veh. Purchases and service is always met with top notch team work More

by DARRENVO Verified Customer Verified Customer

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Cortese is the definition of great customer service!! This is about Great Customer Service........... I got a sudden urge to purchase a Ford Focus RS about the first of March 2017, I researched and found This is about Great Customer Service........... I got a sudden urge to purchase a Ford Focus RS about the first of March 2017, I researched and found that 100 miles away from Ithaca, NY, where I reside, there was a Ford dealer in Rochester, NY that had a few of these very exclusive and hard to acquire cars on their lot. I arrived with my 2016 Honda C-RV with 2500 miles on the odometer, with the new car interior smell still prevalent. I parked the Honda, I nosed around the 3 RS cars that they had on display and decided to find a salesperson to give me some more info and a test drive. I had no idea that when Leah Gardiner approached me with a smile, and extending her right hand to shake mine that I was "finally" going to experience truly enthusiastic salesmanship and be introduced to what great customer service was. Simply said, I asked my questions and I got answers. I asked for a test drive prior to possibly purchasing this $50k pocket rocket and with, as I would describe, salesperson Leah Gardiner, almost cheering that she was going to finally get a ride in a Focus RS. The test drive went great and I decided to trade in the virtually new Honda on the spot. Cortese Ford offered me exactly what I paid for the Honda a couple months earlier and I was very pleased. A couple days later I arrived at Cortese Ford to take my new toy home. The F & I department at Cortese got me a great interest rate of 2.4% for 36 months, all the paperwork was in order and had carefully loaded the extra set of wheels and tires into the hatchback, paying close attention to put padding and materials under and around the item so that the interior would not be damaged. After actually getting congratulations from a variety of employees at Cortese Ford for purchasing this "hard to find" and special Focus RS. After an extensive reveiw and explanation of how the ammenities and displays in this packed with technology RS could be accessed and modified to meet my needs.....the paperwork was signed and off I went back to Ithaca, NY. Now, there were some issues when I got back home.... The car cover was missing and a special socket needed to remove the wheels was nowhere to be found. I called Leah Gardiner, my salesperson. No problem, 1 day later the car cover arrived overnight. It seems that it was a simple oversight when the car was loaded with all the tires and wheels. The socket arrived within days directly from Ford. Problems solved. By the way the Cortese dealership called and/or texted me, when appropriate, to make sure that indeed both items had arrived at my residence and that I was pleased.......again customer service that cares about the details. Lastly, and here is the best part about Cortese Ford customer service..... I had a part on my Focus RS that was secured improperly during the initial manufacturing process apparently. The costs to replace the items was about $2k. I called Cortese Ford and spoke with Keith Osier, told him my predicament with my 600 miles on the clock RS. Within 1 hour, YES, 1 hour he had located all the parts, had instigated having all the parts expedited to Cortese Ford immediately. Keith Osier and Patrick Zimmerman scheduled a convenient time for me to drive up to Rochester, NY (200 miles round trip) and have everything in hand to fix the car in a few hours. No questions, no disparaging and/or accusatory questions (as I got from my "local" Ford dealer) just a, “We got you covered Kerry, NO PROBLEM.” In conclusion, I have not had this kind of attention from a dealership ever. From Leah to Keith to Patrick to the General Manager Ron Christiano (who called to say thanks for choosing Cortese Ford and assuere me that the warranty issues would be addressed quickly). I have owned in the past or own currently own Maserati, Porsche, Ferrari, Lotus, Aston Martin, Chevrolet, Toyota, Suzuki, VW, Honda, etc. and Ford cars and trucks....Cortese Ford is the best customer service, attention, interaction and care I have received in my 45+ years of car buying. Thanks to ALL at Cortese for providing great service before during and after the sale. I will gladly travel the 200 miles to Cortese Ford ton have my car(s) serviced. When you open a dictionary to get a definition of “customer service”….Cortese Ford should be the picture displayed. Enough said!! Kerry W. Ithaca, NY More

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Horrible service I brought my 2011 F150 truck to their service department a month ago for noise in the front end and an issue when accelerating, I even gave the servic I brought my 2011 F150 truck to their service department a month ago for noise in the front end and an issue when accelerating, I even gave the service department the Ford TSB that covered the issue I was having with my rear end. I get a call that they could not reproduce the problem but they found that I had a rear pinion leak and a front left inner tie rod that was loose. I decided to wait to fix the problem because the price quoted was high, I brought the truck to my mechanic yesterday and he looked at it and even showed me that the inner tie rod isn't loose and nothing is wrong with it but instead the spring on my shock was broken, as well he was able to reproduce the problem with the rear end right away. I called and spoke with the service manager Keith and he basically just said that the $107 I paid for diagnosing the problem was only for the rear end, and if his tech said that the tie rod was loose then it was. So if I would of went ahead and had them fix my truck I would of paid for them to fix something that wasn't broken and my strut would of still been broken. And to be clear the strut is very clearly broken and has rust around the break so it isn't freshly broken. And on top of it it took me three phones calls to speak to the service manager as he never called me back! I will never bring any of my vehicles to them again! More

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My experience buying a new truck was great Burt Lyon did a good job working with me. He provided a lot of assistance helping me to understand the new "perk" on my truck before I drove away from the dealersh a good job working with me. He provided a lot of assistance helping me to understand the new "perk" on my truck before I drove away from the dealership and I felt he worked to get me a good deal. More

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I have been servicing my Ford Taurus for years at Cortese Ford. They have always been honest and never tried to sell me something I don't need. I bought my car from another dealer, but will always come to Ford. They have always been honest and never tried to sell me something I don't need. I bought my car from another dealer, but will always come to Cortese because of the service, and the excellent customer service I receive each and every time. I have been looking to buy a newer car, but my credit needs improvement. Dave was very upfront with me. I know that when I am able to buy, I will buy from Cortese because they always have informed me of what I need and have never tried to pull a fast one in trying to get a bigger sale. These guys are the greatest!! My son also has his Dodge Ram serviced at Cortese Dodge. All the team are very knowledgeable, polite and always go the extra mile to help you and inform you of what would be the best approach. Thank you for such excellent service over the years!! More

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