Keith Osier | Page 23
Service Department Manager
Cortese Ford Lincoln
2400-2500 West Henrietta Road
Rochester, NY 14623
Dealership Experience
23 yrs
Industry Experience
28 yrs
Languages Spoken
English
237 Reviews
Write a Review237 Reviews of Keith Osier
July 31, 2018
Inspection- oil change Was going out of town and needed an inspection before doing so. I dropped by the dealership and Darren got me right in and taken care of. I was in and Was going out of town and needed an inspection before doing so. I dropped by the dealership and Darren got me right in and taken care of. I was in and out in a flash and never felt like I was imposing on them by simply stopping by without an appt. More
Other Employees Tagged: Darren VanOrden
July 25, 2018
What I have come to expect I have purchased several vehicles from Cortese in Henrietta and have all my service done there - everyone is a pleasure to deal with and the service d I have purchased several vehicles from Cortese in Henrietta and have all my service done there - everyone is a pleasure to deal with and the service department makes scheduling easy More
Other Employees Tagged: Shane Chapin
July 21, 2018
OIL CHANGE I was in and out of the Service depr.in anout an hr. After, leaving in my message center it was still telling me to change oil so i have to go back to I was in and out of the Service depr.in anout an hr. After, leaving in my message center it was still telling me to change oil so i have to go back to have sensor rechecked. More
Other Employees Tagged: Patrick Zimmerman
July 18, 2018
FANTASTIC SERVICE!! We brought our Ford Fusion in for a Mini Doll Up which I had a coupon for. When we picked it up, we were amazed!!!! The inside and outside of the car We brought our Ford Fusion in for a Mini Doll Up which I had a coupon for. When we picked it up, we were amazed!!!! The inside and outside of the car looked brand new!!! Everything shines!!! Not only did they do a terrific job cleaning, polishing and waxing the vehicle but after I made the appointment I received (2) confirmations of the time and date; after dropping off the vehicle, I received a text asking if while we were waiting was there anything else they could do to make the wait more pleasant then, the shuttle brought my husband to work. EVERYTIME we have any dealings with Cortese, it just reaffirms that we chose the BEST dealership in the area to purchase and service our vehicles. Everyone that we have dealt with both this time and in the past go above and beyond to provide fantastic customer service!!! THANK YOU CORTESE FORD!! More
Other Employees Tagged: AL ROSSETER; DARREN VANORDEN; Susan (cashier)
July 17, 2018
Saturday with no appointment Pat installed my window deflectors that I was unsuccessful at and didn’t charge me, I was willing and expected a fee Tommy takes care of me remindi Pat installed my window deflectors that I was unsuccessful at and didn’t charge me, I was willing and expected a fee Tommy takes care of me reminding to get service, etc. people smile. great crew at Cortese More
Other Employees Tagged: Patrick Zimmerman , Tommy Ciavarri
July 14, 2018
No problems. Did oil change & tire rotation .check other things not on the list. Wipers install.Truck was still clean after work was done, Took me in before my Did oil change & tire rotation .check other things not on the list. Wipers install.Truck was still clean after work was done, Took me in before my appointment time. More
July 13, 2018
AMAZING CUSTOMER SERVICE!!! For the past 10 years we have purchased our vehicles from Cortese Ford and always have them serviced there! From Sales to Service, we are constantly t For the past 10 years we have purchased our vehicles from Cortese Ford and always have them serviced there! From Sales to Service, we are constantly treated with honest & terrific customer service! Starting with Shane Chapin (Sales Manager); Keith & Darren in the Service Department; Laura King in Sales, they never hesitate to go above and beyond helping us with our vehicle needs!! We will always recommend Cortese to our friends, family and co-workers!! More
Other Employees Tagged: Laura King, Shane Chapin, Darren (Service Dept.
July 03, 2018
Fast and easy When I called to make the appointment I was able to get in very quickly. I needed an oil change and tire rotation as well as a NYS inspection. I went When I called to make the appointment I was able to get in very quickly. I needed an oil change and tire rotation as well as a NYS inspection. I went in and the gentleman who helped me was very friendly. I waited for my car while it was being worked on which didn’t seem to take long at all. When it was done the same person came to get me. Overall a great experience. I will be back again! More
June 23, 2018
Found a new vheichel for the right price Short and sweet answer is my old car died and need a new one. Sales personnel Jack Hawes under stood my situation and found 3 vehicles in my price ra Short and sweet answer is my old car died and need a new one. Sales personnel Jack Hawes under stood my situation and found 3 vehicles in my price range all I had do was pick one wanted. Picking the one I wanted was the only hard part. More
Other Employees Tagged: Patrick Zimmerman, Darren Sneddon , Dave Robinson
June 20, 2018
Tops in the area We have been using the Cortese Ford dealership since we moved to the area almost 18 years ago. We have purchased 4 new Fords from Cortese over the yea We have been using the Cortese Ford dealership since we moved to the area almost 18 years ago. We have purchased 4 new Fords from Cortese over the years and are planning for another one this fall. We keep bringing our Fords back to the dealership for service even off of warranty, because we trust Keith and the team to do what is needed, and not run up a bill on "might need to be done" things. In fact, I had spoken to Keith about bringing my CTS V to Cortese Ford since I had purchased it out of town, but discovered it would have voided the warranty. More
Other Employees Tagged: Patrick Zimmerman , Lisa Godar, Laura King