Keisen Wallace

I financed a 2020 Tesla model 3 about 2 weeks ago, everything was fine until I got into the car and noticed a service warning. I was shown a newer looking 2020 Tesla model 3 and was given a different everything was fine until I got into the car and noticed a service warning. I was shown a newer looking 2020 Tesla model 3 and was given a different one from the back where they have most cars parked, or something anyways I was told “ okay we will order a new battery for the car and change it for you on us.” Ok fine. I made a service appointment. While waiting for the appointment I then noticed the battery dies wayy to fast, granted it’s winter time however i shouldn’t have to charge my Tesla at a supercharge twice a day when I’m only driving locally. Or when the car is parked it looses about half its charge. Not normal. The battery has a lot of warning signs. So I make it to the service appointment, was told the battery was changed but not able to be “reset” what ever that means. Point is , service appointment waste of time. Was told they changed the battery of the car. No they did not. I know they didn’t because It stills Saids the same warning signs it did when I took it off the lot and I overheard the mechanics or whoever the service ppl are that they don’t change Tesla batteries here. What I thought would be an easy fix I guess is not. Now im getting the car inspected by tesla soon and hoping they can fix my battery issue. Dealership is so wack for that , haven’t been able to enjoy the car with this issue. More

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NO DOUBT! These guys have a great selection of cars, HOWEVER, because of their duplicitous and deceitful business practices and embarassingly horrible custome These guys have a great selection of cars, HOWEVER, because of their duplicitous and deceitful business practices and embarassingly horrible customer service I have to say STAY AWAY! First off, they are guilty of false advertising, posting completely unrepresentative prices as they have "FEES" on the order of about 20% of the vehicle price added in on final invoicing. Also, they have NO concept of customer service and true to the profession's discredit, once they get a hold of your money, they toss you aside like a piece of trash, and what is worse, they PRETEND to try or want to help, but that is lipservice, leaving you making 12-15 phone calls and on hold 10+ minutes til your phone dies or it just disconnects. Within 50mi (and about 45min) after driving off the lot, my engine started misfiring and engine light started flashing. So the next day, brought it to the manufacturing dealer to find and solve the defective problems MSport sold to me off the lot and they fixed the problem AND identified and fixed a model recall that MSport apparently hadn't even thought to look up or address, and M Sport has refused to reimburse me for the repair, suggesting perhaps we go "halve-sies" on it....RIDICULOUS! Stand by the product you sell and take care of your customers, or get out of the xxxx business!! More

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Not helpful at all. I was promised to get my car detailed because of cigarette smell and was never done. I was promised to get my car detailed because of cigarette smell and was never done. More

by john031994 Verified Customer Verified Customer

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Very good I will recommend the dealership to all my friends I see that they are very organized and professional and courtesy friends I see that they are very organized and professional and courtesy More

by azou1965 Verified Customer Verified Customer

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I was surprised as to how much people can lie, cheat and steal from you. They will go as far as the can go and still get away with it. They are straight out thieves. They shoul be in prison. steal from you. They will go as far as the can go and still get away with it. They are straight out thieves. They shoul be in prison. More

by BYRONK2 Verified Customer Verified Customer

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I recently purchased a Range Rover from M Sport Car Dealership, and I couldn't be happier with the entire experience. From the moment I stepped into the showroom, the service was exceptional. The staff Dealership, and I couldn't be happier with the entire experience. From the moment I stepped into the showroom, the service was exceptional. The staff was knowledgeable, courteous, and guided me through every step of the process. Not only did I find my dream car, but I also got it at a great price. The attention to detail and the seamless transaction made this purchase truly enjoyable. The Range Rover itself is a beauty, and I'm thrilled with my decision. Kudos to M Sport for providing top-notch service and delivering a fantastic car-buying experience. More

by Mfrybner Verified Customer Verified Customer

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Never had a word with a financial manager after applying online and in person never got a phone call back from any manager in order to sell me the car ,so I left and went to another dealer in which 20 minut online and in person never got a phone call back from any manager in order to sell me the car ,so I left and went to another dealer in which 20 minutes had my pre approval and delivery on the following two hours … definitely this dealer M sport motors has no respect for customers the salesperson Kisen had the least interest in helping me find a car really awful and sad for them . More

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Tried to get me to over pay for a car by roughly $4000. Never talked sales price on the car. Tried to slip in an extended warranty when I refused. Held my photo ID and wouldn’t give it back. Said that they Never talked sales price on the car. Tried to slip in an extended warranty when I refused. Held my photo ID and wouldn’t give it back. Said that they were “giving” me an anti theft service for 1 year, but on breakdown we’re charging me $1000 for it. DO NOT BUY FROM THIS DEALERSHIP! COMPLETE xxxxxxxx! After running my credit, I’m pretty sure they sold my phone number/name because I’m getting spam calls offering me other “credit services.” More

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Dishonest about final additional costs and not willing to work with you on price (even though they say they will). work with you on price (even though they say they will). More

by prozack Verified Customer Verified Customer

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Keisan who assisted with the process was ki d and knowledgeable he made my day smooth and I will recommend him anytime. I really like my new car. M Sports staff is courteous and friendly knowledgeable he made my day smooth and I will recommend him anytime. I really like my new car. M Sports staff is courteous and friendly More

by yaolineyao Verified Customer Verified Customer

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