Karen Carofano
Karen Carofano at Toyota of Wallingford
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Karen Carofano | Page 3

Service Manager

Toyota of Wallingford

859-861 North Colony Road
Wallingford, CT 06492

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4.9
116 Reviews
4.9

116 Reviews

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116 Reviews of Karen Carofano

July 28, 2023

Dealership Rating
Employee Rating

Service is top notch at Toyota of Wallingford. Bob and the entire staff exceed all expectations More

by rickallison
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Paul Zion, David Chaney , Shannon McCallum, Bob Olson

May 30, 2023

Dealership Rating
Employee Rating

The customer service was very helpful and efficient. All questions were answered by the customer service. More

by N/A
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

August 16, 2021

Dealership Rating
Employee Rating

Came in for a 70 thousand mile service. Helped me use a coupon to help keep the cost down. Recommended the best time to update my navigation system. The waiting area use cool clean and comfortable. More

by Rich
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 02, 2021

Toyota of Wallingford responded

Thank you so much!

July 01, 2021

Dealership Rating
Employee Rating

We always have a great experience with Toyota of Wallingford. When in the market for a new car I will definitely go there again. I have recommended this dealership to several of my friends. More

by Satisfied Customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bob Olson

June 30, 2021

Dealership Rating
Employee Rating

The people here were great! They couldn't do enough for me and my van. They informed me daily on what they did to my van, how far along it was and if they found the problem. After some time they were unabl More

by michaelstudent75
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bob Olson, Carla and Lorraine were the two ladies that kept me informed daily and I can't thank them enough for the wonderful job they did!!

June 22, 2021

Dealership Rating
Employee Rating

Fantastic! Carla’s helped me out a number of times, and every single one has been completely free of any stress, and incredible considerate and thorough. Can’t thank you guys enough for how incredibly goo More

by rthomas2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bob Olson, Carla

May 19, 2021

Dealership Rating
Employee Rating

Steve Jr. was excellent gave us great price on new Camry AWD and top dollar on trade salesman John Savenelli was very nice not pushy no pressure More

by Bob58
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Steve Zion Sr, Sohail Butt, Mike Cote, Eric Levine , Bob Olson, John Savenelli, Elvin Witcher, Steve Zion Jr

April 06, 2021

Dealership Rating
Employee Rating

Employees bend over backwards to make sure customer is satisfied. I wouldn’t consider buying or servicing any car at someplace other than this dealership More

by kathleenallison
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bob Olson

April 01, 2021

Dealership Rating
Employee Rating

Brought car in for warranty issue to be corrected, women neglected to inform me that they needed access to back seat. She said if "you run right down and clean it out we can have the car ready this afterno More

by muffie555
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Lorraine

Apr 01, 2021

Toyota of Wallingford responded

Hi, I am really sorry you had a bad experience last time you came down, and we apologize that we did not inform you ahead of time to clear out the back seat. We would like an opportunity to make things right with you, can you please give our service manager Paul a call at (203)303-1078.

March 30, 2021

Dealership Rating
Employee Rating

Appointments are available again to sit and wait for the car, rather than dropping car off the night before. Very professional and courteous assistance. Excellent service as always. Thank you! More

by delucia525
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bob Olson

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