Justin Dwyer | Page 2

There seem to be poor communication between the service and the parts department that caused me to drop off thr truck on 2 separate days. There was no follow up calls until a complain was made to the manag and the parts department that caused me to drop off thr truck on 2 separate days. There was no follow up calls until a complain was made to the management team. In the end, they were able to find the cause of the problem, which was caused by a non-OEM part that I installed myself. Initially, by trying to save money, I ended up paying more in the end. I am giving 3 stars for DePaula being able to figure out rather complicated problem. However, the communication between departments needs some improvements. More

by Pawel342 Verified Customer Verified Customer

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The whole process was very quick and the staff were very professional.. I particularly appreciated the video recording of my vehicle inspection. professional.. I particularly appreciated the video recording of my vehicle inspection. More

by R.PAUL.HOPKINS Verified Customer Verified Customer

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Couldn’t ask for a better more attentive crew for my truck, and having a senior master work on it was an even bigger plus truck, and having a senior master work on it was an even bigger plus More

by BIGFOOT12180 Verified Customer Verified Customer

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Luis and staff are very polite and courteous my car was finished on time always wonderful to work with DePaula staff finished on time always wonderful to work with DePaula staff More

by KREITH76 Verified Customer Verified Customer

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Terrible service took 3 months to finish my car for a part they said they could not find as soon as I came up and complained they found it within one day charged me $1200 and I still have the same issue part they said they could not find as soon as I came up and complained they found it within one day charged me $1200 and I still have the same issue More

by gflappa Verified Customer Verified Customer

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Clearly explained what the diagnosis would take and decided on a plan of action. I decided on what action I should take. decided on a plan of action. I decided on what action I should take. More

by MDXCDE Verified Customer Verified Customer

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Always the best … prompt, thorough, skilled, and excellent customer service. DePaula just does it right! excellent customer service. DePaula just does it right! More

by joshuamklein Verified Customer Verified Customer

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Great service, staff very friendly. The pick up drop off is a great courtesy. Thanks again The pick up drop off is a great courtesy. Thanks again More

by gixxerfan1000 Verified Customer Verified Customer

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They both handled MY impatience like professionals and resolved the issue expeditiously and vehicle was completed earlier than anticipated. resolved the issue expeditiously and vehicle was completed earlier than anticipated. More

by Gregg Mulgrew Verified Customer Verified Customer

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Excellent sales and service. We have purchased several vehicles from DePaula and also used their service department several times. Great customer service We have purchased several vehicles from DePaula and also used their service department several times. Great customer service More

by Ford2009 Verified Customer Verified Customer

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