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Juan Buentello
Juan Buentello at Access Ford of Corpus Christi
Refer Me

Juan Buentello | Page 3

Service Advisor

Access Ford of Corpus Christi

3680 U.S. 77 Access Road
Corpus Christi, TX 78410

Contact Me
4.3
670 Reviews

Dealership Experience

25 yrs, 5 mos

Industry Experience

25 yrs, 5 mos

Languages Spoken

English English

Spanish Spanish

4.3

670 Reviews

Write a Review

670 Reviews of Juan Buentello

February 29, 2024

Dealership Rating
Employee Rating

He never waited or knowledge me someone else had to wait on me , he waited on someone that walked in after me while I just stood there More

by SASROJAS
Sales Price Transparency
Purchase Time
Recommend Dealer
No

Other Employees Tagged: Golden Gonzales , Juan Buentello

Helpful
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Feb 29, 2024

Access Ford of Corpus Christi responded

I'm sorry to read about your experience. We always strive to serve our customers in the order that they arrive, and I regret to see you feel this did not happen at the time of your visit. If possible, I'd like to discuss this further with you, so please feel free to reach out at a time that suits you best. Thank you, Adam Rodriguez - Service Manager - adamrodriguez@lithia.com

January 31, 2024

Dealership Rating
Employee Rating

Pulled my engine for an oil leak sealed engine still had oil on the frame and took the truck home. Tripped all on my driveway took the truck back. $9000. Poor service. More

by DAVID.SCOTT
Recommend Dealer
No

Other Employees Tagged: Juan Buentello

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Feb 03, 2024

Access Ford of Corpus Christi responded

Hello David, It's important to us that our customers receive quality service whenever we're trusted with their vehicle's care. Learning that we may have fallen short of that objective while working with you is regrettable, and I'd like to speak with you about your experience directly. Please email your preferred contact method and availability to me at adamrodriguez@lithia.com and I will reach out to you at the first opportunity. Thank you, Adam Rodriguez Service Manager adamrodriguez@lithia.com

January 18, 2024

Dealership Rating
Employee Rating

I am pretty sure Bel Gonzales is the smartest person at Access Ford. She will probably be the manager someday. The whole time I was there is seemed like she was the hub of the service department, everybody More

by RCHAMBERS1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jack Bolster, Luke Person, Trent Marks , Bel Gonzales

Helpful
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Jan 18, 2024

Access Ford of Corpus Christi responded

We know for sure that Bel will be thankful and proud to have earned such kind praise for her efforts. She works to ensure our guests enjoy the best care possible and we are lucky to have her on the team. Thank you very much for sharing your feedback and trusting us with your vehicle's needs. Travel safe and we'll see you again next service visit here at Access Ford of Corpus Christi.

January 17, 2024

Dealership Rating
Employee Rating

Juan Buentello Is the best always taking care of are needs he the best Dealership can't say much because I been calling and emailed Golden for about year now to cancel extended warranty still waiting on More

by Angel baza
Recommend Dealer
Yes

Other Employees Tagged: Juan Buentello

Helpful
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Jan 18, 2024

Access Ford of Corpus Christi responded

Hello Angel, While it's great to hear your experiences working with Juan have been top-notch, it is concerning to learn of the frustration you have experienced trying to reach us for assistance with your warranty needs. Please email your preferred contact information and availability to me at rvelasco@lithia.com and I will reach out to you at the first opportunity. Thank you, Ruben Velasco General Manager rvelasco@lithia.com

January 16, 2024

Dealership Rating
Employee Rating

Disappointed with the lack of communication, lack of transparency and how the finance department worked with me More

by jmlebron23
Recommend Dealer
No

Other Employees Tagged: Juan Buentello

Helpful
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Jan 17, 2024

Access Ford of Corpus Christi responded

Hello, Thank you for the opportunity to earn your business. We strive for clear, open and transparent interactions with our customers and it is concerning to learn when we do not meet those expectations. I'd appreciate a moment to speak with you and attempt to address any issues you experienced while working with our team. At a time convenient for you, please contact me through the number below. I hope to talk with you soon. Golden Gonzales Sales Manager 361-698-3422

January 16, 2024

Dealership Rating
Employee Rating

Dropped my truck off at 8:30 and they gave me a call around 11:00 telling me it was ready. Very happy with speedy service! More

by MJHYDRICK
Recommend Dealer
Yes

Other Employees Tagged: Juan Buentello

Helpful
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Jan 17, 2024

Access Ford of Corpus Christi responded

It was our pleasure to get your vehicle serviced and back to you in a timely manner. Thank you for trusting our Access Ford of Corpus Christi team with its care, and for taking the time to leave us the kind feedback. Travel safe and visit us again whenever we can next be of help.

December 08, 2023

Dealership Rating
Employee Rating

I received my car in a timely manner, I thought I was going to have it detailed like the last recall. Nope. That was the only disappointment, I liked the way they detailed it then. More

by SNAKEI.SA
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Trent Marks

Helpful
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Dec 08, 2023

Access Ford of Corpus Christi responded

We appreciate your feedback and are glad to know you received your car in a timely manner at Access Ford of Corpus Christi. We apologize if the detailing didn't meet expectations this time around, but we'll take note for future improvements!

December 04, 2023

Dealership Rating
Employee Rating

Always taken care of in a timely manner. Returns messages promptly. Adam is always a great help in ordering parts. More

by BSCHUM6136
Recommend Dealer
Yes

Other Employees Tagged: Juan Buentello

Helpful
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Dec 05, 2023

Access Ford of Corpus Christi responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Access Ford Lincoln of Corpus Christi, we look forward to having you as one of our valued customers for many more years to come! Just minutes from anywhere in Corpus Christi! JR Velasco General Manager rvelasco@lithia.com

December 02, 2023

Dealership Rating
Employee Rating

Bel, Juan, Melissa, & Jordan all made sure my vehicle was in great condition I even got to meet the tech Alex he was very helpful and knowledgeable as well More

by Lerma1985
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bel, Jordan, Melissa, Alex

Helpful
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Dec 04, 2023

Access Ford of Corpus Christi responded

We are very happy to hear Juan, Bel, Jordan and our team provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Just minutes from anywhere in Corpus Christi! JR Velasco General Manager rvelasco@lithia.com

November 29, 2023

Dealership Rating
Employee Rating

Everything was perfect and easy,we found the car we wanted and got it with no hassle More

by KEITHSCOTTPLANT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Trent Marks

Helpful
Report | Print
Nov 30, 2023

Access Ford of Corpus Christi responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, Keith, and we are thrilled that you found your experience with us here at Access Ford Lincoln of Corpus Christi to be a positive one. Please don't hesitate to reach out if you need anything else. Just minutes from anywhere in Corpus Christi! JR Velasco General Manager rvelasco@lithia.com

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