Juan Buentello | Page 2

Access Ford of Corpus Christi responded

Hi Dillon! Thanks for letting us know that you were able to get in and out so quickly for your oil change at Access Ford of Corpus Christi. We look forward to seeing you again!

Access Ford of Corpus Christi responded

We're glad to know you had a great experience with our service department at Access Ford of Corpus Christi. We always aim for efficiency and quality work! Thank you for the review.

Access Ford of Corpus Christi responded

We're delighted to hear that you had a positive experience with our mobile unit service at Access Ford of Corpus Christi. Your satisfaction is our priority. If you continue to notice any oil dripping, please don't hesitate to contact me directly, and we'll work diligently to resolve this issue. Thank you for your feedback and for choosing our service. Adam Rodriguez - Service Manager - adamrodriguez@lithia.com

Access Ford of Corpus Christi responded

Thank you for your five-star rating! We apologize for any inconvenience caused by the additional requirement for a statement. We appreciate your support and feedback.

Access Ford of Corpus Christi responded

Thank you for the 5-star review! We're thrilled that you consistently receive good work and exceptional service at Access Ford of Corpus Christi. Your satisfaction is our priority, and we look forward to providing you with continued excellence. Safe travels!

Access Ford of Corpus Christi responded

We know it can be stressful when needing vehicle repairs of any length, Dan, and the Access Ford of Corpus Christi team is happy to help make things easy as possible for our service guests. Thank you very much for allowing us to care for your vehicle and leaving the kind feedback. Juan will be proud to hear his communication was valued and your overall experience was excellent. Travel safe and reach out to us again whenever we can next be of service.

Access Ford of Corpus Christi responded

I'm sorry to read about your experience. We always strive to serve our customers in the order that they arrive, and I regret to see you feel this did not happen at the time of your visit. If possible, I'd like to discuss this further with you, so please feel free to reach out at a time that suits you best. Thank you, Adam Rodriguez - Service Manager - adamrodriguez@lithia.com

Access Ford of Corpus Christi responded

Hello David, It's important to us that our customers receive quality service whenever we're trusted with their vehicle's care. Learning that we may have fallen short of that objective while working with you is regrettable, and I'd like to speak with you about your experience directly. Please email your preferred contact method and availability to me at adamrodriguez@lithia.com and I will reach out to you at the first opportunity. Thank you, Adam Rodriguez Service Manager adamrodriguez@lithia.com

Access Ford of Corpus Christi responded

We know for sure that Bel will be thankful and proud to have earned such kind praise for her efforts. She works to ensure our guests enjoy the best care possible and we are lucky to have her on the team. Thank you very much for sharing your feedback and trusting us with your vehicle's needs. Travel safe and we'll see you again next service visit here at Access Ford of Corpus Christi.

Access Ford of Corpus Christi responded

Hello Angel, While it's great to hear your experiences working with Juan have been top-notch, it is concerning to learn of the frustration you have experienced trying to reach us for assistance with your warranty needs. Please email your preferred contact information and availability to me at rvelasco@lithia.com and I will reach out to you at the first opportunity. Thank you, Ruben Velasco General Manager rvelasco@lithia.com