John Nguyen | Page 6

Airbag Recall Services I appreciated the prompt response to set up an appointment and that they provided a free rental car while my van was being serviced. The only frustrat I appreciated the prompt response to set up an appointment and that they provided a free rental car while my van was being serviced. The only frustrating thing was that I was told by the receptionist that the job would take 3-4 hrs when in reality it was close to 9 hrs. More

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90K service I always choose Elk Grove Toyota for my vehicle service. The staffs with experience are conscientious, I have my vehicle done earlier than I expected I always choose Elk Grove Toyota for my vehicle service. The staffs with experience are conscientious, I have my vehicle done earlier than I expected! More

by JOSEPHDHSON Verified Customer Verified Customer

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That's good service I am appreciate customer service is very good, I didn't take too long waiting for fixing my car. Thanks you of Toyota company always take care life o I am appreciate customer service is very good, I didn't take too long waiting for fixing my car. Thanks you of Toyota company always take care life of customer. More

by RANYKEO2018 Verified Customer Verified Customer

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Nice work that I can trust. Your helpful and friendly advice is what I need. I would recommend to all my friends, family and friends. I love to buy another Highlander. Your helpful and friendly advice is what I need. I would recommend to all my friends, family and friends. I love to buy another Highlander. More

by LEE3NAM Verified Customer Verified Customer

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Best dealer service anywhere. I called the same day needing a 60,000-mile service for my Prius. I also had a low tire light showing. The service advisor, John Nguyen, managed to I called the same day needing a 60,000-mile service for my Prius. I also had a low tire light showing. The service advisor, John Nguyen, managed to shepherd my car through the major service; purchase, mounting, and balancing of 2 new tires; a front wheel alignment; and an unprecedented cleaning all in one day. I also had a complimentary rental car for the day. Believe me, I was impressed and grateful. More

by jmacias Verified Customer Verified Customer

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Great Toyota dealer Great service and great customer service. I came for a safety recall, and they did it with timely manner and good service. I am feeling satisfied. Great service and great customer service. I came for a safety recall, and they did it with timely manner and good service. I am feeling satisfied. More

by HARTOWAHYUDI Verified Customer Verified Customer

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Exactly as promised Service was exactly as promised in the time frame promised. Very happy with staff. Happy to have as my local dealer. Even took the time to follow up o Service was exactly as promised in the time frame promised. Very happy with staff. Happy to have as my local dealer. Even took the time to follow up on some concerns I had. More

by EDDIE.LUKE Verified Customer Verified Customer

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great service I recommend Elk Grove Toyota service department team to everyone. they are fast, friendly and courteous, they tell you the maintenance needs to be don I recommend Elk Grove Toyota service department team to everyone. they are fast, friendly and courteous, they tell you the maintenance needs to be done on the vehicle More

by MAHAL77 Verified Customer Verified Customer

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Excellent Customer Service From the moment you enter the service driveway to the time you exit you will get nothing but 1st rate customer service. Staff who offer you a drink or From the moment you enter the service driveway to the time you exit you will get nothing but 1st rate customer service. Staff who offer you a drink or a snack while you wait other staff who provide updates on timelines or wait Times and so much more. The service staff have always been excellent over the past 10 years and 3 on mobiles that I purchase from this dealer. John when is a example of this excellence in customer service in explaining the different options for your car in providing information and going beyond in customer service to make sure you know everything you have the information and your car is taking care of in the best way possible. I've been coming to this dealership for over 10 years and I highly recommend them. More

by PLBANDBRO Verified Customer Verified Customer

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Very poor customer service Buying experience was great but service experience is terrible. First time I took my brand new car in for 6 month service, they scratched the hood and Buying experience was great but service experience is terrible. First time I took my brand new car in for 6 month service, they scratched the hood and I wasted lots of time while they fixed it. Took my car in at 9am today for 12 month service and was told it would be ready by 1:30. Called me at 1:30 to say it was done but the shuttle couldn’t pick me up till 2:00. Sat outside from 2:00- 2:45 waiting for the shuttle and no communication in the meantime. Called them several times asking about status and was told the drivers had a delayed lunch and should be there any minute. Had to pick up my kids at 3:30 so finally at 2:55, I just called and told them to forget about the shuttle, got a ride from lyft to the dealer that cost me $20, got my car and was late picking up my kids from school. My 6 and 9 year old kids freaked out when I wasn’t there to pick them up and walked home several miles by themselves. They weren’t at the school by the time I got there to get them and a full search ensued with lots of concerned adults. Eventually checked at home and found them waiting outside. Needless to say, lots of headaches and scared adults/children just because of poor communication and customer service. You can do better, Toyota. Disappointed. More

by SLTRIANO Verified Customer Verified Customer

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