John Juarez | Page 3

Update: As he promised, Joe Carusone fixed all our issues. He treated us like we should have been treated by the finance person and went above & beyond to make things right. He also told us that we ca issues. He treated us like we should have been treated by the finance person and went above & beyond to make things right. He also told us that we can call him directly for any thing we may need/want in the future & gave us his cell number even. No one is perfect, but the mark of a great business is that you make it right in the end and they did just that. This was a 5-star experience outside of the 1 issue, so 4-stars. Drove nearly an hour to find the right car for my daughter who just had her "baby" totaled by a reckless driver. We found the right car, everyone we dealt with was great, but then came Joseph Gerbino and everything changed. Joseph did his level best to deceive us. Everything we had talked about with everyone prior was contradicted by Joseph. We had to go back to our original Salesman, John, and his boss, Allan, to get further clarification. The apex of our frustration began when our loan was over 3 thousand dollars more and we didn't know why. We reached out and found that a warranty we were never asked about, told about or even offered was tossed in. We then called the dealership and Joseph lied to us over and over again. He offered us no help in the situation, just a fierce argument and from what we were told by Honda, and even the bank we have the loan from, the warranty can just be canceled and refunded. We wouldn't want to hurt Joseph's commission though. Now, if you want to know why the car buying experience is such a stressful and daunting task, these situations are why and they happen often! I would have given 4.5/5 stars, btw, until the loan came in and went from under 12k to over 15k! This might not seem a whole lot to some, but to my daughter, a recent college graduate just starting out on her own, it surely is! More

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Very friendly staff with amazing customer service Paperwork was done fast and I was able to obtain my dream vehicle with confidence thanks to John and Godfrey Paperwork was done fast and I was able to obtain my dream vehicle with confidence thanks to John and Godfrey More

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I'll tell my family & friends to go to New Rochelle Honda Dealership & ask for John! He's a great salesperson & make you feel comfortable & not pressures like the other dealer we went to. Thanks a million f Dealership & ask for John! He's a great salesperson & make you feel comfortable & not pressures like the other dealer we went to. Thanks a million for making our selection a great one. More

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Remembered that I was looking for 2015 Honda Pilot. Called me when one was in. Carlos Santana very helpful with financing etc. Pedrro was helpful too. Satisfied with car and process. Thank you Called me when one was in. Carlos Santana very helpful with financing etc. Pedrro was helpful too. Satisfied with car and process. Thank you More

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Honda of New Rochelle was a great experience! John was very helpful and friendly throughout the whole process. John was very helpful and friendly throughout the whole process. More

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Very welcoming will try to help you with any needs! They have Great prices and great sellers! They have Great prices and great sellers! More

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Great service from the entire staff, the financial officer and the car salesman were awesome and very attentive. officer and the car salesman were awesome and very attentive. More

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John was an awesome salesman , his communication was more than thorough and detailed. I am glad he helped me than thorough and detailed. I am glad he helped me More

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Honda of New Rochelle is the best. Happy I made the right choice by going there. Got the car I wanted. The whole process was easy and the staff is very professional. Happy I made the right choice by going there. Got the car I wanted. The whole process was easy and the staff is very professional. More

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Amazing customer service very helpful very supportive with the things I needed I’ll be comeback if anything with the things I needed I’ll be comeback if anything More

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