John Juarez | Page 2

John is a true professional who made my recent car buying experience very quick and easy. I’m very happy with the entire process. Thank you! experience very quick and easy. I’m very happy with the entire process. Thank you! More

Helpful 0

Report | Print

They where very helpful and did everything possible for me to leave with my car me to leave with my car More

Helpful 0

Report | Print

John was very helpful and resolved our concerns for a used Honda Odyssey that previously had a minor accident. A certified Honda makes a big difference. I would have rated the dealership higher but did n used Honda Odyssey that previously had a minor accident. A certified Honda makes a big difference. I would have rated the dealership higher but did not appreciate an automatic $1500 dealer fee above the advertised internet price. The internet salesperson stated an additional $500 off the purchase price if we bought on the last day of the month. The dealer finally waived the $1500 fee but would not honor the $500, saying there is a difference between the internet advertised price and the final purchase price. In addition, we were at the dealership for around 5.5 hours to buy our car. More

Helpful 0

Report | Print

I was welcomed as soon as I entered. Peyton Vicisio and John Juarez guided me throughout the whole process of trading in and purchasing a vehicle. They checked in on me and made sure tha Peyton Vicisio and John Juarez guided me throughout the whole process of trading in and purchasing a vehicle. They checked in on me and made sure that all my questions and concerns were addressed. Amazing service! I would recommend this Honda dealership to anyone looking to purchase a vehicle with ease. More

Helpful 0

Report | Print

John was so helpful on working with my husband to switch the vehicle I was getting to something nice he knew I would love the vehicle I was getting to something nice he knew I would love More

Helpful 0

Report | Print

This is my second car I buy from this dealer. And always a great experience. And always a great experience. More

Helpful 0

Report | Print

Great service all around, it was a smooth process, John and Payton was great sales man to help me find the right car!! and Payton was great sales man to help me find the right car!! More

Helpful 0

Report | Print

Good listeners, transparent, fair and reasonable! They do great business and earn the respect of their repeat customers to build relationships and solidify their reputation They do great business and earn the respect of their repeat customers to build relationships and solidify their reputation More

Helpful 0

Report | Print

Mr. Juarez was very attentive to our comfort. He tried his best to make us happy. his best to make us happy. More

Helpful 0

Report | Print

Update: As he promised, Joe Carusone fixed all our issues. He treated us like we should have been treated by the finance person and went above & beyond to make things right. He also told us that we ca issues. He treated us like we should have been treated by the finance person and went above & beyond to make things right. He also told us that we can call him directly for any thing we may need/want in the future & gave us his cell number even. No one is perfect, but the mark of a great business is that you make it right in the end and they did just that. This was a 5-star experience outside of the 1 issue, so 4-stars. Drove nearly an hour to find the right car for my daughter who just had her "baby" totaled by a reckless driver. We found the right car, everyone we dealt with was great, but then came Joseph Gerbino and everything changed. Joseph did his level best to deceive us. Everything we had talked about with everyone prior was contradicted by Joseph. We had to go back to our original Salesman, John, and his boss, Allan, to get further clarification. The apex of our frustration began when our loan was over 3 thousand dollars more and we didn't know why. We reached out and found that a warranty we were never asked about, told about or even offered was tossed in. We then called the dealership and Joseph lied to us over and over again. He offered us no help in the situation, just a fierce argument and from what we were told by Honda, and even the bank we have the loan from, the warranty can just be canceled and refunded. We wouldn't want to hurt Joseph's commission though. Now, if you want to know why the car buying experience is such a stressful and daunting task, these situations are why and they happen often! I would have given 4.5/5 stars, btw, until the loan came in and went from under 12k to over 15k! This might not seem a whole lot to some, but to my daughter, a recent college graduate just starting out on her own, it surely is! More

Helpful 0

Report | Print