Jason Pfannenstiel
Jason Pfannenstiel at Palmen Dodge Chrysler Jeep Of Racine
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Jason Pfannenstiel

Customer Service Manager

Palmen Dodge Chrysler Jeep Of Racine

8320 Washington Ave
Racine, WI 53406

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29 Reviews

Dealership Experience

3 yrs, 6 mos

Industry Experience

18 yrs, 11 mos

not yet
rated

29 Reviews

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29 Reviews of Jason Pfannenstiel

May 04, 2021

Dealership Rating
Employee Rating

Everyone we worked with at Palmen was very knowledgeable and extremely friendly and helpful this will only allow me to submit the review if it is over 25 words, might want to look at that More

by pconnelly1501
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Matthew Gastaldi , Teddy Hendrix

April 21, 2021

Dealership Rating
Employee Rating

I worked with Jason in sales and Matt in Finance. Both of them did an excellent job in helping me purchase my new 2021 Dodge Charger GT AWD Plus. Both were extremely welcoming and made me feel comfortable. I More

by SP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Matthew Gastaldi , Teddy Hendrix, Jason Pfannenstiel

March 18, 2021

Dealership Rating
Employee Rating

Jason our sales person was friendly enough. The wife liked him as a person that she bear hugged him. She also liked Matthew in finance. More

by jesjr76
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Ron Ward, Patti Ostergaard

March 17, 2021

Dealership Rating
Employee Rating

Great experience! Jason was an excellent salesman. He was helpful, knowledgeable and kind. He helped me get exactly what I was looking for. I would definitely go to them again. More

by l2izzo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Teddy Hendrix

March 08, 2021

Dealership Rating
Employee Rating

Love the visited and the environment was a good apration, excellent job is my favorite. Of all I given everyone a 10 there's. P More

by Vennie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Matthew Gastaldi, Nick Barsuli, Patti Ostergaard , Tom Berlin, Jim Brinkman, John Caretta, Wally Clark, Timothy Delord, Joshua Robinson

February 24, 2021

Dealership Rating
Employee Rating

Dealership had a lot of selection for the vehicle we wanted compared to others and easy to work with salesman. Process was quick and clean and we are happy with our purchase. More

by NewCustomer1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Matthew Gastaldi, Ron Ward

February 23, 2021

Dealership Rating
Employee Rating

Very quick and efficient. I’m glad they checked my car really quick for any problems. They finished much quicker than I thought so that’s always helpful More

by Kevin
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Timothy Delord, Joshua Robinson

February 15, 2021

Dealership Rating
Employee Rating

truck still hesitates didn't fix that's why i bought my 2021 at a dealer out of town always have problem here they told me to drive over 100 miles but the truck runs worse then it did still will not pass j More

by freeappliancepickup2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No

Other Employees Tagged: Patti Ostergaard , Jim Brinkman, John Caretta, Wally Clark, Timothy Delord, Joshua Robinson

Mar 01, 2021

Palmen Dodge Chrysler Jeep Of Racine responded

Thank-you for taking the time to provide this review, as all customer input is appreciated. That being said, I apologize that you felt your experience was less than satisfactory and would like to look into things further. But unfortunately, as I indicated in an attempt to reach out to you privately back on 2/15, DealerRater only provides us with your screen name - "freeappliancepickup2" - and I have no way to pull the documentation. If you would like to reply here privately with the first & last name and make & model of your vehicle I will gladly still investigate and get back to you. If you prefer, you can also reply directly using my contact info below. Thank-you again, and have a nice day. Jim Brinkman Customer Relations Manager Palmen CDJR of Racine Direct: (262) 504-1451 E-mail: jbrinkman@palmen.com Hours: Mon-Fri, 8am-6pm

Mar 05, 2021

Palmen Dodge Chrysler Jeep Of Racine responded

As indicated in both of my previous responses - privately on 2/15 & publicly on 3/1 - I would like to look into your situation further but cannot link your screen name (which is all DealerRater provides us) to any recent customer's service visit. Again, if you would like to reply here privately with the first & last name and make & model of your vehicle I will gladly still investigate and get back to you. If you prefer, you can also reply directly using my contact info below. Thank-you again, and have a nice day. Jim Brinkman Customer Relations Manager Palmen CDJR of Racine Direct: (262) 504-1451 E-mail: jbrinkman@palmen.com Hours: Mon-Fri, 8am-6pm

January 28, 2021

Dealership Rating
Employee Rating

Jason, was the BEST! Explained everything that was being done and tried to correct the problems with the sound in my car phone. Volume was exceptionally LOW VOLUME. More

by mrvhorlick
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

January 27, 2021

Dealership Rating
Employee Rating

I like keeps I hate typing my finger is to big keep hitting wrong keys . A b c d e f g h I j More

by R cjwwwqo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Patti Ostergaard , Jim Brinkman, John Caretta, Wally Clark, Timothy Delord, Joshua Robinson

1

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