Matthew Gastaldi

Unscrupulous. Wasn't told about an accident. Touch up paint washed away after first rainfall. I wouldn't buy from them again. Wasn't told about an accident. Touch up paint washed away after first rainfall. I wouldn't buy from them again. More

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Everyone was pleasant and there was no pressure. We felt we were treated fairly and were very pleased with the whole experience. We felt we were treated fairly and were very pleased with the whole experience. More

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Chuck Schovain is a great asset. He may be old school but customer service, communication and honesty he portrays gives me great confidence in doing business with Palmen but customer service, communication and honesty he portrays gives me great confidence in doing business with Palmen More

by Chuck Verified Customer Verified Customer

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Calvin provided a professional, friendly and knowledgeable sales experience. He kept us informed while the vehicle was in transit and stayed on top of things. He also was extremely helpful in e knowledgeable sales experience. He kept us informed while the vehicle was in transit and stayed on top of things. He also was extremely helpful in explaining the functions of the vehicle, and did a very good job following up after the sale. We found the negotiations amicable until we were informed that the $659 sealant had been applied to the auto, even though I had specifically asked that it not be applied. When "Ron" , the person that negotiated the selling price got involved, the buying experience took a less than pleasant turn. It's common knowledge that the dealer has the upper hand in negotiations, due to supply chain issues, etc. We accept that. However, Ron seemed to take specific pleasure in rubbing our noses in it and make sure we were aware that he held all of the cards. Frankly, he pissed us off. Calvin had us feeling very good about the purchasing the vehicle until Ron got involved. When spending that much money, a customer should be given more respect and be made to feel good about their purchase rather than drag the buying experience down. Someone should give Ron a hug or something. He seems to have people issues. More

by DAVEWEHL Verified Customer Verified Customer

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Was very pleased with all work, although either the car wash was poor or not done. Rims were covered in dirt and the roof was dirty. I don’t consider this part of the service but if they say they washed it wash was poor or not done. Rims were covered in dirt and the roof was dirty. I don’t consider this part of the service but if they say they washed it, it was poorly done. More

by davabrahamson Verified Customer Verified Customer

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Patti O. is the best there is. She not only does a good job in making sure my Van is serviced correctly but she also listens to the stories of an 87 year old Geezer (me) that I often tell her, but more im job in making sure my Van is serviced correctly but she also listens to the stories of an 87 year old Geezer (me) that I often tell her, but more importantly, she also takes a few moments to look some of my better photographs that I've taken over the last month between service jobs. I kind pf refer to her as one of my family which is the best compliment that I can give to anyone. Don Stewart More

by STUPHOTO Verified Customer Verified Customer

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Chuck was very nice helpful and pleasant. The guy that handles the finance part was really pleasant. Also everyone got a great laugh when I came in with a sales paper instead of showing what I was looking handles the finance part was really pleasant. Also everyone got a great laugh when I came in with a sales paper instead of showing what I was looking for on my phone. Overall I liked the service and will be getting another car from you guys really soon More

by CLYTISEMCGEE12 Verified Customer Verified Customer

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We always have had great experiences with Randy Rogers and all the staff at palmens. I would rate all the staff at palmens 5 stars. and all the staff at palmens. I would rate all the staff at palmens 5 stars. More

by ykirby Verified Customer Verified Customer

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Dealership is class act, from salesman Chuck to finance to upper management. Yes Racine has a great dealership in Palmen. The personnel in each dept were kind considered and caring. I’d highly recommend an to upper management. Yes Racine has a great dealership in Palmen. The personnel in each dept were kind considered and caring. I’d highly recommend and would return without a doubt. More

by Iplsscc Verified Customer Verified Customer

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Professionalism Integrity and Honesty with all their Customers they sit down with each customer and explain all the Details of their sales and your purchase Customers they sit down with each customer and explain all the Details of their sales and your purchase More

by alnowlin2509 Verified Customer Verified Customer

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