Jason Pfannenstiel
Jason Pfannenstiel at Palmen Dodge Chrysler Jeep Of Racine
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Jason Pfannenstiel | Page 2

Customer Service Manager

Palmen Dodge Chrysler Jeep Of Racine

8320 Washington Ave
Racine, WI 53406

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29 Reviews

Dealership Experience

3 yrs, 7 mos

Industry Experience

19 yrs

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29 Reviews

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29 Reviews of Jason Pfannenstiel

January 21, 2021

Dealership Rating
Employee Rating

I will always trust my car for service at Palmen! Reasonable prices and great customer service! They always keep you in the loop in what is going on with your car... great place!! More

by D5150
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

January 20, 2021

Dealership Rating
Employee Rating

I unfortunately switched scheduled appointments several times and the team was very understanding and accommodating. Patti was incredible...always is. The service team did a great job on my Jeep and I will More

by joeadamek
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Patti Ostergaard

January 19, 2021

Dealership Rating
Employee Rating

Jason in Service was extremely helpful. He helped me get things going in right direction for my car repair. Thank you for your time & knowledge. More

by T. Hinson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

January 14, 2021

Dealership Rating
Employee Rating

Can't find the exact words to describe the excellent job they have provided on servicing my vehicle. Awesome job to the crew at Palmen Dodge . Thank you More

by David mercado
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes

January 11, 2021

Dealership Rating
Employee Rating

Towed my 2014 jeep grand cherokee in for the transfercase not engaging AWD and then getting stuck into low range. They gave me a estimate to replace the transfercase assembly. I had another shop look at the More

by Brad Siefert
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Jan 21, 2021

Palmen Dodge Chrysler Jeep Of Racine responded

Thank-you for taking the time to provide this review, as all customer input is considered valuable and appreciated. Per our recent phone and e-mail communications, we have refunded you what you were charged for this visit, given we misdiagnosed your problem. I apologize for any inconvenience this has caused and appreciate your cooperation, patience, and understanding. Please feel free to contact me directly if there is ever anything I can assist with in the future. Jim Brinkman Customer Relations Manager Palmen CDJR of Racine Direct: (262) 504-1451 E-Mail: jbrinkman@palmen.com Hours: Mon-Fri, 8am-6pm

January 09, 2021

Dealership Rating
Employee Rating

I really enjoyed talking to Jason . He made the process of getting my car fix very easily. I was able to get in and out with no questions. He did a wonderful job . More

by Pearlie
Customer Service
Price
Quality Of Work
Recommend Dealer
Yes

January 06, 2021

Dealership Rating
Employee Rating

They were able to squeeze me in as I was in town last minute. I choose this location for proximity to work, and being remote I don’t get there as often and it’s not planned out. So the flexibility was ap More

by garrett
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

January 06, 2021

Dealership Rating
Employee Rating

Found a small gouge on the back side of my steering wheel. Only noticed because that’s where my hand often sits. And the multipoint inspection was not as complete as prior visit. More

by Andrewdfour40
Recommend Dealer
Yes
Jan 25, 2021

Palmen Dodge Chrysler Jeep Of Racine responded

Thank-you for taking the time to provide this review. All customer input is considered valuable and greatly appreciated. Per our separate e-mail communications and details, I sent you a follow-up e-mail on 1/15/2021 indicating we would fix your steering wheel and requesting you to contact me to set at time to get that done. Please feel free to use any of my direct contact info below to schedule the appointment. We apologize for the inconvenience and appreciate your patience, understanding, and cooperation. Thank-you again, and have a nice day. Jim Brinkman Customer Relations Manager Palmen CDJR of Racine Direct: (262) 504-1451 E-Mail: jbrinkman@palmen.com Hours: Mom-Fri, 8am-6pm

January 04, 2021

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Employee Rating

Jason was very friendly and showed interest on taking care of me. Had oil change and tire rotation. Prices are a little high on the oil change. More

by kbeykirch
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: The price of a synthetic oil change is a little high and not competitive with other places ....but Jason’s friendliness made up for that

December 23, 2020

Dealership Rating
Employee Rating

Jason was amazing. He took the time to listen to the issue. They crew tried several times to recreate the noise. He was Very kind and helpful More

by ssosbe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

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