Jacob Preston
Jacob Preston at Lake Norman Chrysler Dodge Jeep Ram
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Jacob Preston | Page 34

Service Advisor

Lake Norman Chrysler Dodge Jeep Ram

20700 Torrence Chapel Rd
Cornelius, NC 28031

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4.7
349 Reviews
4.7

349 Reviews

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349 Reviews of Jacob Preston

February 21, 2023

Dealership Rating
Employee Rating

Service reps are always friendly an knowledgeable and my service is always completed to 100% satisfaction More

by Kennymcconnell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chuck Conner

Feb 22, 2023

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for a great review, Kenny! We look forward to working with you more in the future!

February 21, 2023

Dealership Rating
Employee Rating

Always great service. Get my vehicle in right away and get it taken care of! More

by rmbryan4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chuck Conner , Erik Hardin

Feb 21, 2023

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for the great review! We look forward to working with you more in the future!

February 20, 2023

Dealership Rating
Employee Rating

Jacob was helpful and efficient. Waiting room was comfortable with minimum wait time for the service. More

by bgore198
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 20, 2023

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for the great review!

February 20, 2023

Dealership Rating
Employee Rating

Jacob going above and beyond as usual - Quality work by the technician and my Jeep came back immaculate under the hood and outside - Great job all!... More

by randerson15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 21, 2023

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for the great review! We look forward to servicing you more in the future!

February 20, 2023

Dealership Rating
Employee Rating

Jacob was great at the service center and was very helpful. He needs more money More

by RDALTON80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 20, 2023

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for the great review! We will be sure to pass this great review on to Jacob!

February 20, 2023

Dealership Rating
Employee Rating

I have a Smartadvantage Plan which allows for 9 oil changes. This last time I took my car in for service they charged me for an oil change .I wish they would double check before charging me. I purchase More

by ajmetcalf62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 21, 2023

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for brining this to our attention. We will have someone from our management team reach out to have this address for you as soon as possible. Thank you!

February 18, 2023

Dealership Rating
Employee Rating

Excellent service would highly recommend. They we’re extremely helpful getting me back on the road More

by JEFF8859
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 01, 2023

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you!

February 18, 2023

Dealership Rating
Employee Rating

The service team has been very good about following up. My Jeep needed service and the parts were backordered. They called and scheduled me as soon as they came in. I like the texting updates. More

by dean.cikins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chuck Conner , Erik Hardin

Sep 15, 2023

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

February 15, 2023

Dealership Rating
Employee Rating

Did not have a compatible loaner vehicle was told that there were no others available, but when I complain that I didn’t have a compatible adapter, there were at least five cars other than the one they or More

by byrdsabrina0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Feb 17, 2023

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for your honest review. We apologize that this service and the loaner vehicle was not satisfactory. We will meet with our team on making improvements to our process to ensure that this does not happen in the future.

February 11, 2023

Dealership Rating
Employee Rating

Prompt and courteous. Tech figured out a first issue with new Grand Cherokee 4XE. Well done. More

by chuckdholland
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Feb 17, 2023

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you!

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