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Jacob Preston
Jacob Preston at Lake Norman Chrysler Dodge Jeep Ram
Refer Me

Jacob Preston | Page 35

Service Advisor

Lake Norman Chrysler Dodge Jeep Ram

20700 Torrence Chapel Rd
Cornelius, NC 28031

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4.7
348 Reviews
4.7

348 Reviews

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348 Reviews of Jacob Preston

February 10, 2023

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Fast, prompt and easy to work with. The oil change appointment went just as they said it would. More

by ccaraballo122
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Yes
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Sep 15, 2023

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

February 08, 2023

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Jacob did a phenomenal job assisting with the service of my vehicle 10 out of 10 More

by PREST2JT
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Yes
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Feb 09, 2023

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for the 5-star review!

February 07, 2023

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Jake gave attention to the codes and issues with the Jeep Cherokee and communicated clearly with me. More

by gohemmerle
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Yes
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Feb 09, 2023

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for the 5-star review! We look forward to servicing your vehicle more in the future!

February 06, 2023

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Appreciated the immediate assistance and the ride home from Jacob. I had to bring my car back a few days later to re-do the repair (battery replacement), which isn't his fault at all, but was kind of a h More

by KEN.BUSH32
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Yes
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Sep 15, 2023

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

February 03, 2023

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The Check engine light came on the day after I got the vehicle back. This is the 2nd time I had the vehicle in the shop in 2 weeks. More

by johnstuenkel
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No
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Feb 03, 2023

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for your honest review, John. We sincerely apologize for the disappointment and inconveniences you have experience while dealing with our service department. Our Service Management team will be reaching out shortly to have this issue resolved for you as soon as possible.

February 02, 2023

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They did an excellent job. Everything was done well, on time, and so far without any problems. More

by larryide
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Yes
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Sep 15, 2023

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

February 01, 2023

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Always a good experience getting my car serviced here. Extremely helpful service techs. Thank you Jacob for your help More

by DHIMON.HINES
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Yes
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Feb 01, 2023

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for the 5-star review! We look forward to working with you more in the future!

January 31, 2023

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I had to call for updates. Parts took several days. Tried to charge for warranty work. Diagnostic fee eventually waived but way too much. More

by KABOODLE68
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No
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Jan 31, 2023

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for your honest review. We will be bringing these concerns to our Service and Parts management teams to improve our processes to avoid these in the future. Thank you for providing feedback to help improve our customer experiences.

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