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JON CONWAY

Overview Reviews (182) Inventory (269)

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JON CONWAY

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JON CONWAY | Page 16

LANE MANAGER

Southern Ford

12896 Jefferson Avenue
Newport News, VA 23608

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4.9

180 Reviews

Overview Reviews (182) Inventory (269)

Dealership Experience

3 yrs, 6 mos

Industry Experience

16 yrs, 1 mo

Languages Spoken

English

4.9

180 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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182 Reviews of JON CONWAY

February 22, 2024

Dealership Rating

Employee Rating

Mr. Conway & Southern Ford have taken very good care of my truck since I purchased it from them in 2023. my truck since I purchased it from them in 2023. More

by cager5505

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: JEFF DOBSON, MANNY PATEL, DAKOTA BOOTH, ROBERT MUIR, SAM BELL, ALICIA CHAPMAN-JONES, STEPHANIE SPANGLER, SCOTT MIKULEC, EDWIN WARREN

Helpful 0

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Feb 22, 2024 -

Southern Ford responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

February 21, 2024

Dealership Rating

Employee Rating

Service from scheduling to work completed has been met with courtesy and professionalism Good experience with courtesy and professionalism Good experience More

by JKCARVER76

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: JON CONWAY

Helpful 0

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Feb 22, 2024 -

Southern Ford responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

Feb 21, 2024 -

JKCARVER76 responded

Another great job at Southern...Thank you.

Feb 21, 2024 -

JKCARVER76 responded

Another great job. Thank you.

February 21, 2024

Dealership Rating

Employee Rating

Very professional, helpful and they bend over backwards to keep you informed of what's going on with your car at different stages of service. to keep you informed of what's going on with your car at different stages of service. More

by DADYSAN

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: JON CONWAY

Helpful 0

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Feb 22, 2024 -

Southern Ford responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

February 20, 2024

Dealership Rating

Employee Rating

Great service, I will continue to bring my vehicles in for service and inspections in the future for service and inspections in the future More

by WGHARKY

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: JEFF DOBSON, ALICIA CHAPMAN-JONES, EDDIE MARSHALL, STEPHANIE SPANGLER, QUERIDA WILLIAMS, SCOTT MIKULEC, EDWIN WARREN

Helpful 0

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Feb 20, 2024 -

Southern Ford responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

February 20, 2024

Dealership Rating

Employee Rating

We’ve had great experience at this Ford Dealership. We have had an excellent experience with the maintenance shop We have had an excellent experience with the maintenance shop More

by LSTEPP3

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Feb 20, 2024 -

Southern Ford responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

February 12, 2024

Dealership Rating

Employee Rating

Service was great , excellent staff , was in and out fairly quick Friendly atmosphere fairly quick Friendly atmosphere More

by Kraftyc

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: JON CONWAY

Helpful 0

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Feb 13, 2024 -

Southern Ford responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

February 11, 2024

Dealership Rating

Employee Rating

We arrived at Southern Ford from out of town without an appointment and a need to get new car keys cut and programmed. We had our son's car towed to the dealership without advanced notice. Jon and the Ford appointment and a need to get new car keys cut and programmed. We had our son's car towed to the dealership without advanced notice. Jon and the Ford team were very helpful and addressed our needs in short order. More

by christiana613

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: JON CONWAY

Helpful 0

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Feb 13, 2024 -

Southern Ford responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

February 11, 2024

Dealership Rating

Employee Rating

Greeted by name upon arrival by Jon. Service appointment took far less time than anticipated. Service appointment took far less time than anticipated. More

by JONATHAN.MORRIS

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Feb 13, 2024 -

Southern Ford responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

February 11, 2024

Dealership Rating

Employee Rating

Quick, friendly, and informative Outstanding service with recommendations on troubleshooting certain aspects of the vehicle recommendations on troubleshooting certain aspects of the vehicle More

by Jn350z

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: JON CONWAY

Helpful 0

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Feb 13, 2024 -

Southern Ford responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

February 10, 2024

Dealership Rating

Employee Rating

Jon took a big issue with my car and made me feel like he would take care of it and assured me everything would be ok. I appreciated his calm and confident demeanor would take care of it and assured me everything would be ok. I appreciated his calm and confident demeanor More

by guju91ysu

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: JON CONWAY

Helpful 0

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Feb 13, 2024 -

Southern Ford responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

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JON CONWAY | Page 16

LANE MANAGER

Southern Ford

182 Reviews of JON CONWAY

Dealership Inventory (269 Vehicles)

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