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Gaby Cano
Gaby Cano at Beck & Masten Buick GMC South
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Gaby Cano | Page 2

Service Advisor

Beck & Masten Buick GMC South

12820 Gulf Freeway
Houston, TX 77034

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4.7
321 Reviews
4.7

321 Reviews

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321 Reviews of Gaby Cano

April 05, 2023

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Employee Rating

Great customer service, they were quick and friendly for a Monday morning, lovely staff to! More

by SMARTINEZSALINAS56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rosie Hernandez, Frany Zepeda

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Apr 06, 2023

Beck & Masten Buick GMC South responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 27, 2023

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Employee Rating

Great service and got a new car the sales person was very helpful and I recommend that if you need a good place to shop go here. NJ More

by JOHNBRACKETT291
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
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Mar 29, 2023

Beck & Masten Buick GMC South responded

Thank you so much for taking the time to share your feedback with us! I will share your comments with our team and I look forward to working with you again down the road. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 25, 2023

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Employee Rating

Let me drive away with a car and they took it back a week later More

by JUAREZEMA409
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Trade-in Experience
Purchase Time
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Recommend Dealer
No
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Mar 27, 2023

Beck & Masten Buick GMC South responded

I appreciate you bringing this to our attention. Please contact me directly as soon as possible so that we can discuss what happened and come to a resolution together. Thank you, and I look forward to hearing from you soon. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 25, 2023

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Employee Rating

Ms Sharlene personality and professionalism was impeccable also thanks to Mr Frank the sales mgr., for assisting in helping to accomplish the purchase of my new vehicle. They were awesome in liste More

by Timlambert0409
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mohammed Qureshi , Frank, Sharlene

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Mar 27, 2023

Beck & Masten Buick GMC South responded

Thank you so much for leaving such great feedback. I am so happy we could match you to the right vehicle. I hope to see you back for scheduled maintenance or anything else I can help you with! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 24, 2023

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Very nice 😊 young man. He saw we needed help and he came straight to us and asked if we needed help and he was there for us though the whole process. More

by suberla1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Toby Ohnesorge

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Mar 27, 2023

Beck & Masten Buick GMC South responded

Thank you for leaving us this great review! I am very happy to hear that we could be so helpful during your recent visit with us. I look forward to seeing you back again in the future. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 23, 2023

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Employee Rating

Although issues perist with our 2019 Yukon, Daniel Wood the Service Manager makes us feel like we are very important, family and that nothing matters but fixing our vehixle. More

by E25cfirewalker
Recommend Dealer
Yes

Other Employees Tagged: Daniel Wood

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Mar 24, 2023

Beck & Masten Buick GMC South responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 23, 2023

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Employee Rating

This dealership is attentive to customer’s needs however, some customer service Reps do a better job of making you feel as a valued customer. More

by Cmaguire3
Workmanship
Service Time
Recommend Dealer
Yes
Helpful
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Mar 24, 2023

Beck & Masten Buick GMC South responded

Thank you for your business and this review. I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 21, 2023

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Employee Rating

As soon as I get at dick and message so it's unbelievable that treat me like I'm a special customer and I think More

by MARTINCLARK52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rosie Hernandez, Frany Zepeda

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Mar 23, 2023

Beck & Masten Buick GMC South responded

Thank you for this review! I really appreciate your business. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 19, 2023

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Employee Rating

It’s ridiculous you send these things for me to fill out and I respond and no one gets back to me. I had a awful experience because three days after I had service my car stopped and now it has to have the e More

by SETH54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Rosie Hernandez, Frany Zepeda, Deanna Andrews, Arturo Gonzalez

Helpful
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Mar 21, 2023

Beck & Masten Buick GMC South responded

We are not pleased to hear of the incident you've described in this review. We want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact me at your earliest convenience. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

Mar 22, 2023

SETH54 responded

Greetings, It seems odd that I would have an auto-generated response to a complaint with such concerning facts. Regardless, I would like for somebody to contact me and go over some of the options that I would have in this situation. I’m currently paying for a 100k vehicle to set up at the dealership and have its engine replaced after only driving it for around six months. I don’t think it’s a good look for GMC to sell a new 2022 yukon Denali for 100k only to have it breakdown leaving me stranded on the side of the road for hours 100miles from my home requiring an engine replacement with absolutely nobody reaching out for assistance to provide a vehicle to drive in the interim or a solution moving forward. I contacted the dealership requesting options in regarding trading the vehicle in and get into new vehicle and I’ve never been contacted again. Currently I’m driving a rental car at the cost of $500 a week and there’s no end in sight to the amount of time that it’s gonna take for an engine to be replaced. I have zero confidence that vehicle will be operating at the same quality and specs that it was or should’ve been when it came off the assembly line. This is not a vehicle that I purchased or want to continue to drive so this is something that needs to be taken care of.

March 18, 2023

Dealership Rating
Employee Rating

Excellent service Luis Morales was really helpful, he should really be considered a finance position. More

by MORALESLUIS5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mohammed Qureshi, Rosie Hernandez, Shannon Eiler, Victoria Gilliland, Hannah Wilson, Frany Zepeda, Deanna Andrews, Arturo Gonzalez , Reputation .com, Luis Morales

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Mar 21, 2023

Beck & Masten Buick GMC South responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

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