Fred Enriquez | Page 4

I brought my car in to have my uConnect looked at, or hard reset, as the GPS was not working. The last time I brought it in it was 30mins before closing, and the service agent told me it wasn't working hard reset, as the GPS was not working. The last time I brought it in it was 30mins before closing, and the service agent told me it wasn't working because there was a problem with the satellite. This time I brought it in the morning with an appointment. Unfortunately I got the same service agent. He told me there were two days worth of cars waiting to be looked at, and would I want to leave my car there. I asked for a manager. I told the manager this is a 10min job and doesn't even need to go into the garage. They would try to send a software update. Two hours later (I had to take the car because I had another appointment to get to) they told me it was still going through the software update, but if that didn't work I would need a new head unit. It didn't work, so now I'm going to another dealership to get a new radio. The car is 6 years old and needs a new radio??? This dealership has no concern for your inconvenience. I should also mention it took them 4 days to replace my batteries. More

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Always take too much time to do oil change with appointment . And besides that dont answer the phone. appointment . And besides that dont answer the phone. More

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Bad service from the moment you arrived the guy (Fred) that took my car was not nice at all and didn’t offer me an Uber ride since they never have any loaner cars. Second didn’t let me know my car was rea that took my car was not nice at all and didn’t offer me an Uber ride since they never have any loaner cars. Second didn’t let me know my car was ready the following day I had to call. Later I get a call saying that my car wasn’t under warranty anymore that I had to pay out of pocket. In any of the issues I was offer an apology for the bad service or inconvenience of my time. I had to go in and ask to speak to manager either way I wasn’t offer any solution. More

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I’m always pleasantly surprised at the efficiency and caring manner customers are treated. Keeping me informed via texts or in person caring manner customers are treated. Keeping me informed via texts or in person More

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Exelent customer service, and very profesional mechanics. Also , while waiting they offer water,, coffee, and popcorn that makes us feel confortable. Also , while waiting they offer water,, coffee, and popcorn that makes us feel confortable. More

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MY SERVICE ADVISOR IS FRED AND I TRUST THAT HE WILL TAKE GOOD CARE OF MY CAR AND MY DAUGHTER'S CAR. GOOD CARE OF MY CAR AND MY DAUGHTER'S CAR. More

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Everyone is helpful and keep you informed! My only issue is as the only driver in our household sitting in the service department for 3 to 4 hours gets long! My only issue is as the only driver in our household sitting in the service department for 3 to 4 hours gets long! More

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Fred was great, he was fast and very informative about my vehicle. Thank you Fred! vehicle. Thank you Fred! More

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At Larry Miller Jeep, everyone is to friendly and courteous. They get you in and out in a timely manner. Hassle free everytime. Good job to all of the staff. My service adviser was Maria Molina. She courteous. They get you in and out in a timely manner. Hassle free everytime. Good job to all of the staff. My service adviser was Maria Molina. She is new but was professional and courteous as well. Alfred Aguilar was my salesman and I would definitely buy a vehicle from him again. More

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Very helpful and Great service and great customer service and Great prices and deals and always with a smile and Great prices and deals and always with a smile More

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