Fred Enriquez | Page 3

I had turned my car in on Tuesday 2:00 and got it back at the time the advisor said at 5:00 thanks I will be back. the time the advisor said at 5:00 thanks I will be back. More

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So helpful the customer service was excellent . Mike gave me a loaner and took care of us . Way to go . Mike gave me a loaner and took care of us . Way to go . More

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Amazing service! This team has me in and out in no time. They serviced my vehicle and provided exceptional work! This team has me in and out in no time. They serviced my vehicle and provided exceptional work! More

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Fred at LHM Jeep was awesome! I have a dodge Durango and what’s crazy is that he helped me after LHM Dodge Avondale didn’t. I was a huge fan of LHM Dodge, but after a few good peo I have a dodge Durango and what’s crazy is that he helped me after LHM Dodge Avondale didn’t. I was a huge fan of LHM Dodge, but after a few good people left or changed positions, it lost my business. More

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I brought my car in to have my uConnect looked at, or hard reset, as the GPS was not working. The last time I brought it in it was 30mins before closing, and the service agent told me it wasn't working hard reset, as the GPS was not working. The last time I brought it in it was 30mins before closing, and the service agent told me it wasn't working because there was a problem with the satellite. This time I brought it in the morning with an appointment. Unfortunately I got the same service agent. He told me there were two days worth of cars waiting to be looked at, and would I want to leave my car there. I asked for a manager. I told the manager this is a 10min job and doesn't even need to go into the garage. They would try to send a software update. Two hours later (I had to take the car because I had another appointment to get to) they told me it was still going through the software update, but if that didn't work I would need a new head unit. It didn't work, so now I'm going to another dealership to get a new radio. The car is 6 years old and needs a new radio??? This dealership has no concern for your inconvenience. I should also mention it took them 4 days to replace my batteries. More

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Always take too much time to do oil change with appointment . And besides that dont answer the phone. appointment . And besides that dont answer the phone. More

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Bad service from the moment you arrived the guy (Fred) that took my car was not nice at all and didn’t offer me an Uber ride since they never have any loaner cars. Second didn’t let me know my car was rea that took my car was not nice at all and didn’t offer me an Uber ride since they never have any loaner cars. Second didn’t let me know my car was ready the following day I had to call. Later I get a call saying that my car wasn’t under warranty anymore that I had to pay out of pocket. In any of the issues I was offer an apology for the bad service or inconvenience of my time. I had to go in and ask to speak to manager either way I wasn’t offer any solution. More

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I’m always pleasantly surprised at the efficiency and caring manner customers are treated. Keeping me informed via texts or in person caring manner customers are treated. Keeping me informed via texts or in person More

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Exelent customer service, and very profesional mechanics. Also , while waiting they offer water,, coffee, and popcorn that makes us feel confortable. Also , while waiting they offer water,, coffee, and popcorn that makes us feel confortable. More

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MY SERVICE ADVISOR IS FRED AND I TRUST THAT HE WILL TAKE GOOD CARE OF MY CAR AND MY DAUGHTER'S CAR. GOOD CARE OF MY CAR AND MY DAUGHTER'S CAR. More

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