Since the very beginning,
Madison has been wonderful and
extremely professional taking the time explaining the situation w my car. You can tell just by the way she does her job that she has the best interes
extremely professional taking the time explaining the situation w my car. You can tell just by the way she does her job that she has the best interest of the customer in mind. Which is a true asset for Hyundai.
Not trying to "just" make extra sells "if" they are paid commission.
Unlike one of the other representatives that was trying to help me until Madison was available.
He told me flat out "that he had spent too much time with me" I can promise you
I WILL NOT USE HIM AGAIN.
I understand that they are busy and we all need to make money. In my opinion being in sales myself. It was very unprofessional of him.
Madison is top notch.
I appreciate her work ethic.
More
by UHEARDMEINJAX
Verified Customer
Verified Customer
Service Price Transparency
Apr 17, 2024 -
Hyundai of St Augustine responded
Thank you for the candid feedback and 4 star rating. I am glad to hear you enjoyed working with Madison, she is a valuable member of our team. I apologize the other associate didn't live up to our goal of providing exceptional service, and I appreciate you bringing this to my attention. Joe King, our Service Director, and myself will work with all our team members to ensure we are providing our valued guests such as yourself the best experience. I appreciate your understanding as we grow as an organization and sincerely appreciate your loyalty to Hyundai of xx. Augustine.
Best Regards,
Andrew DiFeo
Owner/GM
Hyundai of xx. Augustine
I need to apologize, it was the roof rack making the
noise. You were right I was wrong
noise. You were right I was wrong
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by uniquelyrebecca
Verified Customer
Verified Customer
Service Price Transparency
Mar 29, 2024 -
Hyundai of St Augustine responded
Thank you for the 5 star rating. I am glad the team was able to work with you to address your concerns. We will continue to work harder and smarter to improve the experience for our valued guests such as yourself. We sincerely appreciate your loyalty to Hyundai of St. Augustine.
Best Regards,
Andrew DiFeo
Owner/GM
Hyundai of St. Augustine
It took a couple tries figuring out what was actually
wrong with my car but all in all, they went over every possibility and it seems we found the issue and it’s been fixed. The staff at Hyundai St.Augus
wrong with my car but all in all, they went over every possibility and it seems we found the issue and it’s been fixed. The staff at Hyundai St.Augustine are pleasant.
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by shannonhays94
Verified Customer
Verified Customer
Service Price Transparency
Mar 22, 2024 -
Hyundai of St Augustine responded
Thank you for the 5 star rating. I am glad to hear that the team was able to address your concerns, although we apologize it took longer than expected to diagnose your vehicle. We will work continuously everyday to improve our organization in everyway to better serve our valued guests such as yourself. We sincerely appreciate your loyalty to Hyundai of St. Augustine.
Best Regards,
Andrew DiFeo
Owner/GM
Hyundai of St. Augustine
The new dealership is beautiful.
Clean, efficient, no waiting at all. Coben is super friendly, courteous, respectful, knowledgeable. Loved the ease of booking the service appointm
Clean, efficient, no waiting at all. Coben is super friendly, courteous, respectful, knowledgeable. Loved the ease of booking the service appointment and arriving with no wait time, pulling my car right in. Coben made sure to keep me updated on the status. I would definitely recommend Hyundai of St. Augustine!
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by Pchamra0620
Verified Customer
Verified Customer
Service Price Transparency
Mar 18, 2024 -
Hyundai of St Augustine responded
Thank you so much for the kind words and 5 star rating. I am so glad to hear you enjoyed our new facility, it was long overdue and we appreciate everyone's patience and understanding as we constructed it. I am also glad to hear you enjoyed working with Coben, he is a valuable member of our team. We sincerely appreciate your loyalty to Hyundai of St. Augustine.
Best Regards,
Andrew DiFeo
Owner/GM
Hyundai of St. Augustine
You had very professional staff.
I would recommend your dealership to people. Quick service knowledgeable staff.
I would recommend your dealership to people. Quick service knowledgeable staff.
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by michaeljbiscoglio
Verified Customer
Verified Customer
Other Employees Tagged:
Coben Balch
Mar 09, 2024 -
Hyundai of St Augustine responded
Thank you so much for the kind words and 5 star rating. We sincerely appreciate your loyalty to Hyundai of xx. Augustine.
Best Regards,
Andrew DiFeo
Owner/GM
Hyundai of xx. Augustine
I was greeted with a smile upon arrival at my appointment
time. My service was explained to me and an estimate given and all items were handled quickly and my car was clean and ready for me in less than expe
time. My service was explained to me and an estimate given and all items were handled quickly and my car was clean and ready for me in less than expected waiting time
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by jetav8r
Verified Customer
Verified Customer
Service Price Transparency
Mar 07, 2024 -
Hyundai of St Augustine responded
Thank you so much for the kind words and 5 star rating. We sincerely appreciate your loyalty to Hyundai of xx Augustine.
Best regards,
Andrew DiFeo
Owner/GM
Hyundai of xx Augustine
The place and people were professional, polite, and
friendly. Speedy service and the shop was very clean!
friendly. Speedy service and the shop was very clean!
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by Laddsag
Verified Customer
Verified Customer
Service Price Transparency
Mar 02, 2024 -
Hyundai of St Augustine responded
Thank you so much for the kind words and 5 star rating. I am glad to hear that my team was able to provide you professional and polite service. We are looking to continuously improve the guest experience, so your feedback is extremely valuable. We sincerely appreciate your loyalty to Hyundai of xx. Augustine.
Best Regards,
Andrew DiFeo
Owner/GM
Hyundai of xx. Augustine
Great service!
They even cleaned my car, washed it and vacuumed it. Everyone was very attentive and went out of their way to help me.
They even cleaned my car, washed it and vacuumed it. Everyone was very attentive and went out of their way to help me.
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by Kutikkatelyn
Verified Customer
Verified Customer
Service Price Transparency
Mar 01, 2024 -
Hyundai of St Augustine responded
It's great to hear that we were able to help you out, Katelyn. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Hyundai of xx. Augustine!
Joe King
Service Director