Coben Balch
Coben Balch at Hyundai of St Augustine
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Coben Balch

Service Advocate

Hyundai of St Augustine

1111 Marketplace Dr.
St. Augustine, FL 32084

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4.8
8 Reviews
4.8

8 Reviews

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8 Reviews of Coben Balch

April 16, 2024

Dealership Rating
Employee Rating

Since the very beginning, Madison has been wonderful and extremely professional taking the time explaining the situation w my car. You can tell just by the way she does her job that she has the best interes More

by UHEARDMEINJAX
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Recommend Dealer
Yes

Other Employees Tagged: Madison Frickenstein, Sylvester Moore , Leon in used car sales is wonderful.

Apr 17, 2024

Hyundai of St Augustine responded

Thank you for the candid feedback and 4 star rating. I am glad to hear you enjoyed working with Madison, she is a valuable member of our team. I apologize the other associate didn't live up to our goal of providing exceptional service, and I appreciate you bringing this to my attention. Joe King, our Service Director, and myself will work with all our team members to ensure we are providing our valued guests such as yourself the best experience. I appreciate your understanding as we grow as an organization and sincerely appreciate your loyalty to Hyundai of xx. Augustine. Best Regards, Andrew DiFeo Owner/GM Hyundai of xx. Augustine

March 28, 2024

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I need to apologize, it was the roof rack making the noise. You were right I was wrong More

by uniquelyrebecca
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Recommend Dealer
Yes

Other Employees Tagged: Tunde O'Connor

Mar 29, 2024

Hyundai of St Augustine responded

Thank you for the 5 star rating. I am glad the team was able to work with you to address your concerns. We will continue to work harder and smarter to improve the experience for our valued guests such as yourself. We sincerely appreciate your loyalty to Hyundai of St. Augustine. Best Regards, Andrew DiFeo Owner/GM Hyundai of St. Augustine

March 22, 2024

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It took a couple tries figuring out what was actually wrong with my car but all in all, they went over every possibility and it seems we found the issue and it’s been fixed. The staff at Hyundai St.Augus More

by shannonhays94
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Recommend Dealer
Yes
Mar 22, 2024

Hyundai of St Augustine responded

Thank you for the 5 star rating. I am glad to hear that the team was able to address your concerns, although we apologize it took longer than expected to diagnose your vehicle. We will work continuously everyday to improve our organization in everyway to better serve our valued guests such as yourself. We sincerely appreciate your loyalty to Hyundai of St. Augustine. Best Regards, Andrew DiFeo Owner/GM Hyundai of St. Augustine

March 18, 2024

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The new dealership is beautiful. Clean, efficient, no waiting at all. Coben is super friendly, courteous, respectful, knowledgeable. Loved the ease of booking the service appointm More

by Pchamra0620
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Recommend Dealer
Yes
Mar 18, 2024

Hyundai of St Augustine responded

Thank you so much for the kind words and 5 star rating. I am so glad to hear you enjoyed our new facility, it was long overdue and we appreciate everyone's patience and understanding as we constructed it. I am also glad to hear you enjoyed working with Coben, he is a valuable member of our team. We sincerely appreciate your loyalty to Hyundai of St. Augustine. Best Regards, Andrew DiFeo Owner/GM Hyundai of St. Augustine

March 09, 2024

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Employee Rating

You had very professional staff. I would recommend your dealership to people. Quick service knowledgeable staff. More

by michaeljbiscoglio
Sales Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Coben Balch

Mar 09, 2024

Hyundai of St Augustine responded

Thank you so much for the kind words and 5 star rating. We sincerely appreciate your loyalty to Hyundai of xx. Augustine. Best Regards, Andrew DiFeo Owner/GM Hyundai of xx. Augustine

March 07, 2024

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I was greeted with a smile upon arrival at my appointment time. My service was explained to me and an estimate given and all items were handled quickly and my car was clean and ready for me in less than expe More

by jetav8r
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Recommend Dealer
Yes
Mar 07, 2024

Hyundai of St Augustine responded

Thank you so much for the kind words and 5 star rating. We sincerely appreciate your loyalty to Hyundai of xx Augustine. Best regards, Andrew DiFeo Owner/GM Hyundai of xx Augustine

March 01, 2024

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The place and people were professional, polite, and friendly. Speedy service and the shop was very clean! More

by Laddsag
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Recommend Dealer
Yes
Mar 02, 2024

Hyundai of St Augustine responded

Thank you so much for the kind words and 5 star rating. I am glad to hear that my team was able to provide you professional and polite service. We are looking to continuously improve the guest experience, so your feedback is extremely valuable. We sincerely appreciate your loyalty to Hyundai of xx. Augustine. Best Regards, Andrew DiFeo Owner/GM Hyundai of xx. Augustine

March 01, 2024

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Employee Rating

Great service! They even cleaned my car, washed it and vacuumed it. Everyone was very attentive and went out of their way to help me. More

by Kutikkatelyn
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Recommend Dealer
Yes
Mar 01, 2024

Hyundai of St Augustine responded

It's great to hear that we were able to help you out, Katelyn. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Hyundai of xx. Augustine! Joe King Service Director

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