Danny Torres

Hyundai of St Augustine responded

Thank you so much for the kind words and 5 star rating . We sincerely appreciate your loyalty of 14 years to Hyundai of xx. Augustine. Best Regards, Andrew DiFeo Owner/GM Hyundai of xx. Augustine

Hyundai of St Augustine responded

Thank you so much for the kind words and 5 star rating. We sincerely appreciate your loyalty to Hyundai of xx. Augustine. Best Regards, Andrew DiFeo Owner/GM Hyundai of xx. Augustine

Hyundai of St Augustine responded

Thank you for the kind words and 5 star rating. We sincerely appreciate your loyalty to Hyundai of xx. Augustine. Best Regards, Andrew DiFeo Owner/GM Hyundai of xx. Augustine

Hyundai of St Augustine responded

Thank you so much for the kind words and star rating. I am glad to hear you enjoyed working with Danny, he is a valuable member of our team. We sincerely appreciate your loyalty to Hyundai of xx. Augustine. Best Regards, Andrew DiFeo Owner/GM Hyundai of xx. Augustine

Hyundai of St Augustine responded

Thank you for the kind words and 5 star rating. We appreciate the candid feedback about the refreshment recommendations and will take those under consideration to improve our guest waiting lounge experience . We sincerely appreciate your loyalty to Hyundai of xx. Augustine. Best Regards, Andrew DiFeo Owner/GM Hyundai of xx. Augustine

Hyundai of St Augustine responded

My sincere apologies for the level of service you received from our team. I appreciate you bringing this to my attention so that our service director, Joe King, and I may review your concerns and address them with our service team as it is clear that our standard operating procedure of keeping our valued guests informed of the status of their vehicle was not followed. We would be very appreciative if you could email Joe at joeking@hyundaiofstaugustine.org with your contact information so that he may reach out to you personally. We appreciate your patience and understanding as we grow as an organization. Best Regards, Andrew DiFeo Owner/GM Hyundai of xx. Augustine

Hyundai of St Augustine responded

My sincere apologies for the longer than expected wait times you have incurred. I appreciate the candid feedback as it is a valuable in our teams daily goal of improving as an organization. Our service director , Joe King, has been made aware of your concerns and he would be most appreciative if you could email him directly at joeking@hyundaiofstaugustine.org with more details on your most recent visits so that he may address your concerns. We sincerely appreciate your patience and understanding as we improve as an organization to better serve our valued guests such as yourself. Best Regards, Andrew DiFeo Owner/GM Hyundai of xx. Augustine

Hyundai of St Augustine responded

Thank you for the 5 star rating and candid feedback. Our operations team will take your concerns around the Square payment system under consideration. We will continue to work harder and smarter everyday to provide an exceptional experience to our valued guests such as yourselves. We sincerely appreciate your loyalty to Hyundai of xx. Augustine. Best Regards, Andrew DiFeo Owner/GM Hyundai of xx. Augustine

Hyundai of St Augustine responded

Our sincere apologies for the level of service you received from our team. That wait time and lack of communication is unacceptable and not in line with our company policies and procedures. We appreciate you providing this valuable feedback so that my team and I may review where the breakdown in our processes took place and how we can prevent this from happening in the future. My service director, Joe King, would like to learn more about your experience so he can address your concerns personally. His direct email is joeking@hyundaiofstaugustine.org. He is out of the office until Monday, March 25th, but will follow up with you as soon as possible after receiving your email. We strive to continuously improve on a daily basis to better serve our valued guests. We appreciate your understanding as we grow as an organization. Best Regards, Andrew DiFeo Owner/GM Hyundai of xx. Augustine

Hyundai of St Augustine responded

My sincere apologies for the negative experience you had on your most recent service visit. I appreciate you bringing it to my attention so that my team and I can identify what went wrong in our process as it is clear that we didn't follow proper procedure. We sincerely appreciate your business and thank you for your understanding as we work to improve daily as an organization to better serve our valued guests. Best Regards, Andrew DiFeo Owner/GM Hyundai of xx. Augustine