Christian Popp | Page 2

Jim was awesome!!! I told him what I wanted and I was driving home with a new car within a couple of hours !!! driving home with a new car within a couple of hours !!! More

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Not enough great words to describe this experience. Tim Smith is wonderful. Listened and understood what I needed. No pressure. Everyone is fantastic! Thank you! Smith is wonderful. Listened and understood what I needed. No pressure. Everyone is fantastic! Thank you! More

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Terrific dealership with excellent after sales service. Johnny is fantastic as a salesperson Christian makes service an easy experience. The entire staff seem to provide prompt excellent service with an e Johnny is fantastic as a salesperson Christian makes service an easy experience. The entire staff seem to provide prompt excellent service with an easy laid back environment. More

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Two years ago this month, Tim Smith sold me my first Lexus, a 2019 RX350. I have driven past the Lexus dealership for years, as it’s on my way home, and I’m so glad I stopped by that day! I am a hea Lexus, a 2019 RX350. I have driven past the Lexus dealership for years, as it’s on my way home, and I’m so glad I stopped by that day! I am a heavy commuter, and I have previously driven a Toyota 300,000 miles so I had faith that my Lexus would be just as reliable. I've driven over 90,000 miles in under 2 years, and the car still looks and drives like new! Christian Popp is my service advisor, and Allan Bien-Aime always greets me by name with a smile. I enjoy having free car washes, so I come by quite often to keep my RX looking new. The guys in the loaner vehicle department have helped me numerous times with a loaner while my car is receiving routine service, which is a service I very much appreciate, as I live over an hour away. Lexus of Wesley Chappel makes me feel valued and appreciated, and that definitely has influenced the way I approach car buying now. With the recent rise in gas prices, I thought I might like to jump on the electric vehicle bandwagon, and I impulsively bought myself a 2021 Tesla model Y. (Good thing I kept my Lexus, though!) I realize that Tesla doesn't have much of any maintenance, but their service department waiting area consisted of a plain couch with no tv, coffee or snacks, much less a complimentary cafe with croissants and lattes! The Tesla sales people told me they are not on commission, and it shows! I realize that Teslas sell themselves, but I would have appreciated a knowledgeable sales person to point out to me all the reasons why I should buy a Tesla! I drove the model Y for less than two months before deciding that it wasn't practical or convenient for me at this time to go fully electric. I had no trouble selling it for what I paid, thanks to the popularity of Tesla right now, but it feels good to be driving a real luxury vehicle again- my RX. Lexus has raised the bar for the whole car buying experience. Their slogan used to be, "The relentless pursuit of perfection," and it shows. The service waiting area and cafe is definitely a huge selling point! When you drive as much as I do, you find yourself having maintenance service quite often. I always choose Lexus of WC for service. I've come in many a morning and dropped off my car for service and gone to work in a loaner vehicle that was waiting for me, thanks to a little advance planning with my service advisor. If you have ever considered buying a Lexus, I can’t recommend Tim Smith and the entire team at Lexus of Wesley Chappel enough! Two years later, I’m still very happy with my choice! More

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Efficient, fast and friendly service every time. Thank you as always. A little confusion on total price each time but they always seem to make it right. you as always. A little confusion on total price each time but they always seem to make it right. More

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Great service here as always. These guys are wonderful & I highly recommend them, impeccable customer service and great attitudes from everyone. 11 out of 10 stars! I highly recommend them, impeccable customer service and great attitudes from everyone. 11 out of 10 stars! More

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5 Star service...1 Star car home delivery-4day wait after car ready. Christian was 5 Star and was most helpful and cordial. Thank you. car ready. Christian was 5 Star and was most helpful and cordial. Thank you. More

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The staff at Lexis of Wesley Chapel is terrific. We love the service that we receive each visit and will continue using this dealership in the future. the service that we receive each visit and will continue using this dealership in the future. More

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The Wesley Chapel dealership is friendly and hospitable! They have a very clean waiting area with a wonderful complimentary coffee and snack bar. The service staff is friendly and helpful. They have a very clean waiting area with a wonderful complimentary coffee and snack bar. The service staff is friendly and helpful. More

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The dealership has an excellent welcoming. The two employees working behind the food and beverage counter were excellently trained. The length of time I had to wait for just an oil change was too long employees working behind the food and beverage counter were excellently trained. The length of time I had to wait for just an oil change was too long . There was no greeting in the lobby area where the cars are kept this is the second time this is happened to me More

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