Christian Melendez | Page 8

Christian always makes coming to this dealership a pleasure. He will keep you advised of anything being done to your vehicle. pleasure. He will keep you advised of anything being done to your vehicle. More

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Mark is great to work with! He gets things done. Ask for Mark and you will get a deal! He gets things done. Ask for Mark and you will get a deal! More

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Professional, great customer service from the service department keep up the great work it shows department keep up the great work it shows More

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I took my car into Larry H Miller a little bit ago to get an alignment on my vehicle and despite it not being a dodge, Christian did a good job in ensuring that my vehicle was done fast and correct. Always w an alignment on my vehicle and despite it not being a dodge, Christian did a good job in ensuring that my vehicle was done fast and correct. Always will go to Christian as his customer service is very good and always goes the extra mile. More

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Christian is attentive and thorough and always makes you feel welcome and valued as a customer. He is an asset to Larry Miller and I’ll certainly return there for my service work on my Jeep Grand Wagoneer. feel welcome and valued as a customer. He is an asset to Larry Miller and I’ll certainly return there for my service work on my Jeep Grand Wagoneer. Keep up the good work, Christian! More

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The Service Department was great. Got me in and our quick. Also a good experience Got me in and our quick. Also a good experience More

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Good Afternoon, I tried the dealership for the first time since recently moving to AZ. I explained to the service advisor I would like to use some of my 22,000 jeep points for my service. I was told absolu since recently moving to AZ. I explained to the service advisor I would like to use some of my 22,000 jeep points for my service. I was told absolutely, After the service was completed I was asked for the credit card and I asked again about using my Jeep points. A different service advisor stated it is a customer program. I showed both advisors the website for my jeep card states to request the service manager or sales manager to assist with the points. The 2nd service advisor gave the 1st advisor a phone number to call. 20 minutes later they both came up and stated the points could not be used because they missed the call center by 2 minutes. I stated, take my information, (they had already run my credit card and then reversed the charges once) and get it resolved on Monday. The 2nd advisor with the beard stated they could not do it. I asked why not you can just give me another refund on Monday after you sort out the points issue. The 2nd advisor stated refunds are only given on the day of the service. The 2nd advisor was quick to let us know, if we didn't like it, we could leave our jeep and come back Monday. Not really an experience anyone should have to go through. Judd, I would like for you to look into this and figure out 1. why was this not addressed on Saturday, especially since it was made clear upfront the points were to be used. 2. Why does Service Advisor 2 (short guy with Beard and red shirt on Saturday) think it is ok to speak to customers in this manner. 3. Educate the employees. These points are a great retention tool to help drive business to your store. Why make the customer jump through hoops? More

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