Cas Rooney | Page 2

Town East Ford responded

Wow, this sounds like a fantastic experience at Town East Ford! We're thrilled to hear that the entire car buying process was enjoyable for you – that's our ultimate goal. It means a lot to us that you found our dealership to have a nice and fun vibe. We strive to create a welcoming and comfortable environment where everyone feels relaxed and can enjoy the car buying process. We appreciate you mentioning that all the employees you interacted with seemed personable and friendly – that's something we take pride in at Town East Ford. Thank you for recognizing Kevin Hudson, Cas Rooney, and Lance Smith by name. We'll be sure to pass your kind words along to them – they'll be happy to know their efforts made such a positive impact on your experience. Congratulations on your new car! Please don't hesitate to reach out to Kevin, Cas, Lance, or any of our team members if you have any questions or need service in the future. Welcome to the Town East Ford family!

Town East Ford responded

We're thrilled to hear that your car buying experience at Town East Ford was the most pleasant you've ever had! That's exactly what we strive for – a positive and comfortable environment for everyone involved. It sounds like our team did a fantastic job making the process personable, tailored to your needs, and even fun for your son! At Town East Ford, we understand that car buying can be a family affair, and we appreciate you mentioning they made it enjoyable for him as well. Your kind words about our team are greatly appreciated – we'll be sure to share them with everyone. Congratulations on your new car! We're happy to hear you'll be a repeat customer. Please don't hesitate to reach out to us if you have any questions or need service in the future. Welcome to the Town East Ford family!

Town East Ford responded

Thank you for the 5-star review and your honest feedback, we truly appreciate it! We're happy you found the truck you needed and enjoyed your time at Town East Ford. At Town East Ford, we strive to create a welcoming and friendly environment where customers feel comfortable throughout the sales process. We understand your perspective on the initial presentation of figures, and we're always looking for ways to improve the transparency and clarity of our communication. We're glad you connected with Gamaliel and the team – that's what makes Town East Ford special! Congratulations on your new truck, and please don't hesitate to reach out if you have any questions or need service in the future.

Town East Ford responded

Thank you for the fantastic review! We're thrilled to hear that Kevin Hudson made your car buying experience so positive. We appreciate you recommending him to others! Knowing Kevin provided exceptional service and product knowledge throughout the entire process is a true testament to his skills. We'll be sure to pass on your kind words – it will definitely make his day! Thanks again for choosing Town East Ford!

Town East Ford responded

Thank you for the 5-star review! We understand that coming into a dealership to purchase a new vehicle can sometimes feel overwhelming. So, we're thrilled to hear that Jimmy Henry and Cas Rooney were able to overcome your initial skepticism and provide you with a fantastic experience. It sounds like they truly went the extra mile to get you a great deal on your new F-150, and we appreciate you recognizing their efforts. At Town East Ford, we strive to make the car buying process smooth and transparent, and it's rewarding to know Jimmy and Cas achieved that for you. Congratulations on your new truck – we hope you enjoy it for many miles to come! Thank you for choosing Town East Ford.

Town East Ford responded

Thank you for your feedback regarding your recent service experience. We sincerely apologize for the frustration caused by the lack of communication from your service advisor, the inaccurate status link, and the inconvenience during your advisor's lunch break. At Town East Ford, we strive to provide exceptional customer service throughout the service process, and it appears we fell short in your case. We take all customer concerns seriously, and we want to assure you that we will address these issues. To ensure a swift resolution and regain your trust, we kindly ask you to contact our Customer Relations Manager, Terri Scott. You can reach Terri directly by email at Tscott@towneastford.com. Terri would like to hear more about your specific experience and work towards a fair resolution. We value your business and want to earn back your confidence. Town East Ford is committed to customer satisfaction, and Terri will ensure your feedback is reviewed with the service department to prevent similar situations in the future. We look forward to hearing from you and working towards a resolution.

Town East Ford responded

Thank you so much for taking the time to leave us a review! We're thrilled to hear that you were very happy with the service you received. Our team is dedicated to providing a positive experience for all our customers, and your kind words let us know we're on the right track. Thanks again for choosing Town East Ford!

Town East Ford responded

Thank you for choosing Town East Ford! We're happy to hear you received great service and a good deal on your purchase. Finding the right car at the right price is important, and we're thrilled we could help you achieve that. At Town East Ford, we take pride in providing exceptional service and competitive deals. We appreciate you noticing! Thank you again for your business, and we look forward to seeing you back for your next purchase!

Town East Ford responded

We appreciate you taking the time to leave such a kind review! We strive to create a welcoming and organized environment with a friendly staff, so it's fantastic to hear we achieved that. And that's great to hear you have a familiar face at Town East Ford in your brother-in-law!

Town East Ford responded

Thank you for the fantastic review! We're thrilled to hear that Cas provided you with a positive experience. At Town East Ford, we strive to ensure our customers have a smooth and informative car buying experience. It sounds like Cas embodied that perfectly by being knowledgeable and helpful throughout your visit. We appreciate you recognizing him! We're glad you would recommend Town East Ford and plan to return in the future. Please don't hesitate to ask for Cas by name if you do! In the meantime, if you have any questions about your new car, feel free to reach out to us. Congratulations on your new vehicle! We hope you enjoy it for many miles to come.