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Carolina Wetzel
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Carolina Wetzel | Page 41
Service Advisor
Advantage Chevrolet of Hodgkins
9510 Joliet Rd
Hodgkins, IL 60525
411 Reviews
Languages Spoken
English
Spanish
411 Reviews
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411 Reviews of Carolina Wetzel
February 05, 2021
Everything was taken care of and is all fixed up. But I never thought I’d have to wait 2 hours for one tire to be changed..... after waiting for an 1 hour 45 minutes I asked for an update. The man walked o never thought I’d have to wait 2 hours for one tire to be changed..... after waiting for an 1 hour 45 minutes I asked for an update. The man walked out and had to come back in because the car was no longer being worked on and he didn’t know where it was..... turns out the car was parked back in the lot because they had finished the car a while ago- either they had forgotten to process the paperwork or something because I wasted my time waiting there. Who knows how long I would’ve waited (probably till they closed at 6pm) for them to realize that my car and paperwork were never officially closed out. I wish I could say I left happy but I was a little pissed off. As we all know time is money and humans make errors but I just wish my experience had been better. I sure don’t want to be anywhere longer than I have to during a pandemic. And that’s my first experience at Chevy. Carolina did great tho- she let me know I only had 30 minutes left after waiting for an hour (I received a maintenance video 30 mins after arriving showing my car tires diagnostic and what was under the hood)- only after she left no one really must’ve followed up with me and that’s when I had to start asking for information. More
by kyleeleyden
Verified Customer
Helpful 
February 05, 2021
Not a regular customer but the Service Dept. provided me with customer friendly and expeditious service from point of arrival to completion of car maintenance. with customer friendly and expeditious service from point of arrival to completion of car maintenance. More
by FirstladyE
Other Employees Tagged: Valerie Tromiczak, Owen Suarez
January 27, 2021
Great service, the service advisors are very professional, they keep you informed of the progress of the work being done on your vehicle while you’re waiting. professional, they keep you informed of the progress of the work being done on your vehicle while you’re waiting. More
by yvonnewill46
Other Employees Tagged: Felipe Alfaro
January 27, 2021
Always have a wonderful experience with this dealership. Thank you for always taking care of me 💞 felipe, carolina, and val always know what I need and not only give me 100% but 150%. They go above and bey Thank you for always taking care of me 💞 felipe, carolina, and val always know what I need and not only give me 100% but 150%. They go above and beyond 🙌 More
by jaxs47
Other Employees Tagged: Mike Armstrong, Dennis Reily, Felipe Alfaro , Valerie Tromiczak
January 26, 2021
Service was great, service coordinator was awesome, service was quick and timely, all around professional service. Would recommend to others and continue to bring my vehicles back service was quick and timely, all around professional service. Would recommend to others and continue to bring my vehicles back More
by bruder2871
Other Employees Tagged: Julia Harskey
January 26, 2021
Wonderful people understand what customers want!!! Everyone was really nice but Fabian from finance was the best!! Carolina is always very helpful about all our car services. Everyone was really nice but Fabian from finance was the best!! Carolina is always very helpful about all our car services. More
by Xraybee26
Other Employees Tagged: Pablo, Fabian
January 21, 2021
I’m super excited that my vehicle is fixed. However, again it comes to the point of listening to the customer. I had to bring back my vehicle because I wasn’t being listened to. that’s something was wro again it comes to the point of listening to the customer. I had to bring back my vehicle because I wasn’t being listened to. that’s something was wrong. More
by sheridaprandolph
Other Employees Tagged: Felipe Alfaro
January 18, 2021
Took care of my needs without any problems. I have an extended warranty on my car and has proven very useful and saved me some cash. Would let everyone know if you intend on keeping your car for any exte extended warranty on my car and has proven very useful and saved me some cash. Would let everyone know if you intend on keeping your car for any extended time it's a big savings havin an extended warranty. More
by thomaswilk1
Other Employees Tagged: Julia Harskey , Valerie Tromiczak
January 18, 2021
Disorganized Cashier was rudeI asked cashier to cut off Disorganized Cashier was rude I asked cashier to cut off my coupon because I did not get my book of coupons back from the other person when I hande Disorganized Cashier was rude I asked cashier to cut off my coupon because I did not get my book of coupons back from the other person when I handed to him. She was SO frustrated to cut out my one 10%coupon. I even told her that I can do it my self. That took her literally 1min to do it. I was one customer at the time as well. More
by JK
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