Carlos Rios | Page 6

Amazing after-purchase service! We bought a car from Mark Miller Subaru Midtown in April 2014. The people I worked with were very helpful, NOT pushy when I wanted weeks to think abo We bought a car from Mark Miller Subaru Midtown in April 2014. The people I worked with were very helpful, NOT pushy when I wanted weeks to think about it, and easy to deal with when making the purchase. I stopped by once to get my license plates and ask some questions about my navigation/stereo/bluetooth system. Josh not only installed the plates and answered my questions, but also washed and vacuumed the car. He made sure I had his contact information if I had any more quesitons. Today I texted him with a question about playing music & audiobooks that are on my phone on the car system, and since he couldn't figure it out over the phone, he DROVE TO MY HOME, sat in the car with me, and had it figured out in under 10 minutes. Who makes house calls, right? I am so happy to be working with this company, and can heartily recommend them to anyone wanting to purchase a Subaru! More

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Kurt Moyer was great to work with in leasing a 2014 Subaru Forester Premium 6MT. When I first visited Mark Miller, I was I the process of selling another vehicle and not ready to buy yet. Knowing this, Subaru Forester Premium 6MT. When I first visited Mark Miller, I was I the process of selling another vehicle and not ready to buy yet. Knowing this, Kurt took the time to look at several options and answer all my questions. There was never any pressure to do a deal that day. Two weeks later after selling my other vehicle, I now needed a car as soon as possible. Unfortunately the model I was waiting for wasn't going to be available for several more days. I really did not want to pay for a rental car until the new car arrived. Kurt made arrangements to have the same model and color Forester transferred from another dealer. Once the car arrived he took the time to go over the owner's manual, demonstrate the car's controls, pair my cell phone with the car's blue tooth and answer any and all questions I had. I also appreciated Carlos helping answer my questions one day during this process on Kurt's day off. I always had the feeling the Mark Miller team was working to deliver what I needed rather than just trying to make a sale. And they did all this in a friendly way with no pressure or hype. I wish all sales people I deal with were this professional. By the way, I love the Forester. More

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Lance, Carlose and the boyz are friendly enough. Lance got us a great price for our new car. However the value of our trade in was off by 1200$! So that said perhaps the price for the new car was not so g got us a great price for our new car. However the value of our trade in was off by 1200$! So that said perhaps the price for the new car was not so good. So yes I would go back but we now have serious trust issues. More

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This was an experience that I completely did not expect given the recommendations from others about Mark Miller Subaru of SLC's sales team. I'll summarize: I am a student starting my PhD at Univ. of Uta given the recommendations from others about Mark Miller Subaru of SLC's sales team. I'll summarize: I am a student starting my PhD at Univ. of Utah and needed a 2013 Subaru Imprezza with a specific package. I had a large down payment ready and all of my research completed ahead of time. I contacted internet manager Kurt Moyer with my wants and needs. They were explained to Mr.Moyer in plain English and I followed up several times to make sure my appointment and vehicle were set up so that I could come down, sign the paperwork, and leave with my new Subaru. The agreement was made to have my specific vehicle ready for pickup. I did not want any run-around nor did I need the hassle that frequently comes with the buying process hence I had everything ready to rock and roll. Or so I thought... I came in ready to meet with Kurt who had my deal structure. Immediately I was passed off to Carlos Rios who had no idea about what I had discussed with Kurt already. There was confusion and a bit of back and forth that I wanted to completely avoid. Mr.Rios was nice and accommodating, but my business was meant to be handled by Kurt, not someone else who was completely oblivious to the deal structure. They even had the wrong vehicle there waiting for me which was not the one I had requested be held. It was a disorganized mess. Then, there was then a bit of a discrepancy with my large down payment. It become rather evident that Mark Miller Subaru wanted me to put less of a down payment. Why? It's all about making more money. However, they were able to FINALLY approve me with the large down payment. Gee, I wonder why that changed. Additionally, Kurt only came out once to say hi to me. What in the name of all that is holy was the purpose of making an APPOINTMENT when it was executed in such a poor manner? My finance associate was Jerry Johnson who was very easy going and seemingly straight forward which I appreciated. He respected what I wanted and didn't want. No complaints there. Carlos hooked me up with all-weather floor mats at employee cost which I thought was really cool of him. So there it is. Mark Miller Subaru of Salt Lake City gave me an OK experience. I'm a little skeptical of returning to them for service or if they'll try to pull a fast one on me with my warranty. I'd strongly suggest they stick to their promises and treat customers in a more professional manner. Some of us know a thing or two. More

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