Carlos Montoya | Page 2

Carlos professional attitude allows informative and easy discussion. Always putting the customers needs as the first priority is felt through the entire experience. discussion. Always putting the customers needs as the first priority is felt through the entire experience. More

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The dealer was very accommodating in getting my vehicle to me once everything was taken care of. to me once everything was taken care of. More

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Carlos made our whole experience very easy. I’ve dealt with a number of dealerships and sales associates, Carlos is definitely the best. He made us feel heard, appreciated, and respected, which I’ve dealt with a number of dealerships and sales associates, Carlos is definitely the best. He made us feel heard, appreciated, and respected, which is surprisingly hard in this industry apparently. Very straight forward, no games. Am looking forward to working with him again in the future! More

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Stay far away from Danbury Hyundai. The service department is a joke. Dropped my car off on 9/1/22 and forced to take it back on 9/25/23. New service manager there, Jay, well he calls The service department is a joke. Dropped my car off on 9/1/22 and forced to take it back on 9/25/23. New service manager there, Jay, well he calls himself a manager lies, mistreats, dances around any questions regarding the work they were supposed to have done along with speaking badly about past manager and techs. They kept my car for 12 & 1/2 months for replacement of 2 major components to find out only 1 part was needed, so they now say, just to get my car out of their lot. The claim adjuster from my extended warranty company along with Hyundai’s mechanic identified the other part was needed. Jay came to Danbury in March. Wanted to get all the cars that had been sitting in the lot for months on end for service back to the owners because it didnt look good for them. Jay stated my car never needed to 2nd part. So I guess he was basically saying the adjuster and his mechanic didnt know what they were talking about?!?! I asked 4 times in person, by phone, email and text and they have neglected to provide me in writing that my car didnt need the other part. I don’t feel safe driving the car. They either dont want to admit to any error or they are hiding something about my vehicle and certainly don’t want the liability. But thats ok because I have a recorded call with Jay saying my car didnt need the part in the event a major issue should happen. They replaced brakes, filters, did a front end alignment, detailed the car and a full tank of gas for $0. That was a nice thing to do but it was a cover up because they never finished or intended on finishing the work!! They also had the nerve to say they replaced my battery, you didnt nor did the battery need to be replaced because it was only a year old. Lies! Maureen from Service stated she had been calling to sign a loaner agreement thats needed every 30 days but I never respond to her. Funny because no one else there had a problem calling me and not to mention, I have been at the dealership for oil changed for the loaner from February till the day you forced me out of the loaner and back into my unsafe unreliable vehicle this past September. That day Steve told me my car was ready and finished that afternoon and the parts needed came in and installed. Then service tells me the vehicle was ready for months. Most all of the employees i dealt with when i first brought in my car have either been fired or they were smart enough to leave on their own. Then dealing with Brandon for financing to maybe buy the loaner i was driving that had 12k in miles on it at the time, he works up the numbers and tries to sell it to me as if it had zero miles. Also embarrassing me when he ran my credit saying aloud for all in the showroom to hear i need a co-signer to buy the car. Don’t think so buddy. I have dealt with this dealership since 2009 bought several vehicles and referred buying customers to them. Last thing to mention when buying a used car they show you and tell you the carfax is clean no accidents. Just to recently find out my vehicle was involved in 3 accidents prior to my purchase. They are liars, untrustworthy, disrespectful, deceitful scammers. Shame on you Bill S. and Steve Y. for allowing a “business” to run as such. Stop treating people like animals, stop the lies, stop talking down to people and taking advantage of a situation. Show the respect and honesty that the customers deserve. But to top it all off, corporate doesnt care either. They dont want to hear or deal with any issues. They are just as ignorant! Much wasted time and energy dealing with them. Your response to this will probably be we need your name to look up my file or we couldnt find your paperwork or give us a call to discuss. The damage is done! Sad because you guys had a great dealership years ago. I will agree with the other posts that Carlos Montoya is great! More

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Carlos Montoya made my experience at Danbury Hyundai 10x better than I imagined. Everything was quick and easy. He made sure to show me a vehicle that fit my needs. Highly recommend him. better than I imagined. Everything was quick and easy. He made sure to show me a vehicle that fit my needs. Highly recommend him. More

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I've had some bad experiences with dealerships throughout my lifetime but with Carlos Montoya, at Danbury Hyundai, I didn't feel pressured to do anything I didn't want to, and he has made MY experience very my lifetime but with Carlos Montoya, at Danbury Hyundai, I didn't feel pressured to do anything I didn't want to, and he has made MY experience very smooth. Even after I received my ride, I had made a few calls, sent him some texts, and he was very fast at responding to my needs. Thank you for professionalism and kindness. Now I can ride off in my new lease and there is a great chance, I will come back again. Gracias! More

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We have been working with Carlos for years- he’s a professional, straightforward and knowledgeable! professional, straightforward and knowledgeable! More

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No better word to describe my experience with this dealership and Carlow than Awesome! This is my 3rd Hyundai with Carlos and because of him and his phenomenal customer service I am looking into my 4 dealership and Carlow than Awesome! This is my 3rd Hyundai with Carlos and because of him and his phenomenal customer service I am looking into my 4th for my family! He is kind has great follow thru. Thorough and knowledgeable! I love my Hyundais and I would highly recommend Danbury and specifically Carlos! More

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Staff are available and always will to help. No pressure salesmen who work to find your desired car No pressure salesmen who work to find your desired car More

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I had a great experience at Danbury Hyundai with my recent car purchase! Carlos was very helpful and I'm happy with my new car recent car purchase! Carlos was very helpful and I'm happy with my new car More

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