Bruce Hanson
Bruce Hanson at Flood Mazda
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Bruce Hanson | Page 3

Service Advisor

Flood Mazda

220 Old Tower Hill Rd
Wakefield, RI 02879

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4.8
170 Reviews

I started in the Auto Industry over 40 years ago and have been at Flood Mazda for 17 years. I recently transitioned from being the Shop Foreman here at Flood Mazda to take on the role of Service Advisor. I have first hand knowledge of what it takes to handle all of your automotive needs in a clear and methodical manner as well as can be an amazing resource for anyone that has questions about their vehicle or how to properly maintain it.

Dealership Experience

19 yrs, 5 mos

Industry Experience

41 yrs, 5 mos

Specialties & Trainings

Master Certified Mazda Technician with over 40 years of First Hand Experience

4.8

170 Reviews

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170 Reviews of Bruce Hanson

October 28, 2023

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Extremely nice customer service people. Also notified me with any updates and/or recommendations. Flood Mazda also provided transportation to and from the service as well as leaving me a More

by MCGRATH70
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Steve Furtardo

Oct 30, 2023

Flood Mazda responded

Good Morning Thank you for the positive 5-Star review! We appreciate your business and stand by our service in excellence. Our goal is 100% customer satisfaction, and it looks like we achieved that with you. We look forward to seeing you again on your next service appointment. Sincerely, KATHLEEN BABBITT Customer Relations Specialist Flood Mazda kathiebabbitt@floodauto.com 401-284-4700

October 23, 2023

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Two very good experiences and looking forward to more. My first time there (emissions test) was so good that now I take my Ford there for service. More

by nordmarks
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Recommend Dealer
Yes

Other Employees Tagged: Steve Furtardo

Oct 24, 2023

Flood Mazda responded

Good Morning Thank you for the 5-Star review! we strive to provide our customers with an upfront, transparent, and hassle-free experience. We are glad to help and happy that your experience was a good one. We look forward to seeing you again soon. Sincerely, KATHLEEN BABBITT Customer Relations Specialist Flood Mazda kathiebabbitt@floodauto.com 401-284-4700

October 22, 2023

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I have found that you need to be informed about service requirements before going to dealership. You must also keep track of prior service to avoid unneeded service. The video done by the service tech is o More

by NOEMAIL4
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Recommend Dealer
Yes

Other Employees Tagged: Steve Furtardo

Oct 24, 2023

Flood Mazda responded

Good Morning, Thank you for taking the time to leave a review. Our goal is 100% customer satisfaction, and our service department provides our customers with an upfront, transparent, and hassle-free experience. We look forward to serving you again., Sincerely, KATHLEEN BABBITT Customer Relations Specialist Flood Mazda kathiebabbitt@floodauto.com 401-284-4700

October 20, 2023

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Service experience was great. Work was done in a timely manner. Video was provided explaining what was being done. Fabulous customer service More

by CRUDASITY
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Recommend Dealer
Yes

Other Employees Tagged: Steve Furtardo, William Albro , Frank Polanco

Oct 24, 2023

Flood Mazda responded

Good Morning, Thank you for the 5-Star review and leaving the positive review. Our service department provides our customers with an upfront, transparent, and hassle-free experience. Thank you for your business and we look forward to seeing you again. Sincerely, KATHLEEN BABBITT Customer Relations Specialist Flood Mazda kathiebabbitt@floodauto.com 401-284-4700

October 20, 2023

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Service is personal and quality. They only do the work you need done advise what can be done at another time. Never been up sold or pressured into unwanted work More

by nancy.dawson
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Recommend Dealer
Yes

Other Employees Tagged: Steve Furtardo, William Albro , Frank Polanco

Oct 24, 2023

Flood Mazda responded

Dear Nancy, Thank you for the 5-Star review and leaving the positive review. Our service department provides our customers with an upfront, transparent, and hassle-free experience. Thank you for your business and we look forward to seeing you again. Sincerely, KATHLEEN BABBITT Customer Relations Specialist Flood Mazda kathiebabbitt@floodauto.com 401-284-4700

October 16, 2023

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Service always takes me In immediately if I have any problem . Last week I had a nail in my tire and had to be back at work in an hour . They took my car in fixed the tire under 40 minutes . More

by colleenlittlefield
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Recommend Dealer
Yes

Other Employees Tagged: Steve Furtardo, William Albro

Oct 17, 2023

Flood Mazda responded

Good morning Colleen, Thank you for the 5-Star review. We appreciate your business and value you as a customer. Our goal is 100% customer satisfaction, whether you are purchasing a new vehicle or getting yours serviced. We always look forward to seeing you. Sincerely, KATHLEEN BABBITT Customer Relations Specialist Flood Mazda kathiebabbitt@floodauto.com 401-284-4700

October 11, 2023

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Service was outstanding, and I explained what I needed and what was due for the next service. It is not easy to find a service place where you can count on without worrying. I think I found it here. I app More

by CYI1973320
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Recommend Dealer
Yes

Other Employees Tagged: Steve Furtardo, William Albro , Frank Polanco

Oct 16, 2023

Flood Mazda responded

Good Morning, Thank you for taking the time to leave a review! I'm so glad to hear that you had a great experience with our service department. Our goal is 100% customer satisfaction, and it looks like we achieved that with you. Here at Flood Mazda, we stand by our service in excellence. Sincerely, KATHLEEN BABBITT Customer Relations Specialist Flood Mazda kathiebabbitt@floodauto.com 401-284-4700

October 09, 2023

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Flood Mazda is the best they actually care about the customer. Any service you need on your vehicle they come and pick up to service it . Totally love the convenience. More

by Vbotelho67
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Recommend Dealer
Yes

Other Employees Tagged: Russell Cunha

Oct 10, 2023

Flood Mazda responded

Good Morning, Thank you for the 5-Star and positive feedback on our service department. We do appreciate our customers and like to make it easy for them to get their car serviced. We also offer loaner cars if you have things to do. We look forward to serving you again. Sincerely, KATHLEEN BABBITT Customer Relations Specialist Flood Mazda kathiebabbitt@floodauto.com 401-284-4700

October 07, 2023

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Staff was very friendly. Service was quick and at a reasonable price. Will be coming back again More

by Brreed11
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Recommend Dealer
Yes
Oct 09, 2023

Flood Mazda responded

Good Morning Thank you for the 5-Star review! We appreciate your business and value our customers. The service team is great here! We stand by our service in excellence. We are always here to help you. Sincerely, KATHLEEN BABBITT Customer Relations Specialist Flood Mazda kathiebabbitt@floodauto.com 401-284-4700

October 01, 2023

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Stand behind their work. Clear communication on what needs to be done. Love the video showing what needs to be done. More

by JSEALE468
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Recommend Dealer
Yes

Other Employees Tagged: William Albro

Oct 03, 2023

Flood Mazda responded

Dear Mr. Seale, Thank you for the 5-Star review! We are happy that the service team provided you with great communication and was able to get the service done. Customers love the videos as it shows exactly what was done on your car. Our goal is 100% customer satisfaction. We look forward to seeing you again. Sincerely, KATHLEEN BABBITT Customer Relations Specialist Flood Mazda kathiebabbitt@floodauto.com 401-284-4700