10 Reviews
Write a Review10 Reviews of Brian Curtis
April 28, 2024
The experience was overwhelming and solid. I was only looking and my salesman made sure I left with my car. Unbelievably happy with my overall experience and my CAR I was only looking and my salesman made sure I left with my car. Unbelievably happy with my overall experience and my CAR More
Other Employees Tagged: Matthew Montgomery
April 25, 2024
Always quick and easy to get repairs to my Bronco completed at Granbury Ford. Melissa is awesome! completed at Granbury Ford. Melissa is awesome! More
Other Employees Tagged: Melissa Cates
April 25, 2024
Great service experience! Dropped off without an appt and 3 minor repairs performed quickly. Melissa, my service advisor is awesome! Dropped off without an appt and 3 minor repairs performed quickly. Melissa, my service advisor is awesome! More
Other Employees Tagged: Beau Surratt, Melissa Cates
April 14, 2024
Best experience buying a vehicle in my adult life! Tom, Beau, Mike, and Brian did an amazing job, getting me into my dream Explorer!no hard selling, no unnecessary add ons, just the upmost respect for Tom, Beau, Mike, and Brian did an amazing job, getting me into my dream Explorer!no hard selling, no unnecessary add ons, just the upmost respect for my wants and needs! If y’all are in the market for a vehicle, you cannot go wrong! They have earned my business from here on out! More
Other Employees Tagged: Beau Surratt, Tom Dyer
April 13, 2024
Melissa was very respectful and accommodating, however the service was extremely slow as well as pricy. the service was extremely slow as well as pricy. More
Other Employees Tagged: Melissa Cates, Wendell Gray, Tom Dyer
April 13, 2024
Great! Everyone there was friendly, courteous, knowledgeable, and professional. I was very pleased with my auto purchase. My salesperson was very helpful an Everyone there was friendly, courteous, knowledgeable, and professional. I was very pleased with my auto purchase. My salesperson was very helpful and understanding. More
Other Employees Tagged: Charles Brockman, Beau Surratt, Coleman Atwood, Carl Raupe, Will Mooney, Rufino Ojeda, Quinlan Case, Hunter Perry, Keegan Ivins , Larson
April 10, 2024
Our overall experience at Shottenkirk Ford was good. Beau, Matt Roth and Brian did a great job working with us on our purchase. However, the experience with Mike, the finance representative was one of Beau, Matt Roth and Brian did a great job working with us on our purchase. However, the experience with Mike, the finance representative was one of the worst customer service experiences we ever experienced. He did not stand great us when we entered his office and did not acknowledge my wife’s presence. He never mad eye with either of us until I declined the additional warranty on electronics. At that point he basically looked at me and inferred I was an idiot. He was extremely condescending. He didn’t explain any of the paperwork and just said sign this and write a check for this amount. He did say a a good rest of your day when the transaction was completed but did not thanks or shake hands before we left. I’m have why he was so rude other than the assumption that he was angry because he didn’t make money off us financing the truck or buying additional warranties. My wife was very close to walking away from this transaction because of Mike’s terribly unprofessional performance. More
Other Employees Tagged: Beau Surratt , Matt Roth.
March 21, 2024
Charles, Tom, and Mike made my car buying experience really amazing and simple. They were excellent every step of the way! really amazing and simple. They were excellent every step of the way! More
Other Employees Tagged: Charles Brockman , Mike in finance and the GM Tom!
February 01, 2024
UPDATE: The GM Brett did call me back twice. He did what he said he was going to do. Although he and the dealership didn't feel that they did anything wrong, he did at least listen to my concer He did what he said he was going to do. Although he and the dealership didn't feel that they did anything wrong, he did at least listen to my concerns and looked into the situation. He met me halfway with what I was asking for and is giving me back my down-payment and 3 free oil changes. He at least cared that I felt I was wronged and did what he felt was right. I won't buy from the dealership again, but if you choose to, just be sure to do your homework. BEWARE OF THIS DEALERSHIP! I came here just to look for a car and had a pushy sales manager who swindled me. I was not told my "new" car was a loaner. My sales rep was very nice, but neither party informed me this was a loaner. Why is this important? Because myself as well as a few of my close friends and a coworker that used to sell cars, all confirmed they have to disclose that the car is a loaner. On top of that myself and friends that have all bought loaner cars, each got 10k off the MSRP. The GM won't call me back. Bryan talked to me after I came up to dealership and said no, we don't have to disclose that and it's not normal to mark the car down. Weird bc that's what's happened to everyone else I've talked to.He didn't even try to hear me out and kept cutting me off. This dealership has had a bad name for a while but I had heard it's getting better so I gave them shot. Learned my lesson. I'll never do business with them ever again. On top of that, I'm already having to wait to get repairs done on my "new" car. Don't trust what they say. Do your research. I was overcharged $5k and they acted like it was deal. Do yourself a favor and go to Weatherford or fort worth. More
Other Employees Tagged: Quinlan Case , Brian sales director and Joshua