Billy Williams
Billy Williams at Big Star Hyundai
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Billy Williams | Page 6

Service Consultant

Big Star Hyundai

17990 Gulf Freeway
Friendswood, TX 77546

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4.6
72 Reviews
4.6

72 Reviews

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72 Reviews of Billy Williams

November 06, 2023

Dealership Rating
Employee Rating

Wonderful service the service advisor was great and knowledgeable thanks Bigstar Kaleb is the best !!!! More

by PATRICKADRIAN06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 06, 2023

Big Star Hyundai responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

November 01, 2023

Dealership Rating
Employee Rating

Excellent customer service , car was done when promised and great customer wait area and amenities More

by JUANCHO138
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Nov 02, 2023

Big Star Hyundai responded

Thank you! We are truly humbled by your kind words.

October 26, 2023

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Employee Rating

Service advisor took my car on time and was very courteous.I was escorted to the comfortable waiting room and was updated 1-2 times on progress of service. Received video of service inspection of ca More

by DUTCHOM
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Oct 27, 2023

Big Star Hyundai responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

October 07, 2023

Dealership Rating
Employee Rating

New you need to bring the water bottles back. People are polite, location new new More

by MARILYN_MANNING
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Oct 09, 2023

Big Star Hyundai responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

October 06, 2023

Dealership Rating
Employee Rating

Great service advisor, work done quickly, offered complimentary shuttle from home to dealership. Communication was timely and accurate. More

by DRFRIERSON
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Steffy Hernandez

Oct 06, 2023

Big Star Hyundai responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big StarHyundai!

October 04, 2023

Dealership Rating
Employee Rating

Great service. Wish it don’t take so long but that’s my only complaint. More

by E.DUTCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 05, 2023

Big Star Hyundai responded

Thank you for your review. We do apologize for the wait time Following the move to our new facility, we have unfortunately uncovered a few systems and equipment not functioning as we had anticipated. This should greatly improve in the coming days and weeks. Kohl Young, Service Manager. kohly@bigstarhyundai.com

October 02, 2023

Dealership Rating
Employee Rating

Very helpful and professional. Sensitive to my time and accommodating. Clearly explained the process and how long it would take to fix my car. More

by pamatta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 03, 2023

Big Star Hyundai responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

September 28, 2023

Dealership Rating
Employee Rating

Bobby was fantastic. Someone canceled an appointment the actual morning of the appointment and sent me an email that stated that I had canceled it. I has very upset since More

by Neveragain0802
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bobby in Service

Sep 28, 2023

Big Star Hyundai responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to quickly problem-solve and provide you with an exceptional, 5-Star experience.

September 10, 2023

Dealership Rating
Employee Rating

The estimate was very quick to arrive and the repairs done sooner than thought. Communication was great. Highly recommend! More

by JEFFERS_DAWN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 11, 2023

Big Star Hyundai responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

September 03, 2023

Dealership Rating
Employee Rating

You had our car for over 2 months and never offered us a rental or courtesy car. We had to initiate every interaction to find out the status of our car and our Class Action Settlement claim. More

by WENDT
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Sep 05, 2023

Big Star Hyundai responded

Thank you for your review. We apologize for any inconvenience, Please reach out to me directly with your best contact information so that I may better address any concerns. Kohl Young, Service Director, kohly@bigstarhyundai.com

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