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Madison Hartung
Madison Hartung at Big Star Hyundai
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Madison Hartung

Service Consultant

Big Star Hyundai

17990 Gulf Freeway
Friendswood, TX 77546

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4.7
38 Reviews

Dealership Experience

2 yrs, 11 mos

4.7

38 Reviews

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38 Reviews of Madison Hartung

April 27, 2024

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Employee Rating

The employees were all very welcoming and attending to my concerns. I really enjoyed the service provided highly recommended! More

by DELANIE485
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kohl Young, Adrian Chapa, Juan Vasquez, Kaleb Chadwell, Steffy Hernandez, Billy Williams

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Apr 29, 2024

Big Star Hyundai responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

April 19, 2024

Dealership Rating
Employee Rating

Everyone was pleasant and easy to work with. Prices are too xxxx high...much like other dealerships. More

by msaxton1955
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 29, 2024

Big Star Hyundai responded

Thank you for your review. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your thoughts will be used to fuel our commitment to continuous improvement.

March 28, 2024

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Employee Rating

Definitely giving luxury! !! The girl who was taking care of me was very nice and smart you can tell she knows what she is doing! Made me feel very welcomed! I love it here!!!! More

by chrissyross97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kohl Young, Adrian Chapa, Juan Vasquez, Kaleb Chadwell, Steffy Hernandez, Billy Williams

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Mar 28, 2024

Big Star Hyundai responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Hyundai!

March 13, 2024

Dealership Rating
Employee Rating

Very quick , very clean, drinks, snacks, cool Ac , washed my car, changed my oil and rotated my tires and ect. Service advisor was very exceptional More

by maxaridings777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kohl Young, Adrian Chapa, Juan Vasquez, Kaleb Chadwell, Steffy Hernandez, Billy Williams, Dyiamond Jones , Yall caught me without my receipt I hope I picked the right service adviser…… need pictures!!!!!!!!!

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Mar 14, 2024

Big Star Hyundai responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Hyundai!

February 25, 2024

Dealership Rating
Employee Rating

The car sales side of things leaves much to be desired. If I ever decide to purchase a vehicle there it will not be with Trey. The service center is awesome. Madison and Juan took great care of me. More

by ROBINSONWILLIAM152
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Juan Vasquez

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Feb 27, 2024

Big Star Hyundai responded

Thank you for your sharing your feedback. Our priorities include providing an frictionless sales experiences for all our customers. I apologize that you feel your experience did not align with that. Please reach out to directly with your best contact information along with some details of your concern. Chris Russell, General Sales Manager, crussell@bigstarhyundai.com

February 21, 2024

Dealership Rating
Employee Rating

All ways a safe place to take my car to. The wait was long but was kept updates from Kaleb More

by manene.bamba
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kohl Young, Adrian Chapa, Juan Vasquez, Kaleb Chadwell, Steffy Hernandez, Billy Williams

Helpful
Report | Print
Feb 22, 2024

Big Star Hyundai responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

February 18, 2024

Dealership Rating
Employee Rating

I love the service team here. Steffy is beyond helpful and makes me not feel bad about services I can’t afford and she’s super helpful with any questions I could have More

by kaylanbenz33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kohl Young, Sterling Whitely, Adrian Chapa, Juan Vasquez, Kaleb Chadwell, Steffy Hernandez, Billy Williams

Helpful
Report | Print
Feb 19, 2024

Big Star Hyundai responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

February 05, 2024

Dealership Rating
Employee Rating

Very nice. ..although my wait was long. I was aware of it. The employee's checked up on me, kept me updated. Kept checking on me. Customer service was excellent. More

by rambot522
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kohl Young, Adrian Chapa, Juan Vasquez, Kaleb Chadwell, Steffy Hernandez, Billy Williams

Helpful
Report | Print
Feb 07, 2024

Big Star Hyundai responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Hyundai!

February 03, 2024

Dealership Rating
Employee Rating

Fast, efficient, friendly, and quality focused service. Highly recommend this dealership to anyone who owns a hyundai or looking to get one. More

by WiseApe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
Report | Print
Feb 05, 2024

Big Star Hyundai responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

January 28, 2024

Dealership Rating
Employee Rating

People friendly, Courteous, Professional service departments, Very clean atmosphere, Timely with appointments and great shuttles. More

by chocolate3818
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kohl Young, Adrian Chapa, Juan Vasquez, Kaleb Chadwell, Steffy Hernandez, Billy Williams

Helpful
Report | Print
Jan 29, 2024

Big Star Hyundai responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

Jan 29, 2024

chocolate3818 responded

Great

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