Billy Shields

Mazda of Elk Groves exceeded my expectation when it comes to customer service excellence. Their whole team are easily approachable and helpful. Billy Shields handled my case in a very professional manner, we to customer service excellence. Their whole team are easily approachable and helpful. Billy Shields handled my case in a very professional manner, went above and beyond with my inquiry. Words cannot express of how thankful I am with all the help he provided. I also commend Garrett Oxnaes with the sales department. By far, he is the easiest person I’ve worked with in regards to purchasing a vehicle. Great communication, knowledgable, honest, and overall an execellent guy. Thank you Garrett! Lastly, Maha in the finance department. I appreciate everything you did in making this puchase the smoothest transaction. I definitely recommend this dealership to anyone who is considering of purchasing a Mazda, you won’t regret it. More

Helpful 2

Report | Print

The Mazda team did great with my vehicle, trusted them with my new car and they took care of it. Great alignment and quick responsive time. with my new car and they took care of it. Great alignment and quick responsive time. More

Helpful 0

Report | Print

I can’t say enough about Elk Grove Mazda and Jarell Boyd. Jarell was a total professional who took the time to share his extensive knowledge with Jo and I as we purchased two cars at the same time!! David i Jarell was a total professional who took the time to share his extensive knowledge with Jo and I as we purchased two cars at the same time!! David in finance was also the consummate professional who walked us through all the options! All the staff were friendly, accessible and genuinely happy to be there which is the mark of a great company!! Thanks to all!! More

Helpful 0

Report | Print

Once again, Elk Grove Mazda you amaze me! ! Another seamless purchasing experience! How many Mazdas now? That would be 6-Holy Cats! ! Another seamless purchasing experience! How many Mazdas now? That would be 6-Holy Cats! More

Helpful 3

Report | Print

Billy Shields, the service manager, was really great in working with me on fixing a problem with my Mazda Protgege's idle speed. The rpm was too high when car was idling. Service advisor, Danny Nguyen, is working with me on fixing a problem with my Mazda Protgege's idle speed. The rpm was too high when car was idling. Service advisor, Danny Nguyen, is great also. More

Helpful 0

Report | Print

Elk Grove Mazda worked with me to get the car I wanted at the price I wanted. Everyone was friendly and they strive to provide the best service. the price I wanted. Everyone was friendly and they strive to provide the best service. More

Helpful 10

Report | Print

Danny explained the service I was getting done step by step and my car was done on time. step and my car was done on time. More

Helpful 0

Report | Print

The sales team was very informative and answered all of my questions quickly and clearly. Nice folks! my questions quickly and clearly. Nice folks! More

Helpful 0

Report | Print

I am excited for the purchase of my new Mazda. Nick made this experience not only fun but so easy Nick made this experience not only fun but so easy More

Helpful 0

Report | Print

Nick provided outstanding service! He provided above and beyond assistance. My questions were answered thoroughly with transparency and options presented to accommodate my situation. H He provided above and beyond assistance. My questions were answered thoroughly with transparency and options presented to accommodate my situation. Highly recommend Mazda of Elk Grove! Excellent service provided by Nick, Garrett, Jarell, and Grant! More

Helpful 0

Report | Print