Billy Shields | Page 20

Excellent service I brought my Mazda in due to a recall, and received excellent service. Billy, the service rep I dealt with, was very accommodating and professional. N I brought my Mazda in due to a recall, and received excellent service. Billy, the service rep I dealt with, was very accommodating and professional. Not only was my car fixed in a timely manner, but several other issues that I had been unaware of were also addressed, all under warranty. More

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Professional, reliable and friendly service!! My husband and I highly recommend Elk Grove Mazda, we bought our New Mazda 5 last Nov and we love it!! A few months later my son bought his 2014 Nissi My husband and I highly recommend Elk Grove Mazda, we bought our New Mazda 5 last Nov and we love it!! A few months later my son bought his 2014 Nissian Versa Note, low low miles at just the right payment!! Just this month my mom found a used car that was perfect for her as well!! If you need a new or used car give Garrett Oxnaes call!!! Every dept was easy to work with, sales, service and financing!! The show room is comfortable, clean and relaxing!! More

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Back for Mazda #3 I wont go anywhere else! Long story short, I was in the market for another Mazda after mine was totaled in Nov and I was not happy with the car I purchased after the accident. Long story short, I was in the market for another Mazda after mine was totaled in Nov and I was not happy with the car I purchased after the accident. We came out on a whim just to browse to see what they had. Needless to say everything and everyone I came into contact with fell seamlessly in place. I did not plan on trading my car in but let me say! Jaik was NO PRESSURE and let me do all of my thinking I needed, he was really patient with me as I was going back and forth between two Mazdas I liked. I selected a CPO 2014 red Mazda6, I was extremely nervous because I have fairly new credit, and I had joked that one day I really did want to meet the owner John because I have been coming here for so long and I really just wanted to say thank you... Sure enough the owner John who was cool came shook my hand ect and we started the process. I ended up going from 13% financing on the car I traded in to 3.9%!!! YES!!! Steven was able to work his magic and get me THE RATE I WANTED too!!! I literally started to cry when he said my interest rate! Hard work does pay off! While we were going over all of the paperwork I asked really basic questions he took his time to explain everything too, I didn't feel in any way that I was being cheated or misled. I was really afraid I was going to wake up the next morning going what did i do?! But that was not the case at all. Jaik in sales walked us through everything, had the car detailed as if it was a new delivery car as mine is CPO, took time to explain everything I would need to know about the new car and set up my iPhone, Replaced the broken smart key with a new one and he even helped me take the things out of my old car *I wasn't planning on buying a car that day...* I could not have asked for a more picture perfect buying process. I did have to take the car back a few days later because a headlight burned out but Billy had me in and out in no time as usual with a friendly smile. John Driebe it was awesome meeting you during my purchase process, I could not have asked for a better experience from your team. Defiantly the best Mazda dealer in nor cal for sales and service keep up the good work! I am glad to be back!!! More

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BEST IN ELK GROVE My fiancé and I had been to two dealerships in search of finding a small SUV to fit our family needs but we're not impressed.After going into Mazda an My fiancé and I had been to two dealerships in search of finding a small SUV to fit our family needs but we're not impressed.After going into Mazda and discussing our needs to Nick he took us on a test drive in the Mazda CX5 and it was the PEEFECT FIT! He is super knowledgeable, he explained all the safety features and took his time showing us all the different package options and payment plans to suit us individually. We highly highly highly recommend Elk Grove Mazda when you're ready to buy your car! Go see Nick, he'll take care of you! More

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Rx-8 Air Bag Recall service Brought my RX-8 in for the airbag recall, the appointment was for 1120am...the service was completed in less than 2 hours. Billy, the service writer Brought my RX-8 in for the airbag recall, the appointment was for 1120am...the service was completed in less than 2 hours. Billy, the service writer assured me that the job would be completed before 2pm, I was in my car at 140pm and on my way. I was also impressed with the comfort and amenities provided in the customer waiting area, My car was washed also, even though this was a no charge recall service. I am very impressed with the friendliness of all the employees that I came into contact with. More

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