Angel Santana | Page 2

Angie in sales was awesome . She went above and beyond to make sure that I was absolutely comfortable with my purchase. Donnie and Angel in finance were very professional as w She went above and beyond to make sure that I was absolutely comfortable with my purchase. Donnie and Angel in finance were very professional as well . They even have done follow up call to see how I was enjoying my 2019 Volkswagen Atlas!!!!!!! If your look to finance or make a cash purchase please don't hesitate to stop by the Downtown Volkswagen dealership you will not be disappointed!!!!!! More

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Fernando and the team at Volkswagen of downtown Chicago really went above and beyond walking me step by step through my first new car purchase. I had been to a few other dealerships in the area and my expe really went above and beyond walking me step by step through my first new car purchase. I had been to a few other dealerships in the area and my experience was bad. Fernando wasn’t pushy at all and was extremely helpful and kind. We were in and out in a few hours and I couldn’t be more happy with the whole experience. I will be recommending to all my family and friends to go see Fernando and the amazing team at Volkswagen. More

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Chris and Abe helped me get in my 2013 Tiguan in a matter of a few hours,great service and awesome talks about family,wont hesitate buying again.I appreciate you and your team. of a few hours,great service and awesome talks about family,wont hesitate buying again.I appreciate you and your team. More

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Terrell rescued me from signing on a deal I “couldn’t refuse,” and I could not be happier. Lot of time spent between two dealerships but ultimately landed my new set of wheels for the right price. refuse,” and I could not be happier. Lot of time spent between two dealerships but ultimately landed my new set of wheels for the right price. More

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I had the best experience with Volkswagen DTW. I’m 100% satisfied with my purchase. Terrell made the process very easy and he was very knowledgeable about the vehicle and all of the specs I’m 100% satisfied with my purchase. Terrell made the process very easy and he was very knowledgeable about the vehicle and all of the specs More

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From the moment I was introduced to Chris, he was completely focused on customer service. During the test drive, it was discovered that the AC didn’t work. We were able to come to a solution on how t completely focused on customer service. During the test drive, it was discovered that the AC didn’t work. We were able to come to a solution on how to get it resolved. Next it was on to finance with Angel. He made doing business very simple. In the end we ended up paying cash for the car, but he definitely reviewed all options with us. During the process, Julian, the sales manager, made a point to introduce himself to me and sat and talked a bit as well showing his personal touch. When all was said and done, Chris agree to drive our new car home rather than allowing me to jump through hoops to try and figure it out since I drove a separate vehicle to the dealership. Unfortunately on the ride to my house, it was discovered that the windows would not go down when they were working during the test drive. He called me to let me know this and had already made arrangements to have them fixed at my earliest convenience. The next day was the 4th of July and I received a thank you call from Julian. The day after that Chris was calling me to schedule the repair for the AC and the windows. Today I came into the dealership first thing to have these 2 issues resolved. The AC was fixed and parts for the windows were ordered. If all goes as planned, I will be picking up the car tomorrow without any lingering issues. Very grateful to Chris, Julian, Angel and Kelia in the service dept, with a special shout out to Mike! More

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Danny is a great salesman’s whom know what I was asking about the vehicles, I would recommend him to everyone who is looking to buy/lease. about the vehicles, I would recommend him to everyone who is looking to buy/lease. More

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Purchased a used Tiguan Shaun was very helpful with getting the out the door right where I needed it. Angel in finance was very nice and got me in and out. would recommend!! getting the out the door right where I needed it. Angel in finance was very nice and got me in and out. would recommend!! More

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Salesperson Chris Smith kept me informed and updated on the process of my new car and was informative on the details. Great hands on experience. the process of my new car and was informative on the details. Great hands on experience. More

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I was very impressed by VW of Downtown Chicago. I was well taken care of and walked away with a car I love! I’m glad I live close by and will be back for service in the future. I would highly recom I was well taken care of and walked away with a car I love! I’m glad I live close by and will be back for service in the future. I would highly recommend! More

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