Angel Santana
Angel Santana at Volkswagen of Downtown Chicago
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Angel Santana | Page 5

BUSINESS MANAGER

Volkswagen of Downtown Chicago

1111 N Clark St
Chicago, IL 60610

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4.9
45 Reviews

Languages Spoken

Spanish Spanish

4.9

45 Reviews

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45 Reviews of Angel Santana

March 28, 2023

Dealership Rating
Employee Rating

Jonathan sold me an atlas. He was great to work with and knew so much about lots of different vehicles. I enjoyed working with him More

by wilderadventureswild
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 28, 2023

wilderadventureswild responded

Everyone at the dealerships is great. I really enjoyed working with Jonathan

March 27, 2023

Dealership Rating
Employee Rating

I Bought a car feb25,2023 a Lexus ux 200 red and drove the car a day the mud flap flew off took it back to the dealer for them to fix it I was told I didn’t need it and had to pay for it so I left go on t More

by dachanda78
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Abel Barraza

March 14, 2023

Dealership Rating
Employee Rating

We had a great buying experience at VW of Downtown Chicago. Chris Smith was our salesman and he did everything to make sure we got a great deal. Julian Perez was instrumental in putting the numbers to More

by Gregg & Judy E
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Chris Smith, Julian Perez

Mar 14, 2023

Volkswagen of Downtown Chicago responded

Thank you, Gregg and Judy! Here at Volkswagen of Downtown Chicago, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!

March 10, 2023

Dealership Rating
Employee Rating

He was great! Very friendly guy with good experience in the field. Got me the car I wanted at the price I wanted. More

by aptak97
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Julian Perez , Abel Barraza, Gabriel Ceniceros

Mar 13, 2023

Volkswagen of Downtown Chicago responded

It's fantastic to hear that we provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Volkswagen of Downtown Chicago!

March 10, 2023

Dealership Rating
Employee Rating

The worst dealership in the world. Very rude group of managers. They hiked my price by 10,000. They lack honesty. Say one thing and do the exact opposite. When you call with concerns, More

by karisjose
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Mar 10, 2023

Volkswagen of Downtown Chicago responded

Hello. We looked into this deal. You did not spend $1 over internet. You only paid internet sales price. You were upset that we would not pay for your airfare to fly in to buy a car. You wanted Uber reimbursed. You were upset that you were here long and wanted us to pay for a hotel for the night. You wanted free Permaplate even without paying for it. You wanted new brakes on a pre owned car. You were upset about the wiper blades not being brand new. You did not want to pay taxes even though by law, we must colllect them. You received a 90 day temporary plate which you are refusing to use and instead, demanding plates 1 week after purchase. We even offered to fully refund your purchase and pay for shipping of car back to dealership as we have tried incredibly hard to make you happy but nothing we do seems to make you happy. You elected to keep the car. If you would like to revisit that offer to return it, please call us today. We would love it if you enjoyed your purchase but we know that is unrealistic based on all the conversations we have had. Please let us know if you would like to return the vehicle so we can review that option. Thank You

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